, TESTBANK FOR Management Principles for Health Professionals Eighth
Edition Liebler
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
Quizzes, Midterm and final exams are included (if available in the original resources).
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
⚠️Note on Answer Keys: If the answer key is not included within the chapter
questions, you will find the complete answers and solutions at the end of each
chapter.
✅ Why Buy From Us?
📚 Complete & organized chapter-by-chapter – no missing content, no guessing.
⚡ Instant digital delivery – get your file the moment you pay, no waiting.
📅 Always up to date – we track new editions so you always get the latest version.
💬 Friendly support – real humans ready to help, anytime you need us.
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🛡️Our Guarantees
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🔄 Wrong File? No Problem: Contact us and we will replace it immediately with the
correct version, free of charge.
⏰ 24/7 Support: We are always here – reach out anytime and expect a fast response.
,Management Principles for Health Professionals
Joan Gratto Liebler, Charles R. McConnell
Chapter 1—The Dynamic Environment of Health Care
Multiple Choice
1. A formal agreement between separately owned and controlled facilities to officially coordinate
and share certain activities is most appropriately referred to as _________.
A) a merger
B) an affiliation
C) a healthcare system
D) a shared-service arrangement
Ans: B
Complexity: Easy
Ahead: The Healthcare Setting: Formal and Organizational Patterns and Levels of Care
Subject: Chapter 1
2. Which of the following is NOT true concerning regulation of the healthcare industry?
A) Health care is one of the more heavily regulated industries in the nation.
B) Current regulatory initiatives are likely to increase the amount of regulation to which health
care is subjected.
C) The most prevalent form of regulation in health care is self-regulation.
D) The majority of regulatory requirements on health care are concerned with cost or quality.
Ans: C
Complexity: Moderate
Ahead: The Healthcare Setting: Formal and Organizational Patterns and Levels of Care
Subject: Chapter 1
3. The apparent principal driving force behind the growth of health maintenance organizations
(HMOs) has been ________.
A) the desire of payers to stem excessive cost increases or reduce costs overall
B) the growing tendency of providers to band together in cooperative arrangements
C) the dramatic increase in competition among healthcare providers
D) a desired reduction in the total number of hospital beds available
Ans: A
Complexity: Easy
Ahead: The Managed Care Era
Subject: Chapter 1
4. Two acute care hospitals officially merge. As a result of this merger, all of the following
statements are true, EXCEPT:
Copyright © 2021 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,Management Principles for Health Professionals
Joan Gratto Liebler, Charles R. McConnell
Chapter 1—The Dynamic Environment of Health Care
A) they share one license to operate
B) each hospital retains its ownership and control over its original organization
C) debts and assets are combined
D) there is one central board of directors/trustees, with representatives from each
of the two original organizations
Ans: B
Complexity: Moderate
Ahead: The Healthcare Setting: Formal and Organizational Patterns and Levels of Care
Subject: Chapter 1
5. Clinicians and researchers seek to more efficiently and rapidly complete the cycle of bench to
bedside to bench. These efforts are termed ____________.
A) fast track dominions
B) virtual healthcare initiatives
C) translational medicine
D) regional health information changes
Ans: C
Complexity: Easy
Ahead: The Impact of Technology
Subject: Chapter 1
True/False
1. Regulation of the healthcare industry exists principally in the form of self-regulation.
Ans: False
Complexity: Easy
Ahead: Laws, Regulations, and Accrediting Standards
Subject: Chapter 1
2. In recent decades, government and insurers have exerted control over much of health care’s
money supply.
Ans: True
Complexity: Easy
Ahead: The Managed Care Era
Subject: Chapter 1
Copyright © 2021 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,Management Principles for Health Professionals
Joan Gratto Liebler, Charles R. McConnell
Chapter 1—The Dynamic Environment of Health Care
3. Corporate mergers and the formation of healthcare systems have invariably resulted in
widespread reductions in healthcare costs.
Ans: False
Complexity: Easy
Ahead: The Healthcare Setting: Formal and Organizational Patterns and Levels of Care
Subject: Chapter 1
4. The pace of technological change in health care has slowed considerably over the recent
decade.
Ans: False
Complexity: Easy
Ahead: The Impact of Technology
Subject: Chapter 1
5. Managed care organizations have brought pressure to bear on hospitals and physicians to
reduce the length of hospital stays.
