Midterm HRM 413 UPDATED ACTUAL Questions and CORRECT
Answers
Question: One suggested reason as to why communication remains a major problem for managers is that
they are expected to focus on what organizational goals should be, not how to accomplish the organizational
goals.
Correct Answer: False
Question: To make electronic communication more effective requires learning to communicate better
face-to-face.
Correct Answer: True
Question: Communication that is accurate and honest regardless of whether or not it jeopardizes
interpersonal relationships is supportive communication.
Correct Answer: False
Question: If the person you are communicating with suddenly begins to drop important names in the
conversation such as "When the general manager, Sue, spoke with me about this matter, I offered her
advice..." you have probably caused this person to feel counseled.
Correct Answer: False (Disconfirmation)
Question: When utilizing descriptive communication, evaluative comments should never be made.
Correct Answer: False
Question: Problem-oriented communication focuses on personal traits.
Correct Answer: False (Problem)
Question: You comment to a coworker, "My supervisor, Maxine, is dictatorial." This is an example of
person-oriented communication.
Correct Answer: True
Question: Your supervisor remarks to you, "You spent an hour scheduling meetings today when that could
have been done by your assistant." Your supervisor is using global communication.
Correct Answer: False
Question: In response to your coworker's behavior, you remark, "What would people think if they knew
what you did!" This is example of disowned communication.
Correct Answer: True
Question: A personal management interview program is a regularly scheduled meeting between a manager
and all of his or her employees. The meeting allows everyone the chance to talk together about particular
issues.
Correct Answer: False
Question: In cultures where individuals are assumed to have a great deal of individual autonomy, coaching
responses are less common than counseling responses in interpersonal problem solving.
Correct Answer: True
, Question: Because open responses allow the communicator to control the topic of conversation, it is
appropriate all the time under all circumstances.
Correct Answer: False
Question: If you make the comment, "You are doing it wrong," to a co-worker, you are engaging in
evaluative communication.
Correct Answer: True
Question: Which of the following is not one of the problems associated with electronic communication? A)
People are bombarded with an overabundance of information, often poorly presented, so they are less
willing to consume all the messages aimed at them. B) Interpersonal relationships have been significantly
enhanced by using electronic communication methods. C) People do not place all the rapid-fire messages in
context, so much of the information lacks significance or meaning. D) Although some relationships can be
created electronically, effective interpretation and use of information still depends on the relationship the
recipient has with the sender.
Correct Answer: B) Interpersonal relationships have been significantly enhanced by using electronic
communication methods.
Question: What is the statement "You interrupted me three times during the meeting!" an example of? A)
Conjunctive, not disjunctive communication B) Owned, not disowned communication C) Problem oriented,
not person oriented communication D) Specific, not global communication
Correct Answer: D) Specific, not global communication
Question: You know that your performance has recently declined. You tie this decline to the new software.
Even though you fully understand how to use the new software, you think the software is garbage. In fact,
you campaigned against the software but lost the political battle. Your boss has called you into her office.
What would be the most correct response for the boss to use? A) "You need to either shape up or ship out.
The software stays!" B) "Don't worry ... everything will work out. Just give it time." C) "I can help you do
this better." D) "You do recognize there is a problem, don't you?"
Correct Answer: D) "You do recognize there is a problem, don't you?"
Question: What is an important goal of counseling? To help the individual A) get along better with
co-workers. B) understand clearly what the problem is and how to overcome it. C) recognize that a problem
exists and identify ways to address the problem. D) identify ways in which the problem may be addressed.
Correct Answer: C) recognize that a problem exists and identify ways to address the problem.
Question: What are two major problems that result when principles of supportive communication are not
followed while coaching or counseling subordinates? A) The person shows anger, aggression,
competitiveness, and avoidance, and the person dislikes the one sending the message. B) The person feels
put down, ineffectual, or insignificant, and the person is not trustworthy. C) The person feels put down,
ineffectual, or insignificant, and the person shows anger, aggression, competitiveness, and avoidance. D)
The person is not trustworthy, and the person dislikes the one sending the message.
Correct Answer: C) The person feels put down, ineffectual, or insignificant, and the person shows anger,
aggression, competitiveness, and avoidance.
Question: You have noticed since your discussion with Mary about her performance in the team that she
seems withdrawn and not very motivated. What should you suspect about your communication? A) It was
very supportive. B) It caused some defensiveness in Mary. C) It caused some disconfirmation in Mary. D) It
Answers
Question: One suggested reason as to why communication remains a major problem for managers is that
they are expected to focus on what organizational goals should be, not how to accomplish the organizational
goals.
