WGU C715 Quiz: Exam Questions and Answers with Verified
Solutions | Latest 2026 Update
Q: How can a manager build employee trust?
Answer:
Provide specific job loss and change information
Q: A change vision must be developed and clearly conveyed to all members of
the firm. What aspect of the change vision should management communicate
to employees?
Answer:
How the employees will be affected by the change
Q: What are the four types of strategic change?
Answer:
Structural, cost cutting, process, cultural What level of political action has broad
long-term strategic impact? - Network
Q: Surprise and fear of the unknown are reasons people resist change. How
might this reaction manifest itself through employee behavior?
Answer:
They create rumors to fill the void created by lack of official announcements.
Q: What two recommendations should a manager consider in implementing an
organizational change?
Answer:
Ensure the organization is ready and involve mid-level managers.
Which of the following is a key factor in communicating change vision to
employees? -
Provide employees the opportunity to discuss proposed changes
Q: What skills does a manager need to successfully implement change?
Answer:
Communicates clearly, motivates through participation, and delegates key duties
Which phase of change is characterized by reorientation towards a new situation? -
Refreezing
,Q: A company is in the unfreezing phase of change. What should communication
from manager to employee focus on?
Answer:
Helping the employee become dissatisfied with the status quo
A manager develops a strategy for empowering others to remove barriers and
encouraging risk-taking and creative problem solving. Which phase of change is
the manager trying to support? -
Reengineering
What factor results in greater resistance to change in some cultures than in others?
-
Ethnocentrism
Q: How does innovation benefit an organization?
Answer:
Enhances the firm's ability to remain competitive
Q: How does the use of a flat structure encourage innovation?
Answer:
Collaboration and creativity promote innovation.
Q: Why would a celebrating failure strategy be appropriate for encouraging
innovation when a previous innovation failed?
Answer:
Employees and management learn from failures.
Q: What is an important characteristic of effective strategic objectives?
Answer:
Are measurable Which of the following strategic objectives demonstrates
cross-cultural awareness? -
Increase sales by satisfying the needs of diverse customers.
Q: What is the difference between core competencies and distinctive
competencies?
, Answer:
Core competencies are measured relative to internal activities, while distinctive
competencies are measured relative to competitors.
Q: Which statement about the strategic planning sequence is correct?
Answer:
The results for a short- term objective can be identical to the results for the related
long-term objective.
Q: What is a component of an action plan?
Answer:
Explaining the course of action in detail
Q: A manager established short- and long-term targets for the organization.
Which step in the development and implementation of the action plan did the
manager complete?
Answer:
Setting objectives
Q: Which set of public information sources would a manager use to establish and
maintain a competitive advantage?
Answer:
Company history and financial reports required by the Securities and Exchange
Commission, company Web site, product information, and market trends
Q: Which counter-intelligence technique is ethically acceptable?
Answer:
Reviewing competitors' court records
Q: Firms gather competitive intelligence (CI) in order to better understand and
anticipate their competitors' future plans. What type of information that can be
used by competitors can be protected?
Answer:
Current operations for the organization
Q: What does a business-level strategy describe?
Solutions | Latest 2026 Update
Q: How can a manager build employee trust?
Answer:
Provide specific job loss and change information
Q: A change vision must be developed and clearly conveyed to all members of
the firm. What aspect of the change vision should management communicate
to employees?
Answer:
How the employees will be affected by the change
Q: What are the four types of strategic change?
Answer:
Structural, cost cutting, process, cultural What level of political action has broad
long-term strategic impact? - Network
Q: Surprise and fear of the unknown are reasons people resist change. How
might this reaction manifest itself through employee behavior?
Answer:
They create rumors to fill the void created by lack of official announcements.
Q: What two recommendations should a manager consider in implementing an
organizational change?
Answer:
Ensure the organization is ready and involve mid-level managers.
Which of the following is a key factor in communicating change vision to
employees? -
Provide employees the opportunity to discuss proposed changes
Q: What skills does a manager need to successfully implement change?
Answer:
Communicates clearly, motivates through participation, and delegates key duties
Which phase of change is characterized by reorientation towards a new situation? -
Refreezing
,Q: A company is in the unfreezing phase of change. What should communication
from manager to employee focus on?
Answer:
Helping the employee become dissatisfied with the status quo
A manager develops a strategy for empowering others to remove barriers and
encouraging risk-taking and creative problem solving. Which phase of change is
the manager trying to support? -
Reengineering
What factor results in greater resistance to change in some cultures than in others?
-
Ethnocentrism
Q: How does innovation benefit an organization?
Answer:
Enhances the firm's ability to remain competitive
Q: How does the use of a flat structure encourage innovation?
Answer:
Collaboration and creativity promote innovation.
Q: Why would a celebrating failure strategy be appropriate for encouraging
innovation when a previous innovation failed?
Answer:
Employees and management learn from failures.
Q: What is an important characteristic of effective strategic objectives?
Answer:
Are measurable Which of the following strategic objectives demonstrates
cross-cultural awareness? -
Increase sales by satisfying the needs of diverse customers.
Q: What is the difference between core competencies and distinctive
competencies?
, Answer:
Core competencies are measured relative to internal activities, while distinctive
competencies are measured relative to competitors.
Q: Which statement about the strategic planning sequence is correct?
Answer:
The results for a short- term objective can be identical to the results for the related
long-term objective.
Q: What is a component of an action plan?
Answer:
Explaining the course of action in detail
Q: A manager established short- and long-term targets for the organization.
Which step in the development and implementation of the action plan did the
manager complete?
Answer:
Setting objectives
Q: Which set of public information sources would a manager use to establish and
maintain a competitive advantage?
Answer:
Company history and financial reports required by the Securities and Exchange
Commission, company Web site, product information, and market trends
Q: Which counter-intelligence technique is ethically acceptable?
Answer:
Reviewing competitors' court records
Q: Firms gather competitive intelligence (CI) in order to better understand and
anticipate their competitors' future plans. What type of information that can be
used by competitors can be protected?
Answer:
Current operations for the organization
Q: What does a business-level strategy describe?
