USPS EXAM 421 POSTAL WINDOW EXAM
QUESTIONS AND VERIFIED ANSWERS /
A+ GRADE
1. ssda
ANS: performs many of the same duties of an SSA; however, they also
support the back office distribution functions
2. lobby assistant
ANS: helps customers identify mailing needs, ensures customers complete
required forms before they reach the window, and answers customer questions
LSSA
ANS: maintains a comprehensive working knowledge of regulations ruling policy
and procedures relating to all phases of retail services. provides technical guidance
to retail employees assigned to the unit, informing them of changes ir clarifications
in policies, procedures, operations, or regulations.
3. postmaster/ Manager
1/
6
,ANS: business leaders and community anchors that make local contacts the postal
service needs to increase its share of the shipping market
SSA
ANS: your teammates. you support each other by ensuring the correct processes
are followed and customers needs are met.
supervisors
ANS: responsible for ensuring that employees are properly trained and well
informed.
4. Types of communication
ANS: verbal and nonverbal7ooo ou i9
5. SOLAR
ANS: pertains to actively attending
S- squarely face the person
O- open your posture
L- lean towards the
sender E- eye contact
R- relax while attending
2/
6
, 9. 6 retail moments that matter
ANS: 1. deliver your first impression
2. act with courtesy and urgency
3. keeping it clean
4. delivering the pride inside 5 transition from back to front
5. solutions are your specialty
10. G.I.S.T.
ANS: G. greet
I. Inquire
S. suggest
T. thank
11. HAZMAT question
ANS: does this item contain anything liquid, fragile, perishable or potentially
hazardous such as lithium batteries or perfume
12. custody
3/
6
QUESTIONS AND VERIFIED ANSWERS /
A+ GRADE
1. ssda
ANS: performs many of the same duties of an SSA; however, they also
support the back office distribution functions
2. lobby assistant
ANS: helps customers identify mailing needs, ensures customers complete
required forms before they reach the window, and answers customer questions
LSSA
ANS: maintains a comprehensive working knowledge of regulations ruling policy
and procedures relating to all phases of retail services. provides technical guidance
to retail employees assigned to the unit, informing them of changes ir clarifications
in policies, procedures, operations, or regulations.
3. postmaster/ Manager
1/
6
,ANS: business leaders and community anchors that make local contacts the postal
service needs to increase its share of the shipping market
SSA
ANS: your teammates. you support each other by ensuring the correct processes
are followed and customers needs are met.
supervisors
ANS: responsible for ensuring that employees are properly trained and well
informed.
4. Types of communication
ANS: verbal and nonverbal7ooo ou i9
5. SOLAR
ANS: pertains to actively attending
S- squarely face the person
O- open your posture
L- lean towards the
sender E- eye contact
R- relax while attending
2/
6
, 9. 6 retail moments that matter
ANS: 1. deliver your first impression
2. act with courtesy and urgency
3. keeping it clean
4. delivering the pride inside 5 transition from back to front
5. solutions are your specialty
10. G.I.S.T.
ANS: G. greet
I. Inquire
S. suggest
T. thank
11. HAZMAT question
ANS: does this item contain anything liquid, fragile, perishable or potentially
hazardous such as lithium batteries or perfume
12. custody
3/
6
