SCM 502 COMPREHENSIVE CORRECT QUESTIONS
AND ANSWERS SET A+
✔✔Yield Rate - ✔✔the percentage of units successfully produced as a percentage of
inputs
✔✔5 process types? - ✔✔1. Job Shop- customized (ex. Beauty shop)
2. Batch - moderate levels of volume and variety (ex. local bakery)
3. Repetitive - similar products (ex. automobiles)
4. Continuous - same flow sequence )ex. gasoline)
5. Project - one of a kind (ex. software installations)
✔✔What is cellular manufacturing? - ✔✔The production of products with similar process
characteristics on small assembly lines called cells.
✔✔mass customization - ✔✔a strategy that uses technology to deliver customized
services on a mass basis
✔✔What is ETP, MTO, MTS and ATO? - ✔✔1. ETO- engineer to order
2. MTO- Make to order
3. MTS- make to stock
4. ATO- assemble to order
✔✔List an example of professional services in the process matrix? - ✔✔lawyers,
doctors, consultants, and accountants
✔✔List an example of service factory in the process matrix? - ✔✔trucking companies,
airlines, and hotels
, ✔✔Examples of service shops? - ✔✔automobile repair shops and hospitals
✔✔Examples of Mass Services? - ✔✔banks, gas stations, and retail outlets
✔✔Examples of front-office processes and back-office processes? - ✔✔Front - greeter
and servers
Back- kitchen
✔✔What is line balancing? - ✔✔assigns individual tasks to workstations for a desired
output rate to meet customer demand
✔✔What is Takt time - ✔✔maximum allowable cycle time at each workstations, based
on customer demand
✔✔Takt Time Formula - ✔✔total work time available/units required
✔✔Internet of Things (IoT) - ✔✔The technology that allows data collected from sensors
in all types of machines to be sent over the Internet to repositories where it can be
stored and analyzed
✔✔Which of the following is NOT considered in the service process matrix?
- Volume
-Customization
-Labor Intensity
-Customer interaction - ✔✔Volume
The degree of customization/customer interaction and labor/capital
intensity form the axes of the service process matrix as shown in
Figure 5-2.
✔✔Which kind of layout would be most appropriate for manufacturing large
ships?
-Fixed Position Layout
-Product Layout
-Functional Layout - ✔✔Fixed-Position Layout
✔✔What is TQM (total quality management)? - ✔✔an integrated business management
strategy aimed at embedding awareness of quality in all organizational processes.
✔✔4 Cost of Quality Categories - ✔✔1. Prevention Costs
2. Appraisal Costs
AND ANSWERS SET A+
✔✔Yield Rate - ✔✔the percentage of units successfully produced as a percentage of
inputs
✔✔5 process types? - ✔✔1. Job Shop- customized (ex. Beauty shop)
2. Batch - moderate levels of volume and variety (ex. local bakery)
3. Repetitive - similar products (ex. automobiles)
4. Continuous - same flow sequence )ex. gasoline)
5. Project - one of a kind (ex. software installations)
✔✔What is cellular manufacturing? - ✔✔The production of products with similar process
characteristics on small assembly lines called cells.
✔✔mass customization - ✔✔a strategy that uses technology to deliver customized
services on a mass basis
✔✔What is ETP, MTO, MTS and ATO? - ✔✔1. ETO- engineer to order
2. MTO- Make to order
3. MTS- make to stock
4. ATO- assemble to order
✔✔List an example of professional services in the process matrix? - ✔✔lawyers,
doctors, consultants, and accountants
✔✔List an example of service factory in the process matrix? - ✔✔trucking companies,
airlines, and hotels
, ✔✔Examples of service shops? - ✔✔automobile repair shops and hospitals
✔✔Examples of Mass Services? - ✔✔banks, gas stations, and retail outlets
✔✔Examples of front-office processes and back-office processes? - ✔✔Front - greeter
and servers
Back- kitchen
✔✔What is line balancing? - ✔✔assigns individual tasks to workstations for a desired
output rate to meet customer demand
✔✔What is Takt time - ✔✔maximum allowable cycle time at each workstations, based
on customer demand
✔✔Takt Time Formula - ✔✔total work time available/units required
✔✔Internet of Things (IoT) - ✔✔The technology that allows data collected from sensors
in all types of machines to be sent over the Internet to repositories where it can be
stored and analyzed
✔✔Which of the following is NOT considered in the service process matrix?
- Volume
-Customization
-Labor Intensity
-Customer interaction - ✔✔Volume
The degree of customization/customer interaction and labor/capital
intensity form the axes of the service process matrix as shown in
Figure 5-2.
✔✔Which kind of layout would be most appropriate for manufacturing large
ships?
-Fixed Position Layout
-Product Layout
-Functional Layout - ✔✔Fixed-Position Layout
✔✔What is TQM (total quality management)? - ✔✔an integrated business management
strategy aimed at embedding awareness of quality in all organizational processes.
✔✔4 Cost of Quality Categories - ✔✔1. Prevention Costs
2. Appraisal Costs