Ans: True
Complexity: Easy
Ahead: The Managed Care Era
Subject: Chapter 1
Copyright © 2021 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,Management Principles for Health Professionals
Joan Gratto Liebler, Charles R. McConnell
Chapter 2—The Challenge of Change
Multiple Choice
1. The Patient Self Determination Act of 1990:
A) addresses end-of-life decisions and care related thereto
B) provides for the use of living wills, health care proxies, and advance directives
C) was made necessary in part by technological advances in life support systems
D) All of these are correct
Ans: D
Complexity: Easy
Ahead: Review of Successful Change
Subject: Chapter 2
2. Of the following, the most likely reason for entrenched employee resistance to change is:
A) the uneasiness created among employees when they anticipate having to change the way they
do their work
B) employees’ lack of knowledge of what is coming; that is, fear of the unknown
C) dislike of the manager or distrust of management overall
D) None of these are correct
Ans: B
Complexity: Moderate
Ahead: Change and Resistance to Change
Subject: Chapter 2
3. In addition to encouraging acceptance of a necessary change affecting their jobs, involvement
of employees in changing methods and practices is valuable because ____________,
A) it invariably gives them control over the change
B) it automatically prevents most resistance
C) it can empower employees with a sense of ownership of the change
D) employees are then more accepting of management direction because they have been
included
Ans: C
Complexity: Moderate
Ahead: Change and Resistance to Change
Subject: Chapter 2
4. All of the following are characteristics of the change process associated with adjustments to
Y2K, EXCEPT:
Copyright © 2021 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,Management Principles for Health Professionals
Joan Gratto Liebler, Charles R. McConnell
Chapter 2—The Challenge of Change
A) managers were dealing with a predicted change
B) the need for the change was known several years ahead of the deadline
C) the change involved a combination of predictable and unpredictable aspects
D) the change involved little or no opportunity for making other system wide improvements
Ans: D
Complexity: Moderate
Ahead: Review of Successful Change
Subject: Chapter 2
5. The changes associated with the Patient Self-Determination Act resulted in renewed interest
in, and activity by, which committee of the patient care team?
A) Disaster response committee
B) Peer review committee
C) Ethics review committee
D) Utilization review committee
Ans: C
Complexity: Easy
Ahead: Review of Successful Change
Subject: Chapter 2
6. The changes associated with the Patient Self-Determination Act include all of the following,
EXCEPT:
A) rapid routinization through update of existing documentation processes
B) crisis approach to unanticipated change in requirements for documentation
C) patient and family outreach and education program offerings
D) rapid routinization through update of existing admissions processes
Ans: B
Complexity: Moderate
Ahead: Review of Successful Change
Subject: Chapter 2
True/False
1. Resistance to change is an unnatural state within the individual.
Ans: False
Complexity: Easy
Ahead: Change and Resistance to Change
Copyright © 2021 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,Management Principles for Health Professionals
Joan Gratto Liebler, Charles R. McConnell
Chapter 2—The Challenge of Change
Subject: Chapter 2
2. The Health Insurance Portability and Accountability Act (HIPAA) was passed principally to
ensure that workers could change jobs without being denied health insurance based on
preexisting conditions.
Ans: True
Complexity: Easy
Ahead: Review of Successful Change
Subject: Chapter 2
3. Involvement, often the strongest force in overcoming employee resistance to change, is
sometimes not an available option.
Ans: True
Complexity: Easy
Ahead: Change and Resistance to Change
Subject: Chapter 2
4. Conformity to the requirements of HIPAA has cost many organizations considerably more
than the government’s estimates.
Ans: True
Complexity: Easy
Ahead: Review of Successful Change
Subject: Chapter 2
5. There is presently a reasonable chance that HIPAA, because of its unpopularity among
healthcare providers, will be repealed.
Ans: False
Ahead: Review of Successful Change
Complexity: Easy
Subject: Chapter 2
6. Providing employees with clear, specific orders is probably the most effective means of
ensuring acceptance of change.
