1
Copyright © 2021 Pearson Education, Inc.
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VERIFIEDBRAINBOOSTER
,Automotive Chassis Systems, 8e (Halderman) py py py py
Chapter 1 Service Information, Work Orders, and Vehicle Identification
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1) What type of information is commonly included in the owner's manual that would be a benefit t o
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the service technician?
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A) Maintenance reminder light reset procedures py py py py
B) Tire pressure monitoring system reset procedures
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C) Maintenance items specifications py py
D) Alloftheabove py py py
Answer: D p y
Diff: 1 py
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Chapter Quiz: Yes
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Objective: 1- p y
1 Discuss the importance of vehicle owner's manuals, service records, and service information. 20
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17 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair ord er.
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2) Two technicians are discussing the need for the history of the vehicle. Technician A says that a n
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accident could cause faults due to hidden damage. Technician B says that some faults could be rel
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ated to a previous repair. Which technician is correct?
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A) Technician A only py py
B) Technician B only py py
C) Both technicians A and B py py py py
D) Neither technician A nor B py sb py py py
Answer: C p y
Diff: 2 py
Page Ref:3 sb py p
Chapter Quiz: Yes
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Objective: 1- p y
5 Explain why service records are important. 2017 ASE MAST
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: A0.C.04 Review vehicle service history.
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3) A campaign (recall) is mailed to the owner of a vehicle from the
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A) vehicle manufacturer py
B) local dealer py
C) federal government py
D) stateorlocal government py py sb sbp
yAnswer: A p y
Diff: 1 py
Page Ref:2 sb py p
Chapter Quiz: Yes
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Objective: 1-3 Describe vehicle recalls and campaigns. p y py py py py py
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal en g
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ine operation, vehicle service history, service precautions, and technical service bulletins.
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2
Copyright © 2021 Pearson Education, Inc.
py py py py py
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
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A) vehicle manufacturer py
B) local dealer py
C) federal government py
D) stateorlocal government
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yAnswer: A p y
Diff: 1 py
Page Ref:2 sb py p
Chapter Quiz: Yes
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Objective: 1-2 Explain the different types of service information.
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2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal en g
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ine operation, vehicle service history, service precautions, and technical service bulletins.
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5) Four tenths of an hour is how many minutes?
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A) 14
B) 24
C) 34
D) 44
Answer: B p y py
Diff: 1 py
Page Ref:4 sb py p
Chapter Quiz: Yes
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Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair ord er
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.
6) What should the service technician document on the work order?
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A) The results of any inspections and tests
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B) What was replaced or serviced
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C) The dimensions of the related component and comparison to factory specifications
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D) Anyof theabove py sb py py
Answer: D p y
Diff: 1 py
Page Ref:3 sb py p
Chapter Quiz: Yes
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Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identif
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ying information, customer concern, related service history, cause, and correction.
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7) The labor rate for each operation is included on the work order and is added by the
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A) service technician py
B) service advisor py
C) shop owner or designated warranty person
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D) Anyof theabove py sb py py
Answer: C p y
Diff: 1 py
Page Ref:3 sb py
3
Copyright © 2021 Pearson Education, Inc.py py py py py
VERIFIEDBRAINBOOSTER
, Chapter Quiz: Yes
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Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identif
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ying information, customer concern, related service history, cause, and correction.
py py py py py py py py sb
4
Copyright © 2021 Pearson Education, Inc.
py py py py py
VERIFIEDBRAINBOOSTER
Copyright © 2021 Pearson Education, Inc.
py py py py py
VERIFIEDBRAINBOOSTER
,Automotive Chassis Systems, 8e (Halderman) py py py py
Chapter 1 Service Information, Work Orders, and Vehicle Identification
py py py sb py py py
1) What type of information is commonly included in the owner's manual that would be a benefit t o
py py py sb py py py py py py py py py py py py py py
the service technician?
