GENESYS CLOUD QUALITY MANAGEMENT TEST
BANK ALL QUESTIONS AND ANSWERS SURE A+
✔✔A topic cannot be used in more than one evaluation assistance condition.
True or False? - ✔✔True
✔✔When you delete a topic, the condition that includes the deleted topic is no longer
valid.
True or False? - ✔✔True
✔✔You cannot assign a form to quality evaluators until you publish the form. The
Publish Form button is not available until you click Save.
True or False? - ✔✔True
✔✔To move a question group, all of its answers must be complete.
True or False? - ✔✔True
✔✔A ____ question requires the respondent to select one of only two possible answers.
a. range
b. critical
c. fatal - ✔✔b. critical
✔✔A ____ question prompts the respondent to select a single numeric answer, for
example, to rank agent performance from 1 to 5.
a. range
b. critical
c. fatal - ✔✔a. range
, ✔✔You can edit any saved evaluation form, but you cannot edit a published evaluation
form.
True or False? - ✔✔True
✔✔If you edit an evaluation with Scaled Scoring off enabled and you turn it back on,
previous weight values are restored. If no previous weight values exist, all weights are
set to ___.
A-0
B - N/A
C - 1 - ✔✔C - 1
✔✔You cannot copy unpublished evaluation forms.
True or False? - ✔✔False
✔✔The newly created copy of evaluation form is in unpublished state. You have to
publish it manually.
True or False? - ✔✔True
✔✔In Quality Management, the ____ question is an evaluation form question type,
which, if scored "No," results in an evaluation form score of zero.
a. range
b. critical
c. fatal - ✔✔c. fatal
✔✔When a question is marked ___ , Genesys Cloud will ignore it when calculating total
and possible points for a group.
A-0
B - N/A
C - 1 - ✔✔B - N/A
✔✔____ specify which interaction recordings to retain or delete. You can also use these
to automate some repetitive Quality Management tasks, such as creating evaluations or
starting a calibration.
A. Policies
B. Rules
C. Conditions - ✔✔A. Policies
BANK ALL QUESTIONS AND ANSWERS SURE A+
✔✔A topic cannot be used in more than one evaluation assistance condition.
True or False? - ✔✔True
✔✔When you delete a topic, the condition that includes the deleted topic is no longer
valid.
True or False? - ✔✔True
✔✔You cannot assign a form to quality evaluators until you publish the form. The
Publish Form button is not available until you click Save.
True or False? - ✔✔True
✔✔To move a question group, all of its answers must be complete.
True or False? - ✔✔True
✔✔A ____ question requires the respondent to select one of only two possible answers.
a. range
b. critical
c. fatal - ✔✔b. critical
✔✔A ____ question prompts the respondent to select a single numeric answer, for
example, to rank agent performance from 1 to 5.
a. range
b. critical
c. fatal - ✔✔a. range
, ✔✔You can edit any saved evaluation form, but you cannot edit a published evaluation
form.
True or False? - ✔✔True
✔✔If you edit an evaluation with Scaled Scoring off enabled and you turn it back on,
previous weight values are restored. If no previous weight values exist, all weights are
set to ___.
A-0
B - N/A
C - 1 - ✔✔C - 1
✔✔You cannot copy unpublished evaluation forms.
True or False? - ✔✔False
✔✔The newly created copy of evaluation form is in unpublished state. You have to
publish it manually.
True or False? - ✔✔True
✔✔In Quality Management, the ____ question is an evaluation form question type,
which, if scored "No," results in an evaluation form score of zero.
a. range
b. critical
c. fatal - ✔✔c. fatal
✔✔When a question is marked ___ , Genesys Cloud will ignore it when calculating total
and possible points for a group.
A-0
B - N/A
C - 1 - ✔✔B - N/A
✔✔____ specify which interaction recordings to retain or delete. You can also use these
to automate some repetitive Quality Management tasks, such as creating evaluations or
starting a calibration.
A. Policies
B. Rules
C. Conditions - ✔✔A. Policies
