, TESTBANK FOR Phlebotomy Exam Review Eighth Edition McCall
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
Quizzes, Midterm and final exams are included (if available in the original resources).
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
⚠️Note on Answer Keys: If the answer key is not included within the chapter
questions, you will find the complete answers and solutions at the end of each
chapter.
✅ Why Buy From Us?
📚 Complete & organized chapter-by-chapter – no missing content, no guessing.
⚡ Instant digital delivery – get your file the moment you pay, no waiting.
📅 Always up to date – we track new editions so you always get the latest version.
💬 Friendly support – real humans ready to help, anytime you need us.
🔒 Safe & secure – thousands of satisfied students trust us every semester.
🛡️Our Guarantees
💰 Money-Back Guarantee: Not satisfied? We offer a full refund – no questions asked.
🔄 Wrong File? No Problem: Contact us and we will replace it immediately with the
correct version, free of charge.
⏰ 24/7 Support: We are always here – reach out anytime and expect a fast response.
,Multiple Choice
1. A direct antiglobulin test (DAT) is most likely to be ordered in the diagnosis of:
A) hemolytic anemia.
B) hypothyroidism.
C) myocardial infarction.
D) cervical cancer.
Ans: A
Complexity: Easy
A-head: The Healthcare Setting
Subject: Chapter 01
Title: Phlebotomy: Past and Present and the Healthcare Setting
Rationale: A direct antiglobulin test (DAT) is most likely to be ordered in the diagnosis of hemolytic anemia.
Positive results point to autoimmune hemolytic anemia, hemolytic disease of the newborn (HDN), and transfusion
incompatibility.
Taxonomy: Remembering/Understanding
NAACLS Entry-Level Competency: 1.6
Chapter Learning Objective: 1
2. Which of the following is a substance that inhibits the clotting of blood?
A) Antitoxin
B) Antiglycolytic
C) Antibiotic
D) Anticoagulant
© Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION 1
,Ans: D
Complexity: Easy
A-head: The Healthcare Setting
Subject: Chapter 01
Title: Phlebotomy: Past and Present and the Healthcare Setting
Rationale: An anticoagulant is a substance that prevents clotting. An antibiotic is used to treat an infection. An
antiglycolytic inhibits the metabolism of glucose by cells in a specimen of blood. An antitoxin is a substance that
counteracts a specific toxin.
Taxonomy: Remembering/Understanding
NAACLS Entry-Level Competency: 5.1
Chapter Learning Objective: 1
© Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION 2
,Multiple Choice
1. A very busy phlebotomist misidentifies the patient when collecting a specimen for transfusion preparation. The
possible misdiagnosis of blood type could cause the patient's death. If the phlebotomist's action results in injury, the
action could be perceived as:
A) assault and battery.
B) vicarious liability.
C) a type of negligence.
D) invasion of privacy.
Ans: C
Complexity: Easy
A-head: Healthcare Legal Issues
Subject: Chapter 02
Title: Quality Assurance and Legal Issues in Healthcare
Rationale: Failure to exercise the level of care that a person of ordinary intelligence and good sense would exercise
under the given circumstances is called negligence. If a medical procedure results in injury, the injured person has
the right to sue for damages. Because the phlebotomist did not threaten or intend to harm the patient, there are no
assault and battery charges; nor did the phlebotomist commit invasion of privacy because there was no unlawful
disclosure of patient information. Vicarious liability would only come into place if the phlebotomist were a contract
worker, but the action would still be a type of negligence.
Taxonomy: Remembering/Understanding
NAACLS Entry-Level Competency: 4.1
Chapter Learning Objective: 3
2. A patient calls the laboratory for the results of her tests. Her results are all in the normal range. She should be
told:
A) that her physician will call her with the results.
© Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION 1
,B) that all of the results were in the normal range.
C) what the results for each of the tests are.
D) to call her physician's office for the results.
Ans: D
Complexity: Easy
A-head: Healthcare Legal Issues
Subject: Chapter 02
Title: Quality Assurance and Legal Issues in Healthcare
Rationale: The patient should be told to call her physician's office for the results to avoid a potential breach of
confidentiality.
Taxonomy: Applying/Analyzing
NAACLS Entry-Level Competency: 9.1
Chapter Learning Objective: 4
3. All the following are examples of quality control procedures, except:
A) changing gloves between patients.
