NACC PSW Exam 2026 | Questions & Verified Answers | Latest
Update | Graded A+
1. What does the acronym PPE stand for in the context of health and safety?
Protective Personal Enhancements
Public Protection Essentials
Personal Property Equipment
Personal Protective Equipment
2. If a client continues to express distress after you have offered emotional
support, what should be your next step?
Assess the situation and seek additional help if necessary.
Ignore the client and move on to another task.
Tell the client to stop crying.
Leave the room to give them space.
3. A nurse is responding to a call light and finds a client lying on the bathroom
floor. Which action should the nurse take first?
Ask the client to describe how she felt prior to the fall.
Move hazardous objects away from the client.
Notify the provider.
Check the client for injuries.
4. Why is it important to record only facts when documenting care?
To avoid legal implications.
To make documentation easier for the PSW.
, To allow for personal interpretation of events.
To ensure accuracy and reliability of the care provided.
5. Which of the following statements is true regarding professional boundaries?
• professional boundaries give priority to healthcare employees needs
• clients are rarely vulnerable to professional boundary violations
• professional boundaries set limits for the client/healthcare
provider relationships
• professional boundaries have little influence on trust building with
healthcare clients
6. What is the appropriate action to take if a client shares a secret with you?
Ignore them
Tell your friends
Post about it
Respect confidentiality unless it involves harm
7. In a scenario where a client expresses frustration about their care, how
should a Personal Support Worker respond to effectively build trust?
By ignoring the client's frustration.
By telling the client to calm down.
By listening actively and respectfully to the client's concerns.
By multitasking while the client speaks.
8. When the nurse is speaking with a client who speaks a different language
than the nurse, which of the following is best practice?
, Arrange for a translator
Stand directly next to the client and speak loudly into their ear
Speak loud and slow
Allow for the family to translate
9. What is the recommended action if a Personal Support Worker does not
understand a care direction?
Ask your supervisor
Try your own way
Do nothing
Guess
10. When must the nursing assistant always wear disposable gloves?
When feeding a resident.
When handling clean linen.
When giving someone a backrub.
When there is a possibility of coming in contact with blood or body
fluids.
11. What should you do if a client does not speak English during a care
interaction?
Ignore them
Use gestures, pictures, or translation support
Ask another client to translate
Speak louder
, 12. If a Personal Support Worker encounters a client who is hard of hearing and
is also in a noisy environment, what strategy should they employ to ensure
effective communication?
Ignore the noise and speak as usual.
Move to a quieter area and face the client while speaking clearly.
Continue speaking loudly over the noise.
Use only written communication.
13. What is a critical symptom that requires immediate reporting by a Personal
Support Worker?
A client has sudden chest pain
A client has a runny nose
A client is feeling tired
A client has a mild headache
14. What is the correct action to take when a client begins to fall?
Ease them to the floor, protecting the head
Run to get help first
Pull them toward a chair
Try to catch and lift them
15. Why is it important to face a client who is hard of hearing while speaking to
them?
It helps the client feel more comfortable.
It allows the client to read lips and see facial expressions.
Update | Graded A+
1. What does the acronym PPE stand for in the context of health and safety?
Protective Personal Enhancements
Public Protection Essentials
Personal Property Equipment
Personal Protective Equipment
2. If a client continues to express distress after you have offered emotional
support, what should be your next step?
Assess the situation and seek additional help if necessary.
Ignore the client and move on to another task.
Tell the client to stop crying.
Leave the room to give them space.
3. A nurse is responding to a call light and finds a client lying on the bathroom
floor. Which action should the nurse take first?
Ask the client to describe how she felt prior to the fall.
Move hazardous objects away from the client.
Notify the provider.
Check the client for injuries.
4. Why is it important to record only facts when documenting care?
To avoid legal implications.
To make documentation easier for the PSW.
, To allow for personal interpretation of events.
To ensure accuracy and reliability of the care provided.
5. Which of the following statements is true regarding professional boundaries?
• professional boundaries give priority to healthcare employees needs
• clients are rarely vulnerable to professional boundary violations
• professional boundaries set limits for the client/healthcare
provider relationships
• professional boundaries have little influence on trust building with
healthcare clients
6. What is the appropriate action to take if a client shares a secret with you?
Ignore them
Tell your friends
Post about it
Respect confidentiality unless it involves harm
7. In a scenario where a client expresses frustration about their care, how
should a Personal Support Worker respond to effectively build trust?
By ignoring the client's frustration.
By telling the client to calm down.
By listening actively and respectfully to the client's concerns.
By multitasking while the client speaks.
8. When the nurse is speaking with a client who speaks a different language
than the nurse, which of the following is best practice?
, Arrange for a translator
Stand directly next to the client and speak loudly into their ear
Speak loud and slow
Allow for the family to translate
9. What is the recommended action if a Personal Support Worker does not
understand a care direction?
Ask your supervisor
Try your own way
Do nothing
Guess
10. When must the nursing assistant always wear disposable gloves?
When feeding a resident.
When handling clean linen.
When giving someone a backrub.
When there is a possibility of coming in contact with blood or body
fluids.
11. What should you do if a client does not speak English during a care
interaction?
Ignore them
Use gestures, pictures, or translation support
Ask another client to translate
Speak louder
, 12. If a Personal Support Worker encounters a client who is hard of hearing and
is also in a noisy environment, what strategy should they employ to ensure
effective communication?
Ignore the noise and speak as usual.
Move to a quieter area and face the client while speaking clearly.
Continue speaking loudly over the noise.
Use only written communication.
13. What is a critical symptom that requires immediate reporting by a Personal
Support Worker?
A client has sudden chest pain
A client has a runny nose
A client is feeling tired
A client has a mild headache
14. What is the correct action to take when a client begins to fall?
Ease them to the floor, protecting the head
Run to get help first
Pull them toward a chair
Try to catch and lift them
15. Why is it important to face a client who is hard of hearing while speaking to
them?
It helps the client feel more comfortable.
It allows the client to read lips and see facial expressions.