Correct Answer: False
Question: To make electronic communication more effective requires learning to communicate better
face-to-face.
Correct Answer: True
Question: Communication that is accurate and honest regardless of whether or not it jeopardizes
interpersonal relationships is supportive communication.
Correct Answer: False
Question: If the person you are communicating with suddenly begins to drop important names in the
conversation such as "When the general manager, Sue, spoke with me about this matter, I offered her
advice..." you have probably caused this person to feel counseled.
Correct Answer: False (Disconfirmation)
Question: When utilizing descriptive communication, evaluative comments should never be made.
Correct Answer: False
Question: Problem-oriented communication focuses on personal traits.
Correct Answer: False (Problem)
Question: You comment to a coworker, "My supervisor, Maxine, is dictatorial." This is an example of
person-oriented communication.
Correct Answer: True
Question: Your supervisor remarks to you, "You spent an hour scheduling meetings today when that could
have been done by your assistant." Your supervisor is using global communication.
Correct Answer: False
Question: In response to your coworker's behavior, you remark, "What would people think if they knew
what you did!" This is example of disowned communication.
Correct Answer: True
Question: A personal management interview program is a regularly scheduled meeting between a manager
and all of his or her employees. The meeting allows everyone the chance to talk together about particular
issues.
Correct Answer: False
Question: In cultures where individuals are assumed to have a great deal of individual autonomy, coaching
responses are less common than counseling responses in interpersonal problem solving.
Correct Answer: True
, Question: Because open responses allow the communicator to control the topic of conversation, it is
appropriate all the time under all circumstances.
Correct Answer: False
Question: If you make the comment, "You are doing it wrong," to a co-worker, you are engaging in
evaluative communication.
Correct Answer: True
Question: Which of the following is not one of the problems associated with electronic communication? A)
People are bombarded with an overabundance of information, often poorly presented, so they are less
willing to consume all the messages aimed at them. B) Interpersonal relationships have been significantly
enhanced by using electronic communication methods. C) People do not place all the rapid-fire messages in
context, so much of the information lacks significance or meaning. D) Although some relationships can be
created electronically, effective interpretation and use of information still depends on the relationship the
recipient has with the sender.
Correct Answer: B) Interpersonal relationships have been significantly enhanced by using electronic
communication methods.
Question: What is the statement "You interrupted me three times during the meeting!" an example of? A)
Conjunctive, not disjunctive communication B) Owned, not disowned communication C) Problem oriented,
not person oriented communication D) Specific, not global communication
Correct Answer: D) Specific, not global communication
Question: You know that your performance has recently declined. You tie this decline to the new software.
Even though you fully understand how to use the new software, you think the software is garbage. In fact,
you campaigned against the software but lost the political battle. Your boss has called you into her office.
What would be the most correct response for the boss to use? A) "You need to either shape up or ship out.
The software stays!" B) "Don't worry ... everything will work out. Just give it time." C) "I can help you do
this better." D) "You do recognize there is a problem, don't you?"
Correct Answer: D) "You do recognize there is a problem, don't you?"
Question: What is an important goal of counseling? To help the individual A) get along better with
co-workers. B) understand clearly what the problem is and how to overcome it. C) recognize that a problem
exists and identify ways to address the problem. D) identify ways in which the problem may be addressed.
Correct Answer: C) recognize that a problem exists and identify ways to address the problem.
Question: What are two major problems that result when principles of supportive communication are not
followed while coaching or counseling subordinates? A) The person shows anger, aggression,
competitiveness, and avoidance, and the person dislikes the one sending the message. B) The person feels
put down, ineffectual, or insignificant, and the person is not trustworthy. C) The person feels put down,
ineffectual, or insignificant, and the person shows anger, aggression, competitiveness, and avoidance. D)
The person is not trustworthy, and the person dislikes the one sending the message.
Correct Answer: C) The person feels put down, ineffectual, or insignificant, and the person shows anger,
aggression, competitiveness, and avoidance.
Question: You have noticed since your discussion with Mary about her performance in the team that she
seems withdrawn and not very motivated. What should you suspect about your communication? A) It was
very supportive. B) It caused some defensiveness in Mary. C) It caused some disconfirmation in Mary. D) It