B) recording refrigerator temperatures.
C) checking expiration dates of tubes.
D) documenting centrifuge maintenance.
Ans: A
Complexity: Moderate
A-head: Quality Assurance in Healthcare
© Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION 2
,Subject: Chapter 02
Title: Quality Assurance and Legal Issues in Healthcare
Rationale: Examples of quality control procedures are checking expiration dates of tubes, documenting centrifuge
maintenance, and recording refrigerator temperatures.
Taxonomy: Applying/Analyzing
NAACLS Entry-Level Competency: 8.00
Chapter Learning Objective: 2
4. What is the most critical aspect of blood specimen collection?
A) Wearing properly fitting gloves
B) Verifying patient identification
C) Obtaining informed consent
D) Decontaminating your hands
Ans: B
Complexity: Moderate
A-head: Quality Assurance in Healthcare
Subject: Chapter 02
Title: Quality Assurance and Legal Issues in Healthcare
Rationale: The most critical aspect of blood specimen collection is verifying patient identification. The other choices
are important, too. The most important, though, is verifying patient identification because it is a patient safety issue.
Misidentification of a bloodbank specimen can have serious or even lethal consequences if the patient were to
receive the wrong blood type.
Taxonomy: Applying/Analyzing
NAACLS Entry-Level Competency: 4.1
Chapter Learning Objective: 2
© Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION 3
,5. Guides used to monitor all aspects of patient care are called:
A) quality system essentials.
B) threshold values.
C) QA indicators.
D) QI core measurements.
Ans: C
Complexity: Difficult
A-head: Quality Assurance in Healthcare
Subject: Chapter 02
Title: Quality Assurance and Legal Issues in Healthcare
Rationale: Guides used to monitor all aspects of patient care are called QA indicators. QA indicators are
measurements or values that provide information on the effectiveness or quality of processes. A threshold value is a
level of acceptable practice beyond which quality patient care cannot be assured.
Taxonomy: Evaluating/Creating
NAACLS Entry-Level Competency: 8.0
Chapter Learning Objective: 2
© Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION 4
,Multiple Choice
1. An inspector is in the laboratory to check on engineering controls and personal protective equipment (PPE)
compliance. Which agency does the individual most likely represent?
A) CLIAC
B) CLSI
C) OSHA
D) CDC
Ans: C
Complexity: Easy
A-head: Safety
Subject: Chapter 03
Title: Infection Control, Safety, First Aid, and Personal Wellness
Rationale: The OSHA Blood-Borne Pathogens (BBP) Standard was put into force when it was concluded that
healthcare employees face a serious health risk from occupational exposure to blood and other body fluids and
tissues. Enforcement of the standard, which is mandated by federal law, and for which OSHA is also responsible, is
intended to reduce the chance of occupational exposure to BBPs. The standard requires implementation of
engineering controls and work practice controls to prevent exposure incidents, availability, and use of PPE.
Taxonomy: Remembering/Understanding
NAACLS Entry-Level Competency: 2.3
Chapter Learning Objective: 1
2. For which of the following reasons would a patient be placed in protective isolation?
A) Chickenpox
B) Hepatitis B
© Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION 1
, C) Chemotherapy
D) Tuberculosis
Ans: C
Complexity: Easy
A-head: Infection Control
Subject: Chapter 03
Title: Infection Control, Safety, First Aid, and Personal Wellness
Rationale: Patients who may require protective isolation include those with suppressed or compromised immune
function, such as burn patients, organ transplant patients, AIDS patients, and neutropenic chemotherapy patients.
Taxonomy: Remembering/Understanding
NAACLS Entry-Level Competency: 2.2
Chapter Learning Objective: 3
3. A phlebotomist accidentally drops a specimen on the counter in the lab. The specimen container breaks, and the
phlebotomist feels a splash to the face. What is the first thing the phlebotomist should do?
A) Wipe the eyes with a tissue; then wash the face
B) Proceed to the emergency room as soon as possible
C) Flush the face and eyes with water for 10 minutes
D) Rinse the eyes several times with isotonic saline
Ans: C
Complexity: Moderate
A-head: Safety
Subject: Chapter 03
© Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION 2
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
Quizzes, Midterm and final exams are included (if available in the original resources).