Ans: False
Complexity: Moderate
Copyright © 2021 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,Management Principles for Health Professionals
Joan Gratto Liebler, Charles R. McConnell
Chapter 2—The Challenge of Change
Ahead: Change and Resistance to Change
Subject: Chapter 2
7. The implementation of the electronic health record is an example of proactive change.
Ans: True
Complexity: Easy
Ahead: Review of Successful Change
Subject: Chapter 2
8. Implementation of changes within an organization in response to the electronic health record
initiatives is the primary responsibility of the American Health Information Association.
Ans: False
Complexity: Moderate
Ahead: Review of Successful Change
Subject: Chapter 2
9. Stakeholders in the implementation processes associated with the electronic health record
include the National Library of Medicine.
Ans: True
Complexity: Easy
Ahead: Review of Successful Change
Subject: Chapter 2
10. The American Health Information Association’s legislative advocacy program concerning
nondiscrimination based on health conditions primarily focuses on the personal health record.
Ans: True
Complexity: Easy
Ahead: Review of Successful Change
Subject: Chapter 2
Copyright © 2021 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
, Management Principles for Health Professionals
Joan Gratto Liebler, Charles R. McConnell
Chapter 3—Organizational Adaptation and Survival
Multiple Choice
1. The Hawthorne effect is associated with which management approach?
A) Behavioralism
B) Structuralism
C) Scientific management
D) Management process
Ans: A
Complexity: Easy
Ahead: The History of Management
Subject: Chapter 3
2. A manager develops work standards for selected clerical and administrative procedures. This
reflects the management approach associated with _____________.
A) Behavioralism
B) Structuralism
C) Scientific management
D) Management process
Ans: C
Complexity: Moderate
Ahead: The History of Management
Subject: Chapter 3
3. In the systems approach to management practices, the requirements of a state licensure board
for healthcare practitioners are classified as _________________.
A) inputs
B) throughputs
C) outputs
D) structural cycle
Ans: A
Complexity: Easy
Ahead: The Systems Approach
Subject: Chapter 3
4. In the classification of organizations based on the prime beneficiary, a labor union is classified
as a ________________.
A) commonweal organization
Copyright © 2021 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
Edition Liebler
Important Notes
The file includes the complete test bank, organized chapter by chapter.
A sample of selected pages has been provided for preview.
All available appendices and Excel files (if included in the original resources) are
provided.
Quizzes, Midterm and final exams are included (if available in the original resources).
We continuously update our files to ensure you receive the latest and most accurate
editions.
New editions are added regularly – stay connected for updates!
⚠️Note on Answer Keys: If the answer key is not included within the chapter
questions, you will find the complete answers and solutions at the end of each
chapter.
✅ Why Buy From Us?
📚 Complete & organized chapter-by-chapter – no missing content, no guessing.
⚡ Instant digital delivery – get your file the moment you pay, no waiting.
📅 Always up to date – we track new editions so you always get the latest version.
💬 Friendly support – real humans ready to help, anytime you need us.
🔒 Safe & secure – thousands of satisfied students trust us every semester.
🛡️Our Guarantees
💰 Money-Back Guarantee: Not satisfied? We offer a full refund – no questions asked.
🔄 Wrong File? No Problem: Contact us and we will replace it immediately with the
correct version, free of charge.
⏰ 24/7 Support: We are always here – reach out anytime and expect a fast response.
,Management Principles for Health Professionals
Joan Gratto Liebler, Charles R. McConnell
Chapter 1—The Dynamic Environment of Health Care
Multiple Choice
1. A formal agreement between separately owned and controlled facilities to officially coordinate
and share certain activities is most appropriately referred to as _________.
A) a merger
B) an affiliation
C) a healthcare system
D) a shared-service arrangement
Ans: B
Complexity: Easy
Ahead: The Healthcare Setting: Formal and Organizational Patterns and Levels of Care
Subject: Chapter 1
2. Which of the following is NOT true concerning regulation of the healthcare industry?
A) Health care is one of the more heavily regulated industries in the nation.
B) Current regulatory initiatives are likely to increase the amount of regulation to which health
care is subjected.
C) The most prevalent form of regulation in health care is self-regulation.
D) The majority of regulatory requirements on health care are concerned with cost or quality.
Ans: C
Complexity: Moderate
Ahead: The Healthcare Setting: Formal and Organizational Patterns and Levels of Care
Subject: Chapter 1
3. The apparent principal driving force behind the growth of health maintenance organizations
(HMOs) has been ________.
