CERTIFCATION EXAM QUESTIONS AND CORRECT
ANSWERS (VERIFIED ANSWERS) Q&A
2026|INSTANT DOWNLOAD PDF
1. What is the primary purpose of document control in an
organization?
A. To increase office printing costs
B. To ensure documents are accurate, current, and properly
managed
C. To eliminate all paper records immediately
D. To restrict employee communication
Rationale: Document control ensures that only approved,
current, and accurate documents are used within an
organization.
Correct Answer: B
2. Which document is typically considered a controlled
document?
A. Personal employee notes
B. Draft emails
C. Approved quality manual
D. Unformatted meeting chats
,Rationale: Controlled documents are formally approved and
managed under revision control systems.
Correct Answer: C
3. What is version control primarily used for?
A. Tracking employee attendance
B. Managing changes and revisions of documents
C. Increasing file size
D. Printing documents faster
Rationale: Version control ensures updates are tracked and
previous versions are archived properly.
Correct Answer: B
4. What should happen to obsolete documents?
A. They should be circulated widely
B. They should be archived or properly disposed of
C. They should be renamed as active files
D. They should remain in active folders
Rationale: Obsolete documents must be removed from active
use to prevent errors.
Correct Answer: B
5. What does “document retention policy” define?
,A. Employee working hours
B. How long documents must be kept before disposal
C. Office furniture arrangement
D. Email response times
Rationale: Retention policies specify how long records are
stored for legal and operational reasons.
Correct Answer: B
6. Which system is commonly used for electronic document
management?
A. EDM (Electronic Document Management System)
B. ATM system
C. CRM system only
D. Payroll system
Rationale: EDM systems are designed to store, track, and
manage electronic documents.
Correct Answer: A
7. What is the purpose of document indexing?
A. To decorate files
B. To make documents easier to locate and retrieve
C. To increase storage usage
D. To delete duplicates automatically
, Rationale: Indexing improves searchability and retrieval
efficiency.
Correct Answer: B
8. Who is responsible for approving controlled documents?
A. Any employee
B. Authorized personnel or document owners
C. External customers
D. Interns only
Rationale: Only designated authorities can approve controlled
documents.
Correct Answer: B
9. What is a “master copy” of a document?
A. A draft version
B. The original approved version used as reference
C. A deleted file
D. A duplicate sent to clients
Rationale: The master copy is the official version from which
duplicates are made.
Correct Answer: B
10. Why is document version numbering important?