BUS 301 EXAM 3 REVIEW (COMMUNICATION) |
QUESTIONS WITH VERIFIED ANSWERS
In 2-3 sentences, describe the communication model (process). List the three (3)
important principles we can learn and should always remember from this model. -
Answers - The communication process is a model of how communication is given and
received from person to person. The process starts with a source, and is the encoded
through a channel, and then decoded by the receiver. Throughout this process there is
"noise" which can be physical noise like a cell phone ringing, or emotional noise like a
different thought that acts as a distraction.
What is the general relationship between the length of time communicating with
someone and how that effects the effectiveness or ease of communication? - Answers -
The more time people spent communicating between people the easier it becomes.
List the three parts or components of communication and their relative importance (%s).
- Answers - 1. Verbal- What is said (10%)
2. Vocal- How it's said (30%)
3. Nonverbal- body language (50-60%)
How important is listening in communication? In general, how good are most people at
listening compared with sending messages? - Answers - Listening is very important,
listening allows us to demonstrate that we are paying attention to thoughts, feelings,
and behaviors.
What is the problem with assuming? What are the three things you should do about it
instead? (hint: It is one word, and all three are the same) - Answers - -When we assume
we are 80% right
-Clarify clarify clarify
List three characteristics of managers' communication. - Answers - -Managers spend
70-80% of their time in communication
-Short and one way
Define "Filtering" in communication (as both a sender and as a receiver). Indicate a
reason or situation of why it would be both good and bad as a sender, and also why it
would be good and bad as a receiver. - Answers - -Filtering is not allowing everything to
come through. As a sender it is good by not yelling, swearing, etc. if you are mad. It can
be bad as a sender because you may not be sending enough information.
-As a receiver, it can be good by just focusing on the message being said and not the
extra. A bad thing as a receiver could be not paying attention to the message.
QUESTIONS WITH VERIFIED ANSWERS
In 2-3 sentences, describe the communication model (process). List the three (3)
important principles we can learn and should always remember from this model. -
Answers - The communication process is a model of how communication is given and
received from person to person. The process starts with a source, and is the encoded
through a channel, and then decoded by the receiver. Throughout this process there is
"noise" which can be physical noise like a cell phone ringing, or emotional noise like a
different thought that acts as a distraction.
What is the general relationship between the length of time communicating with
someone and how that effects the effectiveness or ease of communication? - Answers -
The more time people spent communicating between people the easier it becomes.
List the three parts or components of communication and their relative importance (%s).
- Answers - 1. Verbal- What is said (10%)
2. Vocal- How it's said (30%)
3. Nonverbal- body language (50-60%)
How important is listening in communication? In general, how good are most people at
listening compared with sending messages? - Answers - Listening is very important,
listening allows us to demonstrate that we are paying attention to thoughts, feelings,
and behaviors.
What is the problem with assuming? What are the three things you should do about it
instead? (hint: It is one word, and all three are the same) - Answers - -When we assume
we are 80% right
-Clarify clarify clarify
List three characteristics of managers' communication. - Answers - -Managers spend
70-80% of their time in communication
-Short and one way
Define "Filtering" in communication (as both a sender and as a receiver). Indicate a
reason or situation of why it would be both good and bad as a sender, and also why it
would be good and bad as a receiver. - Answers - -Filtering is not allowing everything to
come through. As a sender it is good by not yelling, swearing, etc. if you are mad. It can
be bad as a sender because you may not be sending enough information.
-As a receiver, it can be good by just focusing on the message being said and not the
extra. A bad thing as a receiver could be not paying attention to the message.
