AAMA ADMINISTRATIVE STUDY GUIDE | CERTIFIED MEDICAL ASSISTANT (CMA)
ADMINISTRATIVE PRACTICE QUESTIONS AND ANSWERS | COMPLETE EXAM REVIEW
clustering schedule - ANS ✔✔this type of scheduling allows for the most efficient use of staff,
materials, and facilities
Envelope marked personal - ANS ✔✔what piece of mail should be placed on top when sorting
the physician's mail?
Open punctuation - ANS ✔✔requires no punctuation after the salutation of the closing
Medicaid - ANS ✔✔federal insurance program that provides for the medically indigent
posting - ANS ✔✔the process of transferring an amount from the day sheet to the ledger is
alphabetic cross-reference - ANS ✔✔numeric filing system requires the use of
physician, patient, and insurance company - ANS ✔✔third-party participation in an office
indicates the relationships among
dictation - ANS ✔✔style of speaking and enunciating words is referred to as
facsimile - ANS ✔✔the transmission of a hard copy of a written document through a phone line
is called a
by the third ring - ANS ✔✔the phone should be answered
, 30 seconds - ANS ✔✔after a caller has been placed on hold, you should make every attempt to
respond to the caller within
determine the problem and the appropriate staff member who can help the caller - ANS
✔✔when dealing with a difficult caller, you should
computer - ANS ✔✔an electronic device that takes in, stores, retrieves, and processes data is a
software - ANS ✔✔computer program that tells the computer what to do is
HIPPA - ANS ✔✔federal act that set forth guidelines for standardizing the electronic data
interchange of administrative and financial transactions, exposing fraud and abuse in
government programs and protecting the security and privacy of health information.
actively listening - ANS ✔✔when focusing on the conversation of the telephone and ignoring
outside distractions
provide the phone number or extension to which you are transferring the caller, in case the call
is disconnected - ANS ✔✔when routing a caller to another person, you should
appointment schedule matrix - ANS ✔✔configuration of the appointment book after all the
unavailable times are crossed out is known as
appointment book - ANS ✔✔considered a legal document and could be subject to subpoena
write and print clearly and make corrections neatly - ANS ✔✔which of the following is a
guideline that applies to using the appointment book
ADMINISTRATIVE PRACTICE QUESTIONS AND ANSWERS | COMPLETE EXAM REVIEW
clustering schedule - ANS ✔✔this type of scheduling allows for the most efficient use of staff,
materials, and facilities
Envelope marked personal - ANS ✔✔what piece of mail should be placed on top when sorting
the physician's mail?
Open punctuation - ANS ✔✔requires no punctuation after the salutation of the closing
Medicaid - ANS ✔✔federal insurance program that provides for the medically indigent
posting - ANS ✔✔the process of transferring an amount from the day sheet to the ledger is
alphabetic cross-reference - ANS ✔✔numeric filing system requires the use of
physician, patient, and insurance company - ANS ✔✔third-party participation in an office
indicates the relationships among
dictation - ANS ✔✔style of speaking and enunciating words is referred to as
facsimile - ANS ✔✔the transmission of a hard copy of a written document through a phone line
is called a
by the third ring - ANS ✔✔the phone should be answered
, 30 seconds - ANS ✔✔after a caller has been placed on hold, you should make every attempt to
respond to the caller within
determine the problem and the appropriate staff member who can help the caller - ANS
✔✔when dealing with a difficult caller, you should
computer - ANS ✔✔an electronic device that takes in, stores, retrieves, and processes data is a
software - ANS ✔✔computer program that tells the computer what to do is
HIPPA - ANS ✔✔federal act that set forth guidelines for standardizing the electronic data
interchange of administrative and financial transactions, exposing fraud and abuse in
government programs and protecting the security and privacy of health information.
actively listening - ANS ✔✔when focusing on the conversation of the telephone and ignoring
outside distractions
provide the phone number or extension to which you are transferring the caller, in case the call
is disconnected - ANS ✔✔when routing a caller to another person, you should
appointment schedule matrix - ANS ✔✔configuration of the appointment book after all the
unavailable times are crossed out is known as
appointment book - ANS ✔✔considered a legal document and could be subject to subpoena
write and print clearly and make corrections neatly - ANS ✔✔which of the following is a
guideline that applies to using the appointment book
