PROFESSIONAL NURSING EXAM 3 FINAL
PAPER TESTED QUESTIONS AND VERIFIED
SOLUTIONS
●● key elements of working in interdisciplinary teams
Answer: -teamwork
-communication
-collaboration
-coordination
-delegation
-change
-conflict resolution
●● advantages of using interdisciplinary teams
Answer: -decreases fragmentation of care
-decreases the use of duplicate services
-uses multiple areas of expertise—the people who have the most depth
in an area contribute that information
-more input from numerous sources to create solutions
-increased learning for team members about different roles and
responsibilities, communication, etc.
-greater sharing of responsibility
,-when done well, empowers members of the team to participate in
decisions
●● responsibilities of leaders
Answer: -lead the team
-communicate purpose of team
-select team members
-orient the team members to the team
-determine the plan of action with participants' input
-provide needed resources and info
-keep people up to date
-ensure team's plan is implemented
-RESOLVE CONFLICT
-evaluate team's outcomes
-accept feedback, provide feedback
-ensure the team effectively uses collaboration, coordination, and
delegation
●● Barriers to effective team function (sources of conflict)
Answer: -resources not being shared equally: inadequate overall
resources
-insufficient explanation of expectations
,-unexplained changes that disturb routines and processes and that team
members are not prepared to handle
-stress from changes that are not understood and are viewed as
threatening
-individual's personal responses, behaviors, or responses which result in
conflict within the team
●● communication
Answer: clear, consist communication is very important
-decreases risk of error
-professional jargon may increase confusion, barrier
●● ways to decrease communication barriers
Answer: SBAR!
-situation: brief, who you are and who is the pt
-background: what is the issue, start with most important point
-assessment: what do you think is the problem?
-recommendation: what do you need?
-read-back: make sure you heard what they said
●● good communication
Answer: requires both a sender and a receiver
, ●● why is listening important?
Answer: -helps to identify problems
-exposes feelings: need to manage our feelings, give them a positive
focus instead of denying them
-jump-starts the solution process: answers will emerge during
conversations
-relieves stress: bottled up thoughts and feelings depletes energy
-active listening is more than hearing: requires communication with the
person who is speaking, responding to what you heard
-paraphrasing communicates that you were listening: repeating what you
heard also clarifies that the message was heard clearly
●● barriers to effective communication
Answer: -anxiety and stress
-interruptions
-too many tasks that need to be completed
-fatigue and hunger
-lack of self-esteem
-anger
-reaction from the past
-confusing message
●● conflict resolution
PAPER TESTED QUESTIONS AND VERIFIED
SOLUTIONS
●● key elements of working in interdisciplinary teams
Answer: -teamwork
-communication
-collaboration
-coordination
-delegation
-change
-conflict resolution
●● advantages of using interdisciplinary teams
Answer: -decreases fragmentation of care
-decreases the use of duplicate services
-uses multiple areas of expertise—the people who have the most depth
in an area contribute that information
-more input from numerous sources to create solutions
-increased learning for team members about different roles and
responsibilities, communication, etc.
-greater sharing of responsibility
,-when done well, empowers members of the team to participate in
decisions
●● responsibilities of leaders
Answer: -lead the team
-communicate purpose of team
-select team members
-orient the team members to the team
-determine the plan of action with participants' input
-provide needed resources and info
-keep people up to date
-ensure team's plan is implemented
-RESOLVE CONFLICT
-evaluate team's outcomes
-accept feedback, provide feedback
-ensure the team effectively uses collaboration, coordination, and
delegation
●● Barriers to effective team function (sources of conflict)
Answer: -resources not being shared equally: inadequate overall
resources
-insufficient explanation of expectations
,-unexplained changes that disturb routines and processes and that team
members are not prepared to handle
-stress from changes that are not understood and are viewed as
threatening
-individual's personal responses, behaviors, or responses which result in
conflict within the team
●● communication
Answer: clear, consist communication is very important
-decreases risk of error
-professional jargon may increase confusion, barrier
●● ways to decrease communication barriers
Answer: SBAR!
-situation: brief, who you are and who is the pt
-background: what is the issue, start with most important point
-assessment: what do you think is the problem?
-recommendation: what do you need?
-read-back: make sure you heard what they said
●● good communication
Answer: requires both a sender and a receiver
, ●● why is listening important?
Answer: -helps to identify problems
-exposes feelings: need to manage our feelings, give them a positive
focus instead of denying them
-jump-starts the solution process: answers will emerge during
conversations
-relieves stress: bottled up thoughts and feelings depletes energy
-active listening is more than hearing: requires communication with the
person who is speaking, responding to what you heard
-paraphrasing communicates that you were listening: repeating what you
heard also clarifies that the message was heard clearly
●● barriers to effective communication
Answer: -anxiety and stress
-interruptions
-too many tasks that need to be completed
-fatigue and hunger
-lack of self-esteem
-anger
-reaction from the past
-confusing message
●● conflict resolution
