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sys_user
ServiceNow Users exist in what table?
sys_user_group
Which table contains all groups within ServiceNow?
Group
What is the term that describes a set of users who share a common purpose and require access to
similar information?
1) Import from corporate directory (LDAP)
2) Create manually by navigating to All > User Administration > Users and selecting New
How can users be imported into ServiceNow (2 ways)?
1) Import from corporate directory (LDAP)
2) Create manually by navigating to All > User Administration > Groups and selecting New
How can groups be imported into ServiceNow (2 ways)?
Navigate to All > User Administration > Users and select New
How can you add a user to your ServiceNow Instance?
Navigate to All > User Administration > Groups and select New
How can you add a group to your ServiceNow Instance?
Select Edit in the Group Members related list and select the name of the user in the List collector.
Double-click the name or select the add arrow, and select Save.
How can users be added to a group?
sys_user_role
Roles exist in which table within ServiceNow?
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Used to define access at the application, module, and/or Access Control List.
What is the purpose of a role within ServiceNow.
False
True or False: A user can only have one role.
True
True or False: A user is not limited in the number of roles it can be assigned.
1) Grant access to the application/modules that a user has access to in the All Menu.
2) Assign Security Rights
3) Access data in the tables via the ACL.
What are the three uses for a role in ServiceNow?
Add the user to a group and assign the role to the group.
What is considered best practice when assigning roles?
True: To delete remove a role from a user you must remove the user from the group record.
True or False: You cannot delete roles that are assigned to the group from a user record.
False: To delete remove a role from a user you must remove the user from the group record.
True or False: You can delete roles that are assigned to the group from a user record.
1) Catalog
2) Catalog_admin
What role does a user need to access the service catalog (2 possible)?
Access to the Service Catalog application and its associated modules.
What access does the catalog role give to its assigned user?
1) All > Service Catalog > User Criteria
2) All > Knowledge > User Criteria
Which modules would a user with the user_criteria_admin role have access to?
2) Catalog Admin
Of the following roles, which one has the highest level of access and permissions:
1) User_criteria_admin
2) Catalog_admin
3) Catalog
A user who does not have any role permissions.
What is a self-service user?
ServiceNow CSA (2024) Exam Questions
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ServiceNow CSA (2024) Exam Questions
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Update
sys_user
ServiceNow Users exist in what table?
sys_user_group
Which table contains all groups within ServiceNow?
Group
What is the term that describes a set of users who share a common purpose and require access to
similar information?
1) Import from corporate directory (LDAP)
2) Create manually by navigating to All > User Administration > Users and selecting New
How can users be imported into ServiceNow (2 ways)?
1) Import from corporate directory (LDAP)
2) Create manually by navigating to All > User Administration > Groups and selecting New
How can groups be imported into ServiceNow (2 ways)?
Navigate to All > User Administration > Users and select New
How can you add a user to your ServiceNow Instance?
Navigate to All > User Administration > Groups and select New
How can you add a group to your ServiceNow Instance?
Select Edit in the Group Members related list and select the name of the user in the List collector.
Double-click the name or select the add arrow, and select Save.
How can users be added to a group?
sys_user_role
Roles exist in which table within ServiceNow?
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Used to define access at the application, module, and/or Access Control List.
What is the purpose of a role within ServiceNow.
False
True or False: A user can only have one role.
True
True or False: A user is not limited in the number of roles it can be assigned.
1) Grant access to the application/modules that a user has access to in the All Menu.
2) Assign Security Rights
3) Access data in the tables via the ACL.
What are the three uses for a role in ServiceNow?
Add the user to a group and assign the role to the group.
What is considered best practice when assigning roles?
True: To delete remove a role from a user you must remove the user from the group record.
True or False: You cannot delete roles that are assigned to the group from a user record.
False: To delete remove a role from a user you must remove the user from the group record.
True or False: You can delete roles that are assigned to the group from a user record.
1) Catalog
2) Catalog_admin
What role does a user need to access the service catalog (2 possible)?
Access to the Service Catalog application and its associated modules.
What access does the catalog role give to its assigned user?
1) All > Service Catalog > User Criteria
2) All > Knowledge > User Criteria
Which modules would a user with the user_criteria_admin role have access to?
2) Catalog Admin
Of the following roles, which one has the highest level of access and permissions:
1) User_criteria_admin
2) Catalog_admin
3) Catalog
A user who does not have any role permissions.
What is a self-service user?
ServiceNow CSA (2024) Exam Questions
ServiceNow
with CSA
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(2024)
Answers
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Questions
ServiceNow
2025with
Update.pdf
CSA
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