FIVE GUYS MANAGER REVIEW EXAMS
QUESTIONS AND ANSWERS SURE A+
✔✔What do you do if the fryers won't turn on? - ✔✔Check power cord
Gas hose properly connected
Drain valve fully closed
✔✔Freeze date is __ days after pack by date - ✔✔21
✔✔How long do you have for corrective action on a Steritech audit? - ✔✔Midnight the
second day
✔✔Why do we break down the sales by shift? - ✔✔To give tangible goals and it allows
accurate prep
✔✔What is the purpose of the secret shopper program? - ✔✔Create a culture with self-
ownership & get customer's perspective
✔✔What should be used to determine our prep levels for the next day? - ✔✔Prep
forecast worksheet
✔✔White buckets are used for ___? - ✔✔Potatoes, sugar, and salt only
✔✔When and where did the first five guys open? - ✔✔1986, Arlington VA
✔✔When handling an incorrect order, make sure to ____ - ✔✔Politely figure out issue
Never take order behind counter
Make new burger on fly
Offer any missing items
✔✔Who are the five guys? - ✔✔Jim, Matt, Chad, Ben, and Tyler
, ✔✔What is the first thing a manager should do after walking in? - ✔✔Make certain "End
of Day) has been completed
✔✔What should the red safety binder contain? - ✔✔Health inspection, Steritech audit,
and pest control report
✔✔How many ways can you cook a Five Guys burger? - ✔✔250,000
✔✔A hood that is not properly balanced can result in _____? - ✔✔Slippery floor
Grease build up
Smoke build up
Hard to open doors
Doors open on their own
✔✔Shelf life of grilled mushrooms? What should be done w mushrooms at end of shift?
- ✔✔One shift, new pan and new mushrooms
✔✔What does the standard veggie contain? - ✔✔Grilled onions, grilled mushrooms,
grilled green peppers, lettuce, and tomato
✔✔Should you change gloves after handling hot dogs? - ✔✔Yes (they're fully cooked,
but we want customer perspective to be positive)
✔✔How much fries go in each topper? - ✔✔1/2 topper (little)
Full topper (reg)
Heaping topper (large)
✔✔How should lettuce be cut/shredded?
Why not use a knife? - ✔✔By hand, 1-2 inches. It shortens the shelf life.
✔✔What is pack date? - ✔✔When the meat was ground
✔✔What is the recieving temp of meat? - ✔✔28-41
✔✔Cold food must be stored at ___ - ✔✔33-41
✔✔What are black potatoes? - ✔✔They have been out of water for too long.
✔✔Describe our fries - ✔✔Firm outside, mashed potato interior
✔✔How many neon "open" signs should every store have? - ✔✔2
✔✔What ring should the phone be answered by? - ✔✔The second ring
QUESTIONS AND ANSWERS SURE A+
✔✔What do you do if the fryers won't turn on? - ✔✔Check power cord
Gas hose properly connected
Drain valve fully closed
✔✔Freeze date is __ days after pack by date - ✔✔21
✔✔How long do you have for corrective action on a Steritech audit? - ✔✔Midnight the
second day
✔✔Why do we break down the sales by shift? - ✔✔To give tangible goals and it allows
accurate prep
✔✔What is the purpose of the secret shopper program? - ✔✔Create a culture with self-
ownership & get customer's perspective
✔✔What should be used to determine our prep levels for the next day? - ✔✔Prep
forecast worksheet
✔✔White buckets are used for ___? - ✔✔Potatoes, sugar, and salt only
✔✔When and where did the first five guys open? - ✔✔1986, Arlington VA
✔✔When handling an incorrect order, make sure to ____ - ✔✔Politely figure out issue
Never take order behind counter
Make new burger on fly
Offer any missing items
✔✔Who are the five guys? - ✔✔Jim, Matt, Chad, Ben, and Tyler
, ✔✔What is the first thing a manager should do after walking in? - ✔✔Make certain "End
of Day) has been completed
✔✔What should the red safety binder contain? - ✔✔Health inspection, Steritech audit,
and pest control report
✔✔How many ways can you cook a Five Guys burger? - ✔✔250,000
✔✔A hood that is not properly balanced can result in _____? - ✔✔Slippery floor
Grease build up
Smoke build up
Hard to open doors
Doors open on their own
✔✔Shelf life of grilled mushrooms? What should be done w mushrooms at end of shift?
- ✔✔One shift, new pan and new mushrooms
✔✔What does the standard veggie contain? - ✔✔Grilled onions, grilled mushrooms,
grilled green peppers, lettuce, and tomato
✔✔Should you change gloves after handling hot dogs? - ✔✔Yes (they're fully cooked,
but we want customer perspective to be positive)
✔✔How much fries go in each topper? - ✔✔1/2 topper (little)
Full topper (reg)
Heaping topper (large)
✔✔How should lettuce be cut/shredded?
Why not use a knife? - ✔✔By hand, 1-2 inches. It shortens the shelf life.
✔✔What is pack date? - ✔✔When the meat was ground
✔✔What is the recieving temp of meat? - ✔✔28-41
✔✔Cold food must be stored at ___ - ✔✔33-41
✔✔What are black potatoes? - ✔✔They have been out of water for too long.
✔✔Describe our fries - ✔✔Firm outside, mashed potato interior
✔✔How many neon "open" signs should every store have? - ✔✔2
✔✔What ring should the phone be answered by? - ✔✔The second ring
