Support Certification Exam Preparation
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What should a Peer Support Specialist do when a consumer feels
overwhelmed with daily tasks? - ANSWER-Share how the Peer
Support Specialist creates a daily routine that helps them complete
their tasks.
How should Ryan respond to Xochitl's inquiry about group members?
- ANSWER-Tell Xochitl that they cannot talk about the members in the
hallway nor share in detail but all is well.
What is an appropriate response for a Peer Support Specialist when a
consumer has roommate issues? - ANSWER-Invite the consumer to
discuss the issues further to brainstorm ideas on how to respond and
overcome barriers.
,What should a Peer Support Specialist do when a consumer is worried
about substance use effects? - ANSWER-Offer to tell the consumer
about recovery options, including managed use and medication-
assisted treatment.
How should a Peer Support Specialist respond to a consumer worried
about fentanyl in their substance? - ANSWER-Offer to share resources
on where they can access fentanyl test strips and Narcan.
What should a Peer Support Specialist do when discussing personal
values with a consumer? - ANSWER-Answer honestly and ask the
consumer about their beliefs and how they assist them in their
recovery.
How can a Peer Support Specialist help a consumer who is unfamiliar
with dating resources? - ANSWER-Offer to go online with the
consumer to research resources together.
How should documentation be handled for a consumer attending
multiple services? - ANSWER-Submit one note per individual service,
even when the consumer comes in twice in one day.
What should a Peer Support Specialist do if a group member is upset
about discussing spirituality? - ANSWER-Refer to the group's comfort
agreement and if needed, add an item to it regarding spirituality using
Peer Support Specialist principles and values as a guide.
What does OARS stand for in motivational interviewing? - ANSWER-
Open-ended questions, Affirmations, Reflective Listening,
Summarizing
, What is change talk? - ANSWER-When a person is talking about
something they want to change in their lives.
How should a Peer Support Specialist respond to a member hesitant
to quit smoking? - ANSWER-Tell the peer member you are hearing that
they have considered it in the past and this is a goal they seem to be
coming back to then ask what it is that they like about smoking.
How should a Peer Support Specialist assist a member nervous about
going to new places for services? - ANSWER-Provide the information
for the free clothing site to the peer member and offer to accompany
them when they go to assist them throughout the process.
What should a Peer Support Specialist do if they overhear stigmatizing
language used by a care team member? - ANSWER-Talk to the care
team member to explain why such language is harmful to Peer
Support Specialists and consumers and offer alternatives.
How should a Peer Support Specialist respond to a member
requesting help with suntan lotion? - ANSWER-Peer Support Specialist
proceeds to apply the suntan lotion.
How should a Peer Support Specialist respond to a consumer asking
about medications for anxiety? - ANSWER-Tell the consumer that they
cannot give them advice on medication because they are not a
licensed physician and everyone responds differently to each one,
however they can share what's been successful for them.
How could a Peer Support Specialist respond to a consumer worried
about returning to work after 4 years? - ANSWER-The Peer Support
specialist tells the consumer they should brainstorm on how to turn
this big goal into smaller goals.