CHL Certification (2026–2027) | HSPA Certified
Healthcare Leader Exam Guide
Skill Set - correct answers -The skills required to accomplish a specific task or function (pg 5)
Unity of Command - correct answers -An organizing principle that suggests each employee should have
one supervisor. (pg 7)
Culture - correct answers -The beliefs, values, and norms shared by the department personnel that are
considered valid and are passed on to new employees in the department (pge 12)
Zero-tolerance policy - correct answers -A policy that performs no amount of leniency regarding
harassment behavior (pge 14)
CCU - correct answers -Nursing unit reserved for patients with intensive nursing needs that requires
skilled nursing or constant care and supoervision
Chief Nursing Officer (CNO) - correct answers -Supervises registered nurses and LNA's
DashBoard - correct answers -A collection of statistical data about a central service department's key
performance indicators that indicates the extent to which goals are being attained
Organizational Chart - correct answers -A graphic usually presented as a flow outline that identifies
position titles and relationships in an organization
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, bench Mark - correct answers -A standard used to compare and improve a departments own products
or services by measuring them against specific standards
Key Performance Indicator - correct answers -A set of quantifiable measures that a company or industry
uses to gauge or compare performance in terms of meeting their strategic and operational goals
Delegation - correct answers -The process of assigning authority to subordinates to do work that a
manager at a higher organizational level would otherwise do
Emergency Medical Treatment & Labor Act (EMTALA) - correct answers -A federal act that requires
hospitals to provide emergency treatment to all individuals regardless of their insurance status or ability
to pay
Position Control - correct answers -The process that imposes restrictions on filling vacant positions to
manage costs associated with them
Zero- Based Budget - correct answers -explanation of all expenses and justification for each line item
funded with resources allocated accordingly
Auto Cratic - correct answers -A type of leader who prefers to make decisions and resolve problems
without input from affected staff members
Bureaucratic - correct answers -Leaders who practice this type of leadreship place emphasis on the
enforcement of policies, procedures, and rules
Transformational - correct answers -These leaders create a vision, constantly promote it to their staff
members, and use it to determine the best course of action
2
Healthcare Leader Exam Guide
Skill Set - correct answers -The skills required to accomplish a specific task or function (pg 5)
Unity of Command - correct answers -An organizing principle that suggests each employee should have
one supervisor. (pg 7)
Culture - correct answers -The beliefs, values, and norms shared by the department personnel that are
considered valid and are passed on to new employees in the department (pge 12)
Zero-tolerance policy - correct answers -A policy that performs no amount of leniency regarding
harassment behavior (pge 14)
CCU - correct answers -Nursing unit reserved for patients with intensive nursing needs that requires
skilled nursing or constant care and supoervision
Chief Nursing Officer (CNO) - correct answers -Supervises registered nurses and LNA's
DashBoard - correct answers -A collection of statistical data about a central service department's key
performance indicators that indicates the extent to which goals are being attained
Organizational Chart - correct answers -A graphic usually presented as a flow outline that identifies
position titles and relationships in an organization
1
, bench Mark - correct answers -A standard used to compare and improve a departments own products
or services by measuring them against specific standards
Key Performance Indicator - correct answers -A set of quantifiable measures that a company or industry
uses to gauge or compare performance in terms of meeting their strategic and operational goals
Delegation - correct answers -The process of assigning authority to subordinates to do work that a
manager at a higher organizational level would otherwise do
Emergency Medical Treatment & Labor Act (EMTALA) - correct answers -A federal act that requires
hospitals to provide emergency treatment to all individuals regardless of their insurance status or ability
to pay
Position Control - correct answers -The process that imposes restrictions on filling vacant positions to
manage costs associated with them
Zero- Based Budget - correct answers -explanation of all expenses and justification for each line item
funded with resources allocated accordingly
Auto Cratic - correct answers -A type of leader who prefers to make decisions and resolve problems
without input from affected staff members
Bureaucratic - correct answers -Leaders who practice this type of leadreship place emphasis on the
enforcement of policies, procedures, and rules
Transformational - correct answers -These leaders create a vision, constantly promote it to their staff
members, and use it to determine the best course of action
2