A) the desire of payers to stem excessive cost increases or reduce costs overall
B) the growing tendency of providers to band together in cooperative arrangements
C) the dramatic increase in competition among healthcare providers
D) a desired reduction in the total number of hospital beds available
Ans: A
Complexity: Easy
Ahead: The Managed Care Era
Subject: Chapter 1
4. Two acute care hospitals officially merge. As a result of this merger, all of the following
statements are true, EXCEPT:
Copyright © 2021 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,Management Principles for Health Professionals
Joan Gratto Liebler, Charles R. McConnell
Chapter 1—The Dynamic Environment of Health Care
A) they share one license to operate
B) each hospital retains its ownership and control over its original organization
C) debts and assets are combined
D) there is one central board of directors/trustees, with representatives from each
of the two original organizations
Ans: B
Complexity: Moderate
Ahead: The Healthcare Setting: Formal and Organizational Patterns and Levels of Care
Subject: Chapter 1
5. Clinicians and researchers seek to more efficiently and rapidly complete the cycle of bench to
bedside to bench. These efforts are termed ____________.
A) fast track dominions
B) virtual healthcare initiatives
C) translational medicine
D) regional health information changes
Ans: C
Complexity: Easy
Ahead: The Impact of Technology
Subject: Chapter 1
True/False
1. Regulation of the healthcare industry exists principally in the form of self-regulation.
Ans: False
Complexity: Easy
Ahead: Laws, Regulations, and Accrediting Standards
Subject: Chapter 1
2. In recent decades, government and insurers have exerted control over much of health care’s
money supply.
Ans: True
Complexity: Easy
Ahead: The Managed Care Era
Subject: Chapter 1
Copyright © 2021 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,Management Principles for Health Professionals
Joan Gratto Liebler, Charles R. McConnell
Chapter 1—The Dynamic Environment of Health Care
3. Corporate mergers and the formation of healthcare systems have invariably resulted in
widespread reductions in healthcare costs.
Ans: False
Complexity: Easy
Ahead: The Healthcare Setting: Formal and Organizational Patterns and Levels of Care
Subject: Chapter 1
4. The pace of technological change in health care has slowed considerably over the recent
decade.
Ans: False
Complexity: Easy
Ahead: The Impact of Technology
Subject: Chapter 1
5. Managed care organizations have brought pressure to bear on hospitals and physicians to
reduce the length of hospital stays.
Ans: True
Complexity: Easy
Ahead: The Managed Care Era
Subject: Chapter 1
Copyright © 2021 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,Management Principles for Health Professionals
Joan Gratto Liebler, Charles R. McConnell
Chapter 2—The Challenge of Change
Multiple Choice
1. The Patient Self Determination Act of 1990:
A) addresses end-of-life decisions and care related thereto
B) provides for the use of living wills, health care proxies, and advance directives
C) was made necessary in part by technological advances in life support systems
D) All of these are correct
Ans: D
Complexity: Easy
Ahead: Review of Successful Change
Subject: Chapter 2
2. Of the following, the most likely reason for entrenched employee resistance to change is:
A) the uneasiness created among employees when they anticipate having to change the way they
do their work
B) employees’ lack of knowledge of what is coming; that is, fear of the unknown
C) dislike of the manager or distrust of management overall
D) None of these are correct
Ans: B
Complexity: Moderate
Ahead: Change and Resistance to Change
Subject: Chapter 2
3. In addition to encouraging acceptance of a necessary change affecting their jobs, involvement
of employees in changing methods and practices is valuable because ____________,
A) it invariably gives them control over the change
B) it automatically prevents most resistance
C) it can empower employees with a sense of ownership of the change
D) employees are then more accepting of management direction because they have been
included
Ans: C
Complexity: Moderate
Ahead: Change and Resistance to Change
Subject: Chapter 2
4. All of the following are characteristics of the change process associated with adjustments to
Y2K, EXCEPT:
Copyright © 2021 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,Management Principles for Health Professionals
Joan Gratto Liebler, Charles R. McConnell
Chapter 2—The Challenge of Change
A) managers were dealing with a predicted change
B) the need for the change was known several years ahead of the deadline
C) the change involved a combination of predictable and unpredictable aspects
D) the change involved little or no opportunity for making other system wide improvements
Ans: D
Complexity: Moderate
Ahead: Review of Successful Change
Subject: Chapter 2
5. The changes associated with the Patient Self-Determination Act resulted in renewed interest
in, and activity by, which committee of the patient care team?
