7/6/26, 1:01 Smart Serve
PM
Smart Serve Ontario 2025-2026 Complete Exam
Questions and Answers | 414+ Q&A Test Bank with
Verified Solutions | Smart Serve Certification Study
Guide Ontario.
Select all that apply. What are effective ways to monitor a customer's alcohol consumption?
a. Use different glasses for alcoholic and non-alcoholic drinks.
b. Ask others in the customer's party.
c. Check the customer's bill.
d. Keep track of the number of drinks
A,C,D
Nick is a bouncer at a club. There are 190 guests and 10 employees. How many more guest
can he let in?
a. 10
b. It depends on the establishment's maximum capacity as listed on the License.
c. 60
d. Nick can let in as many customers as he wants.
B
Select all that apply.
What strategies can you use to prevent over-service?
a. Serve one drink at a time.
b. Wait for the customer to reorder.
c. Pass the table less frequently.
d. Offer food, and water
A,B,C,D
Select all that apply.
To be acceptable, ID must meet with criteria?
a. Be issued by the government.
b. Include a photo.
c. Include the person's date of birth.
d. Include the address
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PM
A,B,C
After stop service time, all alcohol must be cleared from tables within:
a. 15 minutes
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,7/6/26, 1:01 Smart Serve
PM
b. 30 minutes
c. 45 minutes
d. 60 minutes
C
Which of the following is true about people with a high tolerance for alcohol?
a. They have lower BAC levels no matter how much they drink.
b. They show fewer signs of intoxication at high BAC levels.
c. Their BAC rises more slowly compared to other people.
d. Their bodies eliminate alcohol more quickly.
B
It is a violation of the LLA to serve alcohol to which of the following people?
a. A customer who has arrive with an underage friend.
b. A customer who has a high BAC and is rated Red under the Traffic Light System.
c. A customer who has been ordering only drinks and no food.
d. A customer who has had 1 drink before arriving at your establishment.
B
Kathy weighs 150lbs and has consumed 3 Standard Drinks in 2 hours. Her BAC would be:
a. .01
b. .03
c. .06
d. .12
C
Select all that apply.
Which of the following are not allowed under the LLA?
a. Offering free food.
b. Requiring that a minimum number of drinks be purchased.
c. Offer free soft drinks.
d. Watering down drink without approval.
B,D
A group of friends have been drinking for 3 hours. One of the customers orders a round of shots
for the
table. What should you do?
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, 7/6/26, 1:01 Smart Serve
PM
a. Tell the customer she cannot place the order.
b. Assess each customer using the Traffic Light System. Politely ask if each person
would like the
drink.
c. Fill the order.
d. Ask the customer to leave.
B
Select all that apply.
Which of the following is true about Sandy's Law?
a. Only restaurants need to display a warning sign about the dangers of Fetal
Alcohol Spectrum Disorder.
b. You cannot serve alcohol to anyone unless Sandy's Law poster is displayed.
c. All licensed establishments and retail stores must display a sign warning of FASD.
d. You cannot serve alcohol to pregnant woman.
B,C
Ajay is play trivia with friends. In 3 hours, he has had 4 drinks. On his way to the washroom,
he stops to
engage in a loud conversation with stranger. Which sign of intoxication is he exhibiting?
a. Loss of self-control and inhibitions.
b. Loss of coordination and balance.
c. Loss of memory.
d. Loss of eye-hand coordination.
A
Select all that apply.
For which of the following situations should write an incident report?
a. A fight happened
b. Customers complained about a loud party.
c. A customer slipped and injured themselves.
d. Transportation was arranged for an intoxicated customer
A,C,D
Select all that apply.
A customer brought a bottle of wine to have with dinner at a BYOW restaurant, but only
drank half. Under what
conditions can the customer remove the remaining wine from the premise?
4/79
PM
Smart Serve Ontario 2025-2026 Complete Exam
Questions and Answers | 414+ Q&A Test Bank with
Verified Solutions | Smart Serve Certification Study
Guide Ontario.
Select all that apply. What are effective ways to monitor a customer's alcohol consumption?
a. Use different glasses for alcoholic and non-alcoholic drinks.
b. Ask others in the customer's party.
c. Check the customer's bill.
d. Keep track of the number of drinks
A,C,D
Nick is a bouncer at a club. There are 190 guests and 10 employees. How many more guest
can he let in?
a. 10
b. It depends on the establishment's maximum capacity as listed on the License.
c. 60
d. Nick can let in as many customers as he wants.
B
Select all that apply.
What strategies can you use to prevent over-service?
a. Serve one drink at a time.
b. Wait for the customer to reorder.
c. Pass the table less frequently.
d. Offer food, and water
A,B,C,D
Select all that apply.
To be acceptable, ID must meet with criteria?
a. Be issued by the government.
b. Include a photo.
c. Include the person's date of birth.
d. Include the address
1/79
,7/6/26, 1:01 Smart Serve
PM
A,B,C
After stop service time, all alcohol must be cleared from tables within:
a. 15 minutes
2/79
,7/6/26, 1:01 Smart Serve
PM
b. 30 minutes
c. 45 minutes
d. 60 minutes
C
Which of the following is true about people with a high tolerance for alcohol?
a. They have lower BAC levels no matter how much they drink.
b. They show fewer signs of intoxication at high BAC levels.
c. Their BAC rises more slowly compared to other people.
d. Their bodies eliminate alcohol more quickly.
B
It is a violation of the LLA to serve alcohol to which of the following people?
a. A customer who has arrive with an underage friend.
b. A customer who has a high BAC and is rated Red under the Traffic Light System.
c. A customer who has been ordering only drinks and no food.
d. A customer who has had 1 drink before arriving at your establishment.
B
Kathy weighs 150lbs and has consumed 3 Standard Drinks in 2 hours. Her BAC would be:
a. .01
b. .03
c. .06
d. .12
C
Select all that apply.
Which of the following are not allowed under the LLA?
a. Offering free food.
b. Requiring that a minimum number of drinks be purchased.
c. Offer free soft drinks.
d. Watering down drink without approval.
B,D
A group of friends have been drinking for 3 hours. One of the customers orders a round of shots
for the
table. What should you do?
3/79
, 7/6/26, 1:01 Smart Serve
PM
a. Tell the customer she cannot place the order.
b. Assess each customer using the Traffic Light System. Politely ask if each person
would like the
drink.
c. Fill the order.
d. Ask the customer to leave.
B
Select all that apply.
Which of the following is true about Sandy's Law?
a. Only restaurants need to display a warning sign about the dangers of Fetal
Alcohol Spectrum Disorder.
b. You cannot serve alcohol to anyone unless Sandy's Law poster is displayed.
c. All licensed establishments and retail stores must display a sign warning of FASD.
d. You cannot serve alcohol to pregnant woman.
B,C
Ajay is play trivia with friends. In 3 hours, he has had 4 drinks. On his way to the washroom,
he stops to
engage in a loud conversation with stranger. Which sign of intoxication is he exhibiting?
a. Loss of self-control and inhibitions.
b. Loss of coordination and balance.
c. Loss of memory.
d. Loss of eye-hand coordination.
A
Select all that apply.
For which of the following situations should write an incident report?
a. A fight happened
b. Customers complained about a loud party.
c. A customer slipped and injured themselves.
d. Transportation was arranged for an intoxicated customer
A,C,D
Select all that apply.
A customer brought a bottle of wine to have with dinner at a BYOW restaurant, but only
drank half. Under what
conditions can the customer remove the remaining wine from the premise?
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