NU 311 Clinical Nursing Skills
Exam 4 2026 Expert Verifed
Ace the Test
Goal of therapeutic communication - ANSWER ✔✔•to promote
wellness and personal growth in patients
Therapeutic communication - ANSWER ✔✔is patient centered,
purposeful, and time limited. This differs from social communication
which is casual and comfortable. In this kind of relationship, the nurse
recognizes the patient as a unique individual and establishes a goal to
help the patient. One does not form a social relationship with the patient,
such as dating, confiding personal information, etc.
,Phases of the therapeutic relationship - ANSWER ✔✔•Pre-interactive
phase - Here the nurse gathers information about the
patient prior to having direct contact.
• Orientation phase - The goal of this phase is to develop rapport and
trust.
It begins with an introduction and ends when the relationship has been
defined.
• Working phase - During this phase, caring is communicated, thoughts
and
feelings are expressed, mutual respect is maintained, and honest verbal
and nonverbal expression occurs. The key goal is to help the patient to
clarify feelings and concerns. A professional relationship is courteous,
trustworthy, and confidential and accomplished by active listening and
the use of therapeutic communication techniques.
• Termination phase - concludes the relationship. This could occur at the
end of a shift or discharge from the facility, etc. Note that therapeutic
relations have an end.
Pre-interactive phase - ANSWER ✔✔-1st phase of the therapeutic
relationship
,- Here the nurse gathers information about the patient prior to having
direct contact.
Orientation phase - ANSWER ✔✔-2nd phase of the therapeutic
relationship
- The goal of this phase is to develop rapport and trust. It begins with an
introduction and ends when the relationship has been
defined.
Working phase - ANSWER ✔✔-3rd phase of the therapeutic
relationship
- During this phase, caring is communicated, thoughts and
feelings are expressed, mutual respect is maintained, and honest verbal
and nonverbal expression occurs. The key goal is to help the patient to
clarify feelings and concerns. A professional relationship is courteous,
trustworthy, and confidential and accomplished by active listening and
the use of therapeutic communication techniques.
Termination phase - ANSWER ✔✔-4th phase of the therapeutic
relationship
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STATEMENT. ALL RIGHTS RESERVED
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, - concludes the relationship. This could occur at the end of a shift or
discharge from the facility, etc. Note that therapeutic relations have an
end.
Characteristics of Therapeutic Communication - ANSWER ✔✔•
Empathy - Empathy is the desire to understand and be sensitive to the
feelings, beliefs and situations of another person (Put yourself in the
other's place.)
• Respect for the patient
• Genuineness - Be honest. Be authentic.
• Concreteness and Confrontation - Offer understandable responses to a
client's questions or concerns. Construct messages in a manner that is
suitable for the patient. Conversely, if a patient is unable to express
thoughts clearly, be willing and able to request clarification or to confront
the patient, as needed.
Empathy - ANSWER ✔✔-Characteristic of therapeutic
communication
-Is the desire to understand and be sensitive to the feelings, beliefs and
situations of another person (Put yourself in the
other's place.)
Exam 4 2026 Expert Verifed
Ace the Test
Goal of therapeutic communication - ANSWER ✔✔•to promote
wellness and personal growth in patients
Therapeutic communication - ANSWER ✔✔is patient centered,
purposeful, and time limited. This differs from social communication
which is casual and comfortable. In this kind of relationship, the nurse
recognizes the patient as a unique individual and establishes a goal to
help the patient. One does not form a social relationship with the patient,
such as dating, confiding personal information, etc.
,Phases of the therapeutic relationship - ANSWER ✔✔•Pre-interactive
phase - Here the nurse gathers information about the
patient prior to having direct contact.
• Orientation phase - The goal of this phase is to develop rapport and
trust.
It begins with an introduction and ends when the relationship has been
defined.
• Working phase - During this phase, caring is communicated, thoughts
and
feelings are expressed, mutual respect is maintained, and honest verbal
and nonverbal expression occurs. The key goal is to help the patient to
clarify feelings and concerns. A professional relationship is courteous,
trustworthy, and confidential and accomplished by active listening and
the use of therapeutic communication techniques.
• Termination phase - concludes the relationship. This could occur at the
end of a shift or discharge from the facility, etc. Note that therapeutic
relations have an end.
Pre-interactive phase - ANSWER ✔✔-1st phase of the therapeutic
relationship
,- Here the nurse gathers information about the patient prior to having
direct contact.
Orientation phase - ANSWER ✔✔-2nd phase of the therapeutic
relationship
- The goal of this phase is to develop rapport and trust. It begins with an
introduction and ends when the relationship has been
defined.
Working phase - ANSWER ✔✔-3rd phase of the therapeutic
relationship
- During this phase, caring is communicated, thoughts and
feelings are expressed, mutual respect is maintained, and honest verbal
and nonverbal expression occurs. The key goal is to help the patient to
clarify feelings and concerns. A professional relationship is courteous,
trustworthy, and confidential and accomplished by active listening and
the use of therapeutic communication techniques.
Termination phase - ANSWER ✔✔-4th phase of the therapeutic
relationship
COPYRIGHT©NINJANERD 2025/2026. YEAR PUBLISHED 2026. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
3
, - concludes the relationship. This could occur at the end of a shift or
discharge from the facility, etc. Note that therapeutic relations have an
end.
Characteristics of Therapeutic Communication - ANSWER ✔✔•
Empathy - Empathy is the desire to understand and be sensitive to the
feelings, beliefs and situations of another person (Put yourself in the
other's place.)
• Respect for the patient
• Genuineness - Be honest. Be authentic.
• Concreteness and Confrontation - Offer understandable responses to a
client's questions or concerns. Construct messages in a manner that is
suitable for the patient. Conversely, if a patient is unable to express
thoughts clearly, be willing and able to request clarification or to confront
the patient, as needed.
Empathy - ANSWER ✔✔-Characteristic of therapeutic
communication
-Is the desire to understand and be sensitive to the feelings, beliefs and
situations of another person (Put yourself in the
other's place.)