A) Disaster response committee
B) Peer review committee
C) Ethics review committee
D) Utilization review committee
Ans: C
Complexity: Easy
Ahead: Review of Successful Change
Subject: Chapter 2
6. The changes associated with the Patient Self-Determination Act include all of the following,
EXCEPT:
A) rapid routinization through update of existing documentation processes
B) crisis approach to unanticipated change in requirements for documentation
C) patient and family outreach and education program offerings
D) rapid routinization through update of existing admissions processes
Ans: B
Complexity: Moderate
Ahead: Review of Successful Change
Subject: Chapter 2
True/False
1. Resistance to change is an unnatural state within the individual.
Ans: False
Complexity: Easy
Ahead: Change and Resistance to Change
Copyright © 2021 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,Management Principles for Health Professionals
Joan Gratto Liebler, Charles R. McConnell
Chapter 2—The Challenge of Change
Subject: Chapter 2
2. The Health Insurance Portability and Accountability Act (HIPAA) was passed principally to
ensure that workers could change jobs without being denied health insurance based on
preexisting conditions.
Ans: True
Complexity: Easy
Ahead: Review of Successful Change
Subject: Chapter 2
3. Involvement, often the strongest force in overcoming employee resistance to change, is
sometimes not an available option.
Ans: True
Complexity: Easy
Ahead: Change and Resistance to Change
Subject: Chapter 2
4. Conformity to the requirements of HIPAA has cost many organizations considerably more
than the government’s estimates.
Ans: True
Complexity: Easy
Ahead: Review of Successful Change
Subject: Chapter 2
5. There is presently a reasonable chance that HIPAA, because of its unpopularity among
healthcare providers, will be repealed.
Ans: False
Ahead: Review of Successful Change
Complexity: Easy
Subject: Chapter 2
6. Providing employees with clear, specific orders is probably the most effective means of
ensuring acceptance of change.
Ans: False
Complexity: Moderate
Copyright © 2021 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
,Management Principles for Health Professionals
Joan Gratto Liebler, Charles R. McConnell
Chapter 2—The Challenge of Change
Ahead: Change and Resistance to Change
Subject: Chapter 2
7. The implementation of the electronic health record is an example of proactive change.
Ans: True
Complexity: Easy
Ahead: Review of Successful Change
Subject: Chapter 2
8. Implementation of changes within an organization in response to the electronic health record
initiatives is the primary responsibility of the American Health Information Association.
Ans: False
Complexity: Moderate
Ahead: Review of Successful Change
Subject: Chapter 2
9. Stakeholders in the implementation processes associated with the electronic health record
include the National Library of Medicine.
Ans: True
Complexity: Easy
Ahead: Review of Successful Change
Subject: Chapter 2
10. The American Health Information Association’s legislative advocacy program concerning
nondiscrimination based on health conditions primarily focuses on the personal health record.
Ans: True
Complexity: Easy
Ahead: Review of Successful Change
Subject: Chapter 2
Copyright © 2021 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
, Management Principles for Health Professionals
Joan Gratto Liebler, Charles R. McConnell
Chapter 3—Organizational Adaptation and Survival
Multiple Choice
1. The Hawthorne effect is associated with which management approach?
A) Behavioralism
B) Structuralism
C) Scientific management
D) Management process
Ans: A
Complexity: Easy
Ahead: The History of Management
Subject: Chapter 3
2. A manager develops work standards for selected clerical and administrative procedures. This
reflects the management approach associated with _____________.
A) Behavioralism
B) Structuralism
C) Scientific management
D) Management process
Ans: C
Complexity: Moderate
Ahead: The History of Management
Subject: Chapter 3
3. In the systems approach to management practices, the requirements of a state licensure board
for healthcare practitioners are classified as _________________.
A) inputs
B) throughputs
C) outputs
D) structural cycle
Ans: A
Complexity: Easy
Ahead: The Systems Approach
Subject: Chapter 3
4. In the classification of organizations based on the prime beneficiary, a labor union is classified
as a ________________.
A) commonweal organization
Copyright © 2021 by Jones & Bartlett Learning, LLC, an Ascend Learning Company
