MAR3231 Chapter 17 - Managing the Store
Exam Questions and Answers with Verified
Solutions | Latest Updated 2026
job analysis identifies essential activities to be
performed by the employees
managing store employees 1) recruit and select employees
steps 2) socialize and train new employees
3) motivate and manage employees to
achieve store performance goals
4) evaluate employee performance and
provide feedback
5) compensate and reward employees
job description the activities the employee needs to
perform and the performance
expectations expressed in quantitative
terms
locating prospective 1) recruiting minorities, immigrants, and
employees methods older workers
2) partnering with government agencies
3) using employees as talent scouts
4) using the storefront creatively
, job application form contain information about the applicant's
employment history, previous
compensation, reasons for leaving
previous employment, education and
training, personal health, and references
behavioral interview asks candidates how they have handled
actual situations they have encountered
in the past
Equal Employment 1972 act to allow employees to sue
Opportunity Commission employers that violate the law
(EEOC)
discrimination when a member of a protected class is
treated different from nonmembers of
that class (disparate treatment) or when
an apparently neutral rule has an
unjustified discriminatory effect
(disparate impact)
Americans with Disabilities Act opens up job opportunities for the
(ADA) disabled by requiring employers to
provide accommodating work
environments
disability any physical or mental impairment that
substantially limits one or more of an
individual's major life activities
Exam Questions and Answers with Verified
Solutions | Latest Updated 2026
job analysis identifies essential activities to be
performed by the employees
managing store employees 1) recruit and select employees
steps 2) socialize and train new employees
3) motivate and manage employees to
achieve store performance goals
4) evaluate employee performance and
provide feedback
5) compensate and reward employees
job description the activities the employee needs to
perform and the performance
expectations expressed in quantitative
terms
locating prospective 1) recruiting minorities, immigrants, and
employees methods older workers
2) partnering with government agencies
3) using employees as talent scouts
4) using the storefront creatively
, job application form contain information about the applicant's
employment history, previous
compensation, reasons for leaving
previous employment, education and
training, personal health, and references
behavioral interview asks candidates how they have handled
actual situations they have encountered
in the past
Equal Employment 1972 act to allow employees to sue
Opportunity Commission employers that violate the law
(EEOC)
discrimination when a member of a protected class is
treated different from nonmembers of
that class (disparate treatment) or when
an apparently neutral rule has an
unjustified discriminatory effect
(disparate impact)
Americans with Disabilities Act opens up job opportunities for the
(ADA) disabled by requiring employers to
provide accommodating work
environments
disability any physical or mental impairment that
substantially limits one or more of an
individual's major life activities
