WGU C720 OBJECTIVE ASSESSMENT
Exam Questions and Correct Answers
(Verified Answers) Plus Rationales 2026
Q&A | Instant Download Pdf
1. Organizational behavior primarily studies:
A. Financial accounting systems
B. Human behavior in organizations
C. Marketing strategies
D. Legal compliance only
Answer: B
Rationale: Organizational behavior focuses on how individuals and groups act
within organizations.
2. A key goal of organizational behavior is to:
A. Reduce employee pay
B. Improve workplace effectiveness
C. Eliminate leadership
D. Avoid teamwork
Answer: B
Rationale: OB aims to improve performance, satisfaction, and effectiveness.
3. Motivation refers to:
A. Job title
B. Internal drive to achieve goals
,C. Company structure
D. Work schedule
Answer: B
Rationale: Motivation is the force that drives behavior toward goals.
4. Maslow’s hierarchy of needs starts with:
A. Self-actualization
B. Esteem
C. Physiological needs
D. Social needs
Answer: C
Rationale: Basic survival needs form the foundation of Maslow’s model.
5. Herzberg’s hygiene factors are related to:
A. Job satisfaction
B. Job dissatisfaction
C. Personality
D. Intelligence
Answer: B
Rationale: Hygiene factors prevent dissatisfaction but do not motivate.
6. Herzberg’s motivators include:
A. Salary only
B. Achievement and recognition
C. Company policy
D. Work conditions
Answer: B
Rationale: Motivators create job satisfaction and engagement.
, 7. Theory X managers assume employees:
A. Enjoy work naturally
B. Avoid responsibility
C. Are self-motivated
D. Always innovate
Answer: B
Rationale: Theory X assumes workers dislike work and need control.
8. Theory Y assumes employees:
A. Avoid responsibility
B. Are inherently lazy
C. Are self-motivated
D. Must be punished
Answer: C
Rationale: Theory Y assumes employees are self-driven.
9. Leadership is best defined as:
A. Giving orders only
B. Influencing others toward goals
C. Writing reports
D. Hiring employees
Answer: B
Rationale: Leadership involves influencing behavior toward objectives.
10. Autocratic leadership is characterized by:
A. Shared decision-making
B. Leader control of decisions
C. No leadership
D. Employee voting only
Exam Questions and Correct Answers
(Verified Answers) Plus Rationales 2026
Q&A | Instant Download Pdf
1. Organizational behavior primarily studies:
A. Financial accounting systems
B. Human behavior in organizations
C. Marketing strategies
D. Legal compliance only
Answer: B
Rationale: Organizational behavior focuses on how individuals and groups act
within organizations.
2. A key goal of organizational behavior is to:
A. Reduce employee pay
B. Improve workplace effectiveness
C. Eliminate leadership
D. Avoid teamwork
Answer: B
Rationale: OB aims to improve performance, satisfaction, and effectiveness.
3. Motivation refers to:
A. Job title
B. Internal drive to achieve goals
,C. Company structure
D. Work schedule
Answer: B
Rationale: Motivation is the force that drives behavior toward goals.
4. Maslow’s hierarchy of needs starts with:
A. Self-actualization
B. Esteem
C. Physiological needs
D. Social needs
Answer: C
Rationale: Basic survival needs form the foundation of Maslow’s model.
5. Herzberg’s hygiene factors are related to:
A. Job satisfaction
B. Job dissatisfaction
C. Personality
D. Intelligence
Answer: B
Rationale: Hygiene factors prevent dissatisfaction but do not motivate.
6. Herzberg’s motivators include:
A. Salary only
B. Achievement and recognition
C. Company policy
D. Work conditions
Answer: B
Rationale: Motivators create job satisfaction and engagement.
, 7. Theory X managers assume employees:
A. Enjoy work naturally
B. Avoid responsibility
C. Are self-motivated
D. Always innovate
Answer: B
Rationale: Theory X assumes workers dislike work and need control.
8. Theory Y assumes employees:
A. Avoid responsibility
B. Are inherently lazy
C. Are self-motivated
D. Must be punished
Answer: C
Rationale: Theory Y assumes employees are self-driven.
9. Leadership is best defined as:
A. Giving orders only
B. Influencing others toward goals
C. Writing reports
D. Hiring employees
Answer: B
Rationale: Leadership involves influencing behavior toward objectives.
10. Autocratic leadership is characterized by:
A. Shared decision-making
B. Leader control of decisions
C. No leadership
D. Employee voting only
