Answers 2026-2027
If you were part of a crew and your co-
workers were loudly gossiping in flight and passengers could hear them, what would you do? -
CORRECT ANSWER -
I would pull my coworkers to the side and remind them that we are representative of Delta an
d if I am able to hear them I'm sure customers are able to hear them
What would you do if you showed up for a flight and realized your uniform was not in complia
nce with company policy ? - CORRECT ANSWER -
Typically I always arrive early so if I had time before I was required to check in I would try to lo
cate what i needed at a store in the area to correct that situation. If that was not a possibility i
would possibly inquire if one of my fellow FAs had something that would meet the criteria of
Delta if I not I would inform my supervisor and let her know I will correct it as soon as possible
.
When you have been asked to compromise your values or ethics and how did you handle it? -
CORRECT ANSWER -
I am currently in sales and have been for about five years the and work 100% commission so e
ach day there is the temptaTatian to exaggerate what a product can do however I strongly beli
eve that what you put out there will come back to you. Both good and bad, this is a major rea
son I want to work for Delta because I see that they have the same philosophy for their emplo
yees treat them well has resulted in them having the best workforce out in the airline industry
and have set the standards of excellence.
S) As i was leaving late one afternoon from workNi noticed a co-
worker carrying several bags out with him that we had been giving to our guests that where v
ery nice bags. When he spotted me he offered me some of the bags.
, T) i knew that these bags were no just giving out to our salesman and my suspicion was we wa
s stealing, However i need to confirm that and make sure he was aware of the actions he was
taking.
A) So i asked where he got them and he told me they were free and the company just left the
m out for anyone to take for advertisement. I know this was not the case so i informed him th
at the sales manager had informed us that these bags were exclusively for our new owners an
d if he was to leave with them im sure i would not be the only one that saw him leave with th
ese bags, and im sure management would consider it stealing, Now im not going to prevent yo
u from taking these if you feel certain they are free to anyone however because i need to kno
w my conscience in clean ill need to bring it up to our supervision if he did plan to take them.
R) was he decided he would rather wait and get confirmation, the next day both him and me a
pproached the manager and confirmed the bags were indeed for the guest and was told if he
had left property with the bags due to many bags had come up missing our security was kee
What do you like about your job? What do you dislike? - CORRECT ANSWER -
I love with working with totally different people cultures and backgrounds every single day me
eting new people really is what refreshes me daily. As well as working with a set teem towards
a goal is the perfect balance in life for me.
What I probably dislike most about my position is the daily 8 to 5 same schedule every day all
the time I love variety and I don't mind working all hours of the day meeting people at 10 o'cl
ock at night you're probably get to know different meeting someone at 6 AM so again it's all a
bout variety
How would you handle two passengers arguing over seat reclining issues ? -
CORRECT ANSWER -
First I would see if there's any other seats available that we both could be comfortable I'm if t
hat wasn't an action I would see if they would cut could be a compromise between the two. O
r maybe see if each of them would switch with each other maybe that would take care of the
situation. If I couldn't find a resolution I would offer anything else that I could do to make the f
light more comfortable if ?