USPS Window Academy Exam Study Guide
Questions Verified A+
Communication - Answer is the art of using words effectively to impart information or ideas.
S. O. L. E. R. - Answer stands for Squarely face the person. Open your posture. Lean toward the sender.
Eye contact maintained. Relax while attending.
Need - Answer is a desire to improve or accomplish something.
G. I. S. T. - Answer stands for Greet. Inquire. Suggest. Thank
Mailability - Answer refers to a mailpiece conforming to minimum and maximum size standards.
Minimum dimensions for mailpieces are - Answer three and a half inches in height, by five inches in
length, and point zero zero seven (.007) inches thick
The five processing categories for mailpieces are - Answer Letters. Flats. Machinable Parcels. Irregular
Parcels, and Outside Parcels.
How much indemnity or insurance coverage for lost or damaged items? - Answer Up to five thousand
dollars ($5000)
Registered mail insures up to - Answer twenty-five thousand dollars ($25000) based on the value of the
item
Every Day Direct Mail or E. D. D. M. - Answer allows customers to mail up to five thousand (5000) flat-
sized mailpieces within an area serviced by a single post office.
Oversized Pricing - Answer applies to Standard Post pieces that measure between one-hundred eight
(108) inches and one-hundred and thirty (130) inches in combined length and girth.
, Balloon Pricing - Answer applies to Priority mail and Standard post packages shipped to Zones one
through four (1-4), weigh less than 20 pounds and measure between eighty-four (84) and one-hundred
eight (108) inches in combined length and girth.
Dimensional weight or Dim Weight pricing - Answer applies to Priority mail packages shipped to Zones
five through eight and exceed the dimensions of twelve by twelve by twelve or seventeen twenty-eight
cubic inches. Divide by one-hundred ninety-four (194). Irregular-shaped parcels must be be multiplied
by point seven eight five (.785), then divided by one-hundred ninety-four (194).
Mailing Services - Answer are services in which the postal service has no competition. These include
First-Class mail, Periodicals, and Standard Mail, and Package services such as Bound printed Matter,
Library Mail, Media Mail, Standard Post, and our Extra Services
Shipping Services - Answer are services in which the postal service is competitive with other delivery
companies. These services include Priority Mail Express, Priority Mail, Parcel Select, and Parcel Return
Service.
Global Express Guarunteed - Answer includes one hundred dollars ($100) liability insurance. Customers
can purchase up to two-thousand four-hundred and ninety-nine dollars ($2499).
Label (11-HPFU) eleven H. P. F. U. - Answer is for Priority Mail Express hold for pickup. Label (11-B)
eleven B is used for Post Office to Addressee.
Notice (32) thirty-two Box Rent Service Fee - Answer is placed in the box of customers who are in their
last month of their service period. Fee is due at the first of the month.
Firm Holdout Service - Answer allows customers to obtain street-addressed mail from the Post Office
when they normally receive fifty letters or more on the first delivery trip.
Caller Service Fee - Answer is a premium service for customers who need more pickup times than the
Firm Holdout Service provides.
Questions Verified A+
Communication - Answer is the art of using words effectively to impart information or ideas.
S. O. L. E. R. - Answer stands for Squarely face the person. Open your posture. Lean toward the sender.
Eye contact maintained. Relax while attending.
Need - Answer is a desire to improve or accomplish something.
G. I. S. T. - Answer stands for Greet. Inquire. Suggest. Thank
Mailability - Answer refers to a mailpiece conforming to minimum and maximum size standards.
Minimum dimensions for mailpieces are - Answer three and a half inches in height, by five inches in
length, and point zero zero seven (.007) inches thick
The five processing categories for mailpieces are - Answer Letters. Flats. Machinable Parcels. Irregular
Parcels, and Outside Parcels.
How much indemnity or insurance coverage for lost or damaged items? - Answer Up to five thousand
dollars ($5000)
Registered mail insures up to - Answer twenty-five thousand dollars ($25000) based on the value of the
item
Every Day Direct Mail or E. D. D. M. - Answer allows customers to mail up to five thousand (5000) flat-
sized mailpieces within an area serviced by a single post office.
Oversized Pricing - Answer applies to Standard Post pieces that measure between one-hundred eight
(108) inches and one-hundred and thirty (130) inches in combined length and girth.
, Balloon Pricing - Answer applies to Priority mail and Standard post packages shipped to Zones one
through four (1-4), weigh less than 20 pounds and measure between eighty-four (84) and one-hundred
eight (108) inches in combined length and girth.
Dimensional weight or Dim Weight pricing - Answer applies to Priority mail packages shipped to Zones
five through eight and exceed the dimensions of twelve by twelve by twelve or seventeen twenty-eight
cubic inches. Divide by one-hundred ninety-four (194). Irregular-shaped parcels must be be multiplied
by point seven eight five (.785), then divided by one-hundred ninety-four (194).
Mailing Services - Answer are services in which the postal service has no competition. These include
First-Class mail, Periodicals, and Standard Mail, and Package services such as Bound printed Matter,
Library Mail, Media Mail, Standard Post, and our Extra Services
Shipping Services - Answer are services in which the postal service is competitive with other delivery
companies. These services include Priority Mail Express, Priority Mail, Parcel Select, and Parcel Return
Service.
Global Express Guarunteed - Answer includes one hundred dollars ($100) liability insurance. Customers
can purchase up to two-thousand four-hundred and ninety-nine dollars ($2499).
Label (11-HPFU) eleven H. P. F. U. - Answer is for Priority Mail Express hold for pickup. Label (11-B)
eleven B is used for Post Office to Addressee.
Notice (32) thirty-two Box Rent Service Fee - Answer is placed in the box of customers who are in their
last month of their service period. Fee is due at the first of the month.
Firm Holdout Service - Answer allows customers to obtain street-addressed mail from the Post Office
when they normally receive fifty letters or more on the first delivery trip.
Caller Service Fee - Answer is a premium service for customers who need more pickup times than the
Firm Holdout Service provides.
