WGU C715 ORGANIZATIONAL BEHAVIOR
FINAL EXAM QUESTIONS AND VERIRIFED
ANSWERS
Question 1
What are primary factors that differentiate virtual teams from face-to-face teams?
Choose 1 answer
Reduce paraverbal cues and create more frequent social context
Reduce telecommunications costs and increase paraverbal cues
Improve employee satisfaction and create more frequent social context
Overcome time and space constraints and create limited social context
Correct Answer
Overcome time and space constraints and create limited social context
Question 2
The tendency to selectively interpret what one sees on the basis of one's interests,
background, experience, and attitudes.
Correct Answer
selective perception
Page 1 of 72
,Question 3
4) Most people assume that a police officer should behave in a lawful manner, refrain
from demonstrating favoritism to any particular group, and do their best to uphold
the law. Which of the following terms best represents these beliefs?
A) similarity
B) role expectation
C) diversity
D) dispersion of responsibility
E) uncertainty reduction
Correct Answer
B) role expectation
Question 4
Evaluation of a person's characteristics that is affected by comparisons with other
people recently encountered who rank higher or lower on the same characteristics.
Correct Answer
contrast effect
Question 5
A system in which decisions are made to provide the greatest good for the greatest
number.
Correct Answer
utilitarianism
Question 6
Which of the following is an example of externally caused behavior?
A) An employee is late to work because of a punctured tire.
B) An employee postpones a meeting because he overslept.
C) An employee was fired because he violated a company policy.
D) An employee was promoted when he achieved more than the assigned objectives.
E) An employee closed a sale with an important corporate client because of his
excellent negotiation skills.
Correct Answer
A) An employee is late to work because of a punctured tire.
Page 2 of 72
,Question 7
Which option defines organizational culture?
Choose 1 answer
A diverse cultural subset working together to strengthen impact
A shared system of meanings that is unique to the organization
An organizational segmentation according to cultural background
A human resources department program for recognizing diversity
Correct Answer
A shared system of meanings that is unique to the organization
Question 8
24. A(n) ________ is any consequence, immediately following a response, that increases
the probability that the behavior will be repeated.
A) conclusion
B) reinforcer
C) goal
D) objective
E) referent
Answer_____
Correct Answer
B) reinforcer
Question 9
In which circumstances would the use of 360-degree performance evaluations apply?
Choose 1 answer
When only internal customer feedback is helpful
When only external customer feedback is helpful
When both internal and external customer feedback is helpful
When feedback from supervisors is helpful but customer feedback is not helpful
Correct Answer
When both internal and external customer feedback is helpful
Page 3 of 72
, Question 10
A process of making decisions by constructing simplified models that extract the
essential features from problems without capturing all their complexity is known as
A) bounded rationality
B) active selection
C) incremental decision making
D) optimal decision making
E) intuitive decision making
Correct Answer
A) bounded rationality
Question 11
A theory that states achievement, power, and affiliation are three important needs
that help explain motivation.
Correct Answer
McClelland's theory of needs
Question 12
2) The second stage of the five-stage group development model is characterized by
________.
A) uncertainty about the purpose, structure, and leadership of the group
B) pride in the accomplishments of the group
C) strong feelings of group identity among members of the group
D) cohesiveness and close relationships among members of the group
E) intragroup conflict within the group
Correct Answer
E) intragroup conflict within the group
Page 4 of 72
FINAL EXAM QUESTIONS AND VERIRIFED
ANSWERS
Question 1
What are primary factors that differentiate virtual teams from face-to-face teams?
Choose 1 answer
Reduce paraverbal cues and create more frequent social context
Reduce telecommunications costs and increase paraverbal cues
Improve employee satisfaction and create more frequent social context
Overcome time and space constraints and create limited social context
Correct Answer
Overcome time and space constraints and create limited social context
Question 2
The tendency to selectively interpret what one sees on the basis of one's interests,
background, experience, and attitudes.
Correct Answer
selective perception
Page 1 of 72
,Question 3
4) Most people assume that a police officer should behave in a lawful manner, refrain
from demonstrating favoritism to any particular group, and do their best to uphold
the law. Which of the following terms best represents these beliefs?
A) similarity
B) role expectation
C) diversity
D) dispersion of responsibility
E) uncertainty reduction
Correct Answer
B) role expectation
Question 4
Evaluation of a person's characteristics that is affected by comparisons with other
people recently encountered who rank higher or lower on the same characteristics.
Correct Answer
contrast effect
Question 5
A system in which decisions are made to provide the greatest good for the greatest
number.
Correct Answer
utilitarianism
Question 6
Which of the following is an example of externally caused behavior?
A) An employee is late to work because of a punctured tire.
B) An employee postpones a meeting because he overslept.
C) An employee was fired because he violated a company policy.
D) An employee was promoted when he achieved more than the assigned objectives.
E) An employee closed a sale with an important corporate client because of his
excellent negotiation skills.
Correct Answer
A) An employee is late to work because of a punctured tire.
Page 2 of 72
,Question 7
Which option defines organizational culture?
Choose 1 answer
A diverse cultural subset working together to strengthen impact
A shared system of meanings that is unique to the organization
An organizational segmentation according to cultural background
A human resources department program for recognizing diversity
Correct Answer
A shared system of meanings that is unique to the organization
Question 8
24. A(n) ________ is any consequence, immediately following a response, that increases
the probability that the behavior will be repeated.
A) conclusion
B) reinforcer
C) goal
D) objective
E) referent
Answer_____
Correct Answer
B) reinforcer
Question 9
In which circumstances would the use of 360-degree performance evaluations apply?
Choose 1 answer
When only internal customer feedback is helpful
When only external customer feedback is helpful
When both internal and external customer feedback is helpful
When feedback from supervisors is helpful but customer feedback is not helpful
Correct Answer
When both internal and external customer feedback is helpful
Page 3 of 72
, Question 10
A process of making decisions by constructing simplified models that extract the
essential features from problems without capturing all their complexity is known as
A) bounded rationality
B) active selection
C) incremental decision making
D) optimal decision making
E) intuitive decision making
Correct Answer
A) bounded rationality
Question 11
A theory that states achievement, power, and affiliation are three important needs
that help explain motivation.
Correct Answer
McClelland's theory of needs
Question 12
2) The second stage of the five-stage group development model is characterized by
________.
A) uncertainty about the purpose, structure, and leadership of the group
B) pride in the accomplishments of the group
C) strong feelings of group identity among members of the group
D) cohesiveness and close relationships among members of the group
E) intragroup conflict within the group
Correct Answer
E) intragroup conflict within the group
Page 4 of 72
