CMAA PRACTICE TEST QUESTIONS
AND VERIFIED ANSWER; 100%
CORRECT; 2026- 2027 UPDATE
A $15 unapplied balance remains after applying payments
from a remittance advice (RA). Which of the following is
the medical administrative assistant's first step in
reconciling the balance? - correct answer-
review the detail of line item application
A collected specimen needs to be sent to an outside
laboratory. Which of the following should a medical
assistant take - correct answer- process the
requisition for shipment
A dentist office increases the cost of routine teeth
cleaning. The medical assistant should take which action
- correct answer- update the fee schedule
A medical administrative assistant created an invoice for
the remaining percentage of an encounter fee after
,receiving copayment. this portion is considered to be -
correct answer- coinsurance
A medical administrative assistant should include which of
the following actions when auditing payments made
through petty cash - correct answer- maintain a
pad of vouchers for petty cash disbursement
A medical administrative assistant should include which of
the following in the compliance plan when training new
administrative assistants - correct answer-
HIPAA compliance
A medical administrative assistant should take which of
the following actions when documenting a prescription
refill - correct answer- date and initial the
prescription refill in the patients medical record
A new patient leaves the office because the practice does
not accept his insurance. Which of the following actions
should the medical administrative assistant take to
, prevent this scenario - correct answer- verify
insurance eligibility prior to scheduling new patients
A patient calls and has a question about her prescription
dosage and it relates to her condition. Which of the
following actions is most appropriate for a medical
administrative assistant to take - correct answer-
direct the call to the triage assistant
A patient calls into the physician's office complaining of
chest pains. Which of the following is the most
appropriate action for the medical administrative
assistant to take - correct answer- advise the
patient to call emergency services
A patient calls the physician office and asks for her test
results. Which of the following is the appropriate action
for the medical administrative assistant to take -
correct answer- set up an appointment with the
physician for a medical record consult
AND VERIFIED ANSWER; 100%
CORRECT; 2026- 2027 UPDATE
A $15 unapplied balance remains after applying payments
from a remittance advice (RA). Which of the following is
the medical administrative assistant's first step in
reconciling the balance? - correct answer-
review the detail of line item application
A collected specimen needs to be sent to an outside
laboratory. Which of the following should a medical
assistant take - correct answer- process the
requisition for shipment
A dentist office increases the cost of routine teeth
cleaning. The medical assistant should take which action
- correct answer- update the fee schedule
A medical administrative assistant created an invoice for
the remaining percentage of an encounter fee after
,receiving copayment. this portion is considered to be -
correct answer- coinsurance
A medical administrative assistant should include which of
the following actions when auditing payments made
through petty cash - correct answer- maintain a
pad of vouchers for petty cash disbursement
A medical administrative assistant should include which of
the following in the compliance plan when training new
administrative assistants - correct answer-
HIPAA compliance
A medical administrative assistant should take which of
the following actions when documenting a prescription
refill - correct answer- date and initial the
prescription refill in the patients medical record
A new patient leaves the office because the practice does
not accept his insurance. Which of the following actions
should the medical administrative assistant take to
, prevent this scenario - correct answer- verify
insurance eligibility prior to scheduling new patients
A patient calls and has a question about her prescription
dosage and it relates to her condition. Which of the
following actions is most appropriate for a medical
administrative assistant to take - correct answer-
direct the call to the triage assistant
A patient calls into the physician's office complaining of
chest pains. Which of the following is the most
appropriate action for the medical administrative
assistant to take - correct answer- advise the
patient to call emergency services
A patient calls the physician office and asks for her test
results. Which of the following is the appropriate action
for the medical administrative assistant to take -
correct answer- set up an appointment with the
physician for a medical record consult