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
⚠️Note on Answer Keys: If the answer key is not included within the chapter
questions, you will find the complete answers and solutions at the end of each
chapter.
✅ Why Buy From Us?
📚 Complete & organized chapter-by-chapter – no missing content, no guessing.
⚡ Instant digital delivery – get your file the moment you pay, no waiting.
📅 Always up to date – we track new editions so you always get the latest version.
💬 Friendly support – real humans ready to help, anytime you need us.
🔒 Safe & secure – thousands of satisfied students trust us every semester.
🛡️Our Guarantees
💰 Money-Back Guarantee: Not satisfied? We offer a full refund – no questions asked.
🔄 Wrong File? No Problem: Contact us and we will replace it immediately with the
correct version, free of charge.
⏰ 24/7 Support: We are always here – reach out anytime and expect a fast response.
,Multiple Choice
1. A direct antiglobulin test (DAT) is most likely to be ordered in the diagnosis of:
A) hemolytic anemia.
B) hypothyroidism.
C) myocardial infarction.
D) cervical cancer.
Ans: A
Complexity: Easy
A-head: The Healthcare Setting
Subject: Chapter 01
Title: Phlebotomy: Past and Present and the Healthcare Setting
Rationale: A direct antiglobulin test (DAT) is most likely to be ordered in the diagnosis of hemolytic anemia.
Positive results point to autoimmune hemolytic anemia, hemolytic disease of the newborn (HDN), and transfusion
incompatibility.
Taxonomy: Remembering/Understanding
NAACLS Entry-Level Competency: 1.6
Chapter Learning Objective: 1
2. Which of the following is a substance that inhibits the clotting of blood?
A) Antitoxin
B) Antiglycolytic
C) Antibiotic
D) Anticoagulant
© Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION 1
,Ans: D
Complexity: Easy
A-head: The Healthcare Setting
Subject: Chapter 01
Title: Phlebotomy: Past and Present and the Healthcare Setting
Rationale: An anticoagulant is a substance that prevents clotting. An antibiotic is used to treat an infection. An
antiglycolytic inhibits the metabolism of glucose by cells in a specimen of blood. An antitoxin is a substance that
counteracts a specific toxin.
Taxonomy: Remembering/Understanding
NAACLS Entry-Level Competency: 5.1
Chapter Learning Objective: 1
© Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION 2
,Multiple Choice
1. A very busy phlebotomist misidentifies the patient when collecting a specimen for transfusion preparation. The
possible misdiagnosis of blood type could cause the patient's death. If the phlebotomist's action results in injury, the
action could be perceived as:
A) assault and battery.
B) vicarious liability.
C) a type of negligence.
D) invasion of privacy.
Ans: C
Complexity: Easy
A-head: Healthcare Legal Issues
Subject: Chapter 02
Title: Quality Assurance and Legal Issues in Healthcare
Rationale: Failure to exercise the level of care that a person of ordinary intelligence and good sense would exercise
under the given circumstances is called negligence. If a medical procedure results in injury, the injured person has
the right to sue for damages. Because the phlebotomist did not threaten or intend to harm the patient, there are no
assault and battery charges; nor did the phlebotomist commit invasion of privacy because there was no unlawful
disclosure of patient information. Vicarious liability would only come into place if the phlebotomist were a contract
worker, but the action would still be a type of negligence.
Taxonomy: Remembering/Understanding
NAACLS Entry-Level Competency: 4.1
Chapter Learning Objective: 3
2. A patient calls the laboratory for the results of her tests. Her results are all in the normal range. She should be
told:
A) that her physician will call her with the results.
© Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION 1
,B) that all of the results were in the normal range.
C) what the results for each of the tests are.
D) to call her physician's office for the results.
Ans: D
Complexity: Easy
A-head: Healthcare Legal Issues
Subject: Chapter 02
Title: Quality Assurance and Legal Issues in Healthcare
Rationale: The patient should be told to call her physician's office for the results to avoid a potential breach of
confidentiality.
Taxonomy: Applying/Analyzing
NAACLS Entry-Level Competency: 9.1
Chapter Learning Objective: 4
3. All the following are examples of quality control procedures, except:
A) changing gloves between patients.
