OPSY 5315 - RAO Exam 1 Study set
Guide and All Correct Answers 2026
Updated.
Which of the following is NOT considered to be a stakeholder?
A. community members
B. competitors
C. distributors
D. customers - Answer competitors
Which of the following is NOT considered to be one of the three primary functions that all
organizations perform?
A. production/operations
B. marketing
C. research and development
D. finance/accounting - Answer research and development
Which of these is NOT one of the basic functions of the management process?
A. staffing
B. inspecting
C. controlling
D. leading - Answer inspecting
What is the goal for mass customization?
A. The goal is to enrich jobs and move more decision making to the individual contributor.
B. The goal is to seek creative designs, efficient production, and high-quality goods via
international collaboration.
C. The goal is to produce customized products, whenever and wherever needed.
D. The goal is to let operations managers work with their supply chain to viciously cut
inventories at every level. - Answer The goal is to produce customized products, whenever
and wherever needed.
,A global network of organizations and activities that supply a firm with goods and services is
referred to as
A. a supply chain.
B. business functions.
C. production.
D. operations management. - Answer a supply chain.
Productivity increases when
A. inputs and outputs increase proportionately.
B. inputs increase while outputs remain the same.
C. inputs decrease while outputs remain the same.
D. outputs decrease while inputs remain the same. - Answer inputs decrease while outputs
remain the same.
Competition in the 21st century is no longer between companies; it is between
A. technologies.
B. supply chains.
C. countries.
D. individuals. - Answer supply chains.
A large percentage of the revenue of most firms is spent on which function?
A. operations
B. marketing
C. finance
D. research and development - Answer operations
The father of scientific management is
A. Henry Ford.
B. Henry L. Gantt.
C. Eli Whitney.
D. Frederick W. Taylor. - Answer Frederick W. Taylor.
, The creation of goods and services is referred to as:
A. production.
B. transformation.
C. design.
D. formation. - Answer production.
Which of the following activities at an airline is NOT an operations activity?
A. flying
B. crew scheduling
C. sales
D. catering - Answer sales
The economic activities that typically produce an intangible product are referred to as
A. goods.
B. services.
C. products.
D. phantoms. - Answer services.
The person who believed that management must do more to improve the work environment
and processes so that quality can be improved was
A. Walter Shewhart.
B. Eli Whