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1. What is the primary responsibility of a funeral director during the
arrangement conference?
A. Selling monuments only
B. Diagnosing the cause of death
C. Explaining options and helping the family make informed decisions
D. Performing the autopsy
Answer: C
Explanation: A funeral director guides the family through available services, legal
requirements, merchandise, and disposition choices while respecting their wishes.
2. Which document legally authorizes final disposition of human remains?
A. Marriage certificate
B. Burial-transit permit
C. Driver's license
D. Tax receipt
,Answer: B
Explanation: A burial-transit or disposition permit authorizes transportation and
final disposition according to state law.
3. The Federal Trade Commission Funeral Rule requires funeral homes to:
A. Offer only package pricing
B. Provide a General Price List to consumers at the beginning of discussions
C. Sell caskets with every service
D. Require embalming in every case
Answer: B
Explanation: The FTC Funeral Rule requires consumers to receive the GPL when
discussing funeral arrangements.
4. A funeral director's ethical responsibility includes:
A. Pressuring families into expensive purchases
B. Respecting confidentiality and treating families fairly
C. Ignoring written authorizations
D. Disclosing private information without permission
Answer: B
Explanation: Ethical practice requires honesty, confidentiality, professionalism, and
respect.
5. Which type of death generally requires notification of the medical examiner
or coroner?
A. Expected hospice death
B. Natural death attended by a physician
C. Sudden unexplained death
D. Death after prolonged illness under medical care
Answer: C
, Explanation: Unexpected or suspicious deaths usually fall under the jurisdiction of
the medical examiner or coroner.
6. What is the main purpose of a General Price List?
A. Advertise cemetery property
B. Provide required pricing disclosures to consumers
C. Record funeral expenses for taxes
D. Register funeral directors
Answer: B
Explanation: The GPL ensures consumers receive accurate pricing information
before making decisions.
7. Which communication skill is most valuable when meeting a grieving
family?
A. Interrupting frequently
B. Active listening
C. Speaking rapidly
D. Avoiding eye contact
Answer: B
Explanation: Active listening helps families feel understood and supported.
8. A funeral director should verify identity before disposition by:
A. Guessing based on appearance
B. Using established identification procedures
C. Asking visitors only
D. Checking clothing labels
Answer: B
Explanation: Positive identification protects the deceased, family, and funeral
establishment.
9. Which of the following best defines cremation?