B) recording refrigerator temperatures.
C) checking expiration dates of tubes.
D) documenting centrifuge maintenance.
Ans: A
Complexity: Moderate
A-head: Quality Assurance in Healthcare
© Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION 2
,Subject: Chapter 02
Title: Quality Assurance and Legal Issues in Healthcare
Rationale: Examples of quality control procedures are checking expiration dates of tubes, documenting centrifuge
maintenance, and recording refrigerator temperatures.
Taxonomy: Applying/Analyzing
NAACLS Entry-Level Competency: 8.00
Chapter Learning Objective: 2
4. What is the most critical aspect of blood specimen collection?
A) Wearing properly fitting gloves
B) Verifying patient identification
C) Obtaining informed consent
D) Decontaminating your hands
Ans: B
Complexity: Moderate
A-head: Quality Assurance in Healthcare
Subject: Chapter 02
Title: Quality Assurance and Legal Issues in Healthcare
Rationale: The most critical aspect of blood specimen collection is verifying patient identification. The other choices
are important, too. The most important, though, is verifying patient identification because it is a patient safety issue.
Misidentification of a bloodbank specimen can have serious or even lethal consequences if the patient were to
receive the wrong blood type.
Taxonomy: Applying/Analyzing
NAACLS Entry-Level Competency: 4.1
Chapter Learning Objective: 2
© Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION 3
,5. Guides used to monitor all aspects of patient care are called:
A) quality system essentials.
B) threshold values.
C) QA indicators.
D) QI core measurements.
Ans: C
Complexity: Difficult
A-head: Quality Assurance in Healthcare
Subject: Chapter 02
Title: Quality Assurance and Legal Issues in Healthcare
Rationale: Guides used to monitor all aspects of patient care are called QA indicators. QA indicators are
measurements or values that provide information on the effectiveness or quality of processes. A threshold value is a
level of acceptable practice beyond which quality patient care cannot be assured.
Taxonomy: Evaluating/Creating
NAACLS Entry-Level Competency: 8.0
Chapter Learning Objective: 2
© Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION 4
,Multiple Choice
1. An inspector is in the laboratory to check on engineering controls and personal protective equipment (PPE)
compliance. Which agency does the individual most likely represent?
A) CLIAC
B) CLSI
C) OSHA
D) CDC
Ans: C
Complexity: Easy
A-head: Safety
Subject: Chapter 03
Title: Infection Control, Safety, First Aid, and Personal Wellness
Rationale: The OSHA Blood-Borne Pathogens (BBP) Standard was put into force when it was concluded that
healthcare employees face a serious health risk from occupational exposure to blood and other body fluids and
tissues. Enforcement of the standard, which is mandated by federal law, and for which OSHA is also responsible, is
intended to reduce the chance of occupational exposure to BBPs. The standard requires implementation of
engineering controls and work practice controls to prevent exposure incidents, availability, and use of PPE.
Taxonomy: Remembering/Understanding
NAACLS Entry-Level Competency: 2.3
Chapter Learning Objective: 1
2. For which of the following reasons would a patient be placed in protective isolation?
A) Chickenpox
B) Hepatitis B
© Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION 1
, C) Chemotherapy
D) Tuberculosis
Ans: C
Complexity: Easy
A-head: Infection Control
Subject: Chapter 03
Title: Infection Control, Safety, First Aid, and Personal Wellness
Rationale: Patients who may require protective isolation include those with suppressed or compromised immune
function, such as burn patients, organ transplant patients, AIDS patients, and neutropenic chemotherapy patients.
Taxonomy: Remembering/Understanding
NAACLS Entry-Level Competency: 2.2
Chapter Learning Objective: 3
3. A phlebotomist accidentally drops a specimen on the counter in the lab. The specimen container breaks, and the
phlebotomist feels a splash to the face. What is the first thing the phlebotomist should do?
A) Wipe the eyes with a tissue; then wash the face
B) Proceed to the emergency room as soon as possible
C) Flush the face and eyes with water for 10 minutes
D) Rinse the eyes several times with isotonic saline
Ans: C
Complexity: Moderate
A-head: Safety
Subject: Chapter 03
© Jones & Bartlett Learning, LLC. NOT FOR SALE OR DISTRIBUTION 2