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A) Maintenance reminder light reset procedures py py py py
B) Tire pressure monitoring system reset procedures
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C) Maintenance items specifications py py
D) Alloftheabove py py py
Answer: D p y
Diff: 1 py
Page Ref:1 sb py p
Chapter Quiz: Yes
y py p y py
Objective: 1- p y
1 Discuss the importance of vehicle owner's manuals, service records, and service information. 20
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17 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair ord er.
py py p y py py py py py py py sb py py py py
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that a n
py py py sb py sb py py py py py py py py py py py py
accident could cause faults due to hidden damage. Technician B says that some faults could be rel
py py py py py py py py py py py py py py sb py
ated to a previous repair. Which technician is correct?
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A) Technician A only py py
B) Technician B only py py
C) Both technicians A and B py py py py
D) Neither technician A nor B py sb py py py
Answer: C p y
Diff: 2 py
Page Ref:3 sb py p
Chapter Quiz: Yes
y py p y py
Objective: 1- p y
5 Explain why service records are important. 2017 ASE MAST
py py py py py py py py py
: A0.C.04 Review vehicle service history.
p y py py py py
3) A campaign (recall) is mailed to the owner of a vehicle from the
py . py py sb py sb py py py py py py
A) vehicle manufacturer py
B) local dealer py
C) federal government py
D) stateorlocal government py py sb sbp
yAnswer: A p y
Diff: 1 py
Page Ref:2 sb py p
Chapter Quiz: Yes
y py p y
Objective: 1-3 Describe vehicle recalls and campaigns. p y py py py py py
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal en g
py py p y py py py py py py py py py py
ine operation, vehicle service history, service precautions, and technical service bulletins.
py py py py py py py sb py py
2
Copyright © 2021 Pearson Education, Inc.
py py py py py
VERIFIEDBRAINBOOSTER
,4) Technical service bulletins (TSBs) are issued by the
py . py py py py py py
A) vehicle manufacturer py
B) local dealer py
C) federal government py
D) stateorlocal government
py py sb sbp
yAnswer: A p y
Diff: 1 py
Page Ref:2 sb py p
Chapter Quiz: Yes
y py p y
Objective: 1-2 Explain the different types of service information.
p y py py py py py py py
2017 ASE MAST: A1.A.02 Research vehicle service information including fluid type, internal en g
py py p y py py py py py py py py py py
ine operation, vehicle service history, service precautions, and technical service bulletins.
py py py py py py py sb py py
5) Four tenths of an hour is how many minutes?
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A) 14
B) 24
C) 34
D) 44
Answer: B p y py
Diff: 1 py
Page Ref:4 sb py p
Chapter Quiz: Yes
y py p y
Objective: 1-4 Discuss the importance of the work order.
p y py py py py py py py
2017 ASE MAST: A0.C.01 Identify information needed and the service requested on a repair ord er
py py p y py py py py py py py sb py py py py
.
6) What should the service technician document on the work order?
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A) The results of any inspections and tests
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B) What was replaced or serviced
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C) The dimensions of the related component and comparison to factory specifications
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D) Anyof theabove py sb py py
Answer: D p y
Diff: 1 py
Page Ref:3 sb py p
Chapter Quiz: Yes
y py p y
Objective: 1-4 Discuss the importance of the work order.
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2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identif
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ying information, customer concern, related service history, cause, and correction.
py py py py py py py py sb
7) The labor rate for each operation is included on the work order and is added by the
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A) service technician py
B) service advisor py
C) shop owner or designated warranty person
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D) Anyof theabove py sb py py
Answer: C p y
Diff: 1 py
Page Ref:3 sb py
3
Copyright © 2021 Pearson Education, Inc.py py py py py
VERIFIEDBRAINBOOSTER
, Chapter Quiz: Yes
py p y
Objective: 1-4 Discuss the importance of the work order.
p y py py py py py py py
2017 ASE MAST: A0.C.05 Complete work order to include customer information, vehicle identif
py py p y py py py py py py py py py py
ying information, customer concern, related service history, cause, and correction.
py py py py py py py py sb
4
Copyright © 2021 Pearson Education, Inc.
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VERIFIEDBRAINBOOSTER
