HSPA CHL Certification Exam Questions Chapters 1–4 (2026) | Complete Certified Healthcare Leader Review Guide, Practice Test & Answers

HSPA CHL Certification Exam Questions Chapters
1–4 | Complete Healthcare Leader Review Guide
2026–2027
1. Sterile Processing leaders manage:: Regulatory and standard compliance
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Processes and systems
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Human resources g




2. An inappropriate relationship with a vendor could pose a/an:: Conflictofinterest
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3. Span of control relates to the:: Numberofemployeeswhocanbeettectivelysupervisedbyeach leader
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4. Theidentifiedreason foraproblemordefectiscalledthe::Rootcause
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5. Successful leaders build teams by:: Identifying and using each members' strengths g g g g g g g g g g




6. A formal care system comprised of several facilities is called a/an:: Integrated
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deliverynetwork
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7. Which department is responsible for ensuring the facility complies with g g g g g g g g g




gregulations?: Regulatory services g g




8. A graphic that identifies position titles and relationships within an organiza-tion is
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called a/an:: Organizational chart
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9. Successful leaders take care of their department's customers by:: Doingwhatis right g g g g g g g g g g g g




for both their department and the customer department
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10. In small or rural facilities, the CEO may also serve as the:: COO
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11. Information circulated without a source of truth is called:: A rumor g g g g g g g g g g




12. When communicating via email:: Donotsendconfidentialinformation g g g g g g g g




13. Which act protects privileged health information such as patients' identifi- g g g g g g g g g




able health information: The Health Insurance Portability and Accountability Act
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14. When communicating with staff members:: Do not discuss work conversations with other
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departments or facilities
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15. Communicationbarriersinclude::Lackofknowledge g g g g g




Appearance
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Language barriers g




16. The ability to attain objectives by working with and through other people
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defines:: Leadership
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17. The employee discipline process typically begins with:: Averbalwarning
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18. Anexampleofupdatingandusingrelevantknowledgeis::Keepingone'stechnical skills up
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to date
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19. An example of a judgement skill is:: Initiatingarecall
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1/2 g g