C483 Principles of Management Questions and
Correct Answers
Differentiation
A company offers unique products in its industry to create a competitive advantage.
Which type of strategy is the company using?
Vertical Integration
Happy Inc. is a leading provider of family entertainment and BCD is a broadcasting company
with news, cable, and entertainment networks. Happy Inc. recently acquired BCD in hopes of
boosting its primary business of family entertainment.
Which type of corporate strategy is represented by Happy Inc.'s purchase of their distribution
network?
Less than 3.4
How many defects per million are there at Six Sigma, assuming a product or process is defect-
free 99.99966% of the time?
Quality Assurance
Process checklists and project audits are components of which management process?
Six Sigma
A company is trying to systematically improve processes by eliminating nonconformity of their
products to product specifications. The company believes their continuous effort to reduce
, variation in their process outputs is key to their business success.
Which quality process is the company utilizing?
Encourage employees to work on informal job assignments
Which activity should management use to encourage intrapreneurship within an organization?
Provide a devil's advocate
What can managers do to encourage useful conflict during a meeting to lessen inhibition about
disagreeing and make the conflict less personal?
People respond based on their interpretation of others' intentions.
Why is consideration of intentions important in conflict situations?
Cooperativeness and assertiveness
What describes dimensions of conflict-handling intentions?
Compromising
Two team members disagreed over how to proceed with a new project they were working on
together and both felt their positions were valid. Their manager brought them together to
discover ways to resolve their disagreement moving forward.
Which conflict-resolution technique did the manager use to help these team members?
Market control
Correct Answers
Differentiation
A company offers unique products in its industry to create a competitive advantage.
Which type of strategy is the company using?
Vertical Integration
Happy Inc. is a leading provider of family entertainment and BCD is a broadcasting company
with news, cable, and entertainment networks. Happy Inc. recently acquired BCD in hopes of
boosting its primary business of family entertainment.
Which type of corporate strategy is represented by Happy Inc.'s purchase of their distribution
network?
Less than 3.4
How many defects per million are there at Six Sigma, assuming a product or process is defect-
free 99.99966% of the time?
Quality Assurance
Process checklists and project audits are components of which management process?
Six Sigma
A company is trying to systematically improve processes by eliminating nonconformity of their
products to product specifications. The company believes their continuous effort to reduce
, variation in their process outputs is key to their business success.
Which quality process is the company utilizing?
Encourage employees to work on informal job assignments
Which activity should management use to encourage intrapreneurship within an organization?
Provide a devil's advocate
What can managers do to encourage useful conflict during a meeting to lessen inhibition about
disagreeing and make the conflict less personal?
People respond based on their interpretation of others' intentions.
Why is consideration of intentions important in conflict situations?
Cooperativeness and assertiveness
What describes dimensions of conflict-handling intentions?
Compromising
Two team members disagreed over how to proceed with a new project they were working on
together and both felt their positions were valid. Their manager brought them together to
discover ways to resolve their disagreement moving forward.
Which conflict-resolution technique did the manager use to help these team members?
Market control
