OMGT CHAPTER 4 EXM QUESTIONS
AND ANSWERS
While efficiency can exceed 100%, percent value-added time has a maximum of 100%.
- Correct Answers -true
Your university sends a contingent of top-ranking officials to Las Vegas hotels to study
ways to improve dormitory living conditions. This is an example of process
benchmarking. - Correct Answers -true
When Burger King studies the drive-through operations of McDonalds, they are
engaging in competitive benchmarking - Correct Answers -true
A set of logically related tasks or activities performed to achieve a defined business
outcome is a: - Correct Answers -process
A set of tasks or activities that addresses the main value-added activities of an
organization is a - Correct Answers -primary process
Which of the following statements BEST describes current thinking regarding processes
- Correct Answers -D) Developing superior business processes requires a cross-
functional and cross-organizational perspective
A Six Sigma Champion is a full-time Six Sigma expert that is responsible for training,
mentoring, deployment, and results. - Correct Answers -false
A check sheet, also called an Ishikawa diagram, is used to record how frequently a
certain event occurs. - Correct Answers -false
The Five Whys can be used during all three phases of construction of a Pareto chart. -
Correct Answers -false
The magnitude of changes created by a continuous improvement program is generally
larger than those created by a business process reengineering program. - Correct
Answers -false
19) Level 1 of the SCOR model is organized around the five core management
processes: plan, source, make, deliver, and return. - Correct Answers -true
AND ANSWERS
While efficiency can exceed 100%, percent value-added time has a maximum of 100%.
- Correct Answers -true
Your university sends a contingent of top-ranking officials to Las Vegas hotels to study
ways to improve dormitory living conditions. This is an example of process
benchmarking. - Correct Answers -true
When Burger King studies the drive-through operations of McDonalds, they are
engaging in competitive benchmarking - Correct Answers -true
A set of logically related tasks or activities performed to achieve a defined business
outcome is a: - Correct Answers -process
A set of tasks or activities that addresses the main value-added activities of an
organization is a - Correct Answers -primary process
Which of the following statements BEST describes current thinking regarding processes
- Correct Answers -D) Developing superior business processes requires a cross-
functional and cross-organizational perspective
A Six Sigma Champion is a full-time Six Sigma expert that is responsible for training,
mentoring, deployment, and results. - Correct Answers -false
A check sheet, also called an Ishikawa diagram, is used to record how frequently a
certain event occurs. - Correct Answers -false
The Five Whys can be used during all three phases of construction of a Pareto chart. -
Correct Answers -false
The magnitude of changes created by a continuous improvement program is generally
larger than those created by a business process reengineering program. - Correct
Answers -false
19) Level 1 of the SCOR model is organized around the five core management
processes: plan, source, make, deliver, and return. - Correct Answers -true
