RAMP Exam Complete Study Guide | Practice Questions & Certification Review 2026–2027

RAMP Exam Complete Study Guide & Practice Questions
2026–2027 | Certification Review & Exam Prep
1. Rulesoftheroad:Acollectionofthoughtsandguidelines.Itreinforcesnotonlywhatwemustdotobe successful,
i i i i i i i i i i i i i i i i i i i i




butalsothevaluesandbehaviorsthatguideourdaytodayactions:honesty,respect,professionalismand hardwork.
i i i i i i i i i i i i i i i i i i i




Thisisknownas? i i i




2. Operation service manager: Whoisresponsibleforsupervisingtheentireareaorzonethatyou workin? i i i i i i i i i i i i i i i i




Theyalsowillconductshiftbriefings,assignshifts,granttimeott,andisresponsibleforanyadministrative functions their agents
i i i i i i i i i i i i i i i i i i i i




require.
i




3. Aircraftleadagent/agentincharge: Thepersonisresponsibleforsupervisingtheproperloading i i i i i i i i i i i i i




of the aircraft. These people must consider many factors when he/she decides where to place cargo onboard the aircraft. Who are
i i i i i i i i i i i i i i i i i i i i




they?
i




4. True:During arrival and departure, the ALA/AIC may also be referred to as the Marshaling Agent.
i i i i i i i i i i i i i i i




Trueorfalse? i i




5. Ground operations manual: Themanualthatgovernsramppoliciesandproceduresisknownasthe i i i i i i i i i i i i i i




.Alwaysrefertothiswhenyouhavequestionsaboutramppolicy. i i i i i i i i i i i




6. True: Workingontherampislikebeingondisplayina"fishbowl" i i i i i i i i i i i i




Trueorfalse? i i




7. Two:Howmanytypesofcustomersaretherethatyouwilldirectlyimpact?
i i i i i i i i i i i i




8. External customer: An is defined as a person outside the organization who i i i i i i i i i i i




purchases Delta's services or products. i i i i




9. Internal customer: An isdefinedasapersoninsidetheorganizationsor i i i i i i i i i i i




business partner we support by our ettorts.
i i i i i i i




10. customer expectations: All of our customers expect us to: i i i i i i i i




-provideasafeairportandflightexperience i i i i i i




-protectandtransport their baggage or cargo tothe correct destination
i i i i i i i i i i




-provide on-time arrivals and departures i i i i




thisisknownas? i i i




11. station codes: i i areabbreviatedthreelettercodesforairportorcitynames.
i i i i i i i i i




1