MGT 420 TOPIC 1 QUESTIONS WITH VERIFIED SOLUTIONS LATEST UPDATE 2026
Manager - Answers a person who supports and is responsible for the work of others
First-line managers - Answers team leaders and supervisors in charge of people who perform non-
managerial duties
Middle Managers - Answers persons in charge of relatively large departments or divisions consisting
of several smaller work units/teams
Top Managers - Answers members of a senior management team that is responsible for the
performance of an organization as a whole or for one of the major parts
Board of Directors - Answers elected members by stockholders to represent their own interests
Board of Trustees - Answers Board members may be elected by local citizens, appointed by
government bodies, or invited to serve by existing members
Accountability - Answers the requirement to show performance results to a supervisor work team
Effective manager - Answers someone who successfully helps others achieve both high Performance
and Satisfaction in their work
Quality of Work Life (QWL) - Answers the overall quality of human experiences in the workplace
Upside-Down Pyramid - Answers view of organizations puts customers at the top and being served by
non-managerial workers, who are being supported by team leaders and higher level management
The 4 main management duties - Answers Planning, Organizing, Leading, and Controlling
Planning - Answers the process of setting objectives and determining what should be done to
accomplish them
Organizing - Answers the process of assigning tasks, allocating resources, and coordinating work
activities
Leading - Answers the process of arousing enthusiasm and inspiring efforts to achieve goals
Controlling - Answers the process of measuring performance, comparing results to objectives, and
taking action to ensure desired results
Mintzberg's 10 Managerial Roles - Answers Figurehead, leader, liaison, monitor, disseminator,
spokesman, entrepreneur, disturbance handler, resource allocator, negotiator
Mintzberg's 3 Categories of Managerial Roles - Answers Interpersonal, informational, and decisional
Agenda setting - Answers involves identifying clear action priorities
Networking - Answers involves building and maintaining positive relationships with other people
(social and other capital)
Social Capital - Answers the capacity to attract support and help from others to get things done
Katz 3 Managerial Skills - Answers Technical, Human, and Conceptual
Technical Skill - Answers the ability to apply expertise and perform a special task with proficiency
(mostly in workers
Human Skill - Answers the ability to work well in cooperation with others (seen in all levels)
Conceptual Skill - Answers the ability to think analytically and solve complex problems (seen in high
level management)
Emotional Intelligence - Answers the ability to manage ourselves and our relationships effectively
5 foundations of Emotional Intelligence - Answers Self-awareness, Self-regulation, Motivation,
Empathy, and Social Skills
Self-awareness - Answers understanding moods and emotions
Self-regulation - Answers thinking before acting; controlling disruptive impulses
Motivation - Answers working hard and preserving
Empathy - Answers understanding the emotions of others
Social Skills - Answers gaining rapport and building good relationships
Daniel Goleman - Answers Created the 5 foundations of emotional intelligence
Lifelong learning - Answers continuous learning from daily experiences
Corporate Governance - Answers the active oversight of management decisions, corporate strategy,
and financial reporting by the Board of Directors (BoD)
Corporate Social Responsibility (CSR) - Answers the obligation of an organization to serve its own
interests and those of stakeholdes
Workforce Diversity - Answers the composition of a workplace in terms of differences among the
members such as: gender, age, race, ethnicity, religion, sexual orientation, and able-bodiedness
Prejudice - Answers the holding of negative, irrational attitudes regarding people that are different
from "us"
Manager - Answers a person who supports and is responsible for the work of others
First-line managers - Answers team leaders and supervisors in charge of people who perform non-
managerial duties
Middle Managers - Answers persons in charge of relatively large departments or divisions consisting
of several smaller work units/teams
Top Managers - Answers members of a senior management team that is responsible for the
performance of an organization as a whole or for one of the major parts
Board of Directors - Answers elected members by stockholders to represent their own interests
Board of Trustees - Answers Board members may be elected by local citizens, appointed by
government bodies, or invited to serve by existing members
Accountability - Answers the requirement to show performance results to a supervisor work team
Effective manager - Answers someone who successfully helps others achieve both high Performance
and Satisfaction in their work
Quality of Work Life (QWL) - Answers the overall quality of human experiences in the workplace
Upside-Down Pyramid - Answers view of organizations puts customers at the top and being served by
non-managerial workers, who are being supported by team leaders and higher level management
The 4 main management duties - Answers Planning, Organizing, Leading, and Controlling
Planning - Answers the process of setting objectives and determining what should be done to
accomplish them
Organizing - Answers the process of assigning tasks, allocating resources, and coordinating work
activities
Leading - Answers the process of arousing enthusiasm and inspiring efforts to achieve goals
Controlling - Answers the process of measuring performance, comparing results to objectives, and
taking action to ensure desired results
Mintzberg's 10 Managerial Roles - Answers Figurehead, leader, liaison, monitor, disseminator,
spokesman, entrepreneur, disturbance handler, resource allocator, negotiator
Mintzberg's 3 Categories of Managerial Roles - Answers Interpersonal, informational, and decisional
Agenda setting - Answers involves identifying clear action priorities
Networking - Answers involves building and maintaining positive relationships with other people
(social and other capital)
Social Capital - Answers the capacity to attract support and help from others to get things done
Katz 3 Managerial Skills - Answers Technical, Human, and Conceptual
Technical Skill - Answers the ability to apply expertise and perform a special task with proficiency
(mostly in workers
Human Skill - Answers the ability to work well in cooperation with others (seen in all levels)
Conceptual Skill - Answers the ability to think analytically and solve complex problems (seen in high
level management)
Emotional Intelligence - Answers the ability to manage ourselves and our relationships effectively
5 foundations of Emotional Intelligence - Answers Self-awareness, Self-regulation, Motivation,
Empathy, and Social Skills
Self-awareness - Answers understanding moods and emotions
Self-regulation - Answers thinking before acting; controlling disruptive impulses
Motivation - Answers working hard and preserving
Empathy - Answers understanding the emotions of others
Social Skills - Answers gaining rapport and building good relationships
Daniel Goleman - Answers Created the 5 foundations of emotional intelligence
Lifelong learning - Answers continuous learning from daily experiences
Corporate Governance - Answers the active oversight of management decisions, corporate strategy,
and financial reporting by the Board of Directors (BoD)
Corporate Social Responsibility (CSR) - Answers the obligation of an organization to serve its own
interests and those of stakeholdes
Workforce Diversity - Answers the composition of a workplace in terms of differences among the
members such as: gender, age, race, ethnicity, religion, sexual orientation, and able-bodiedness
Prejudice - Answers the holding of negative, irrational attitudes regarding people that are different
from "us"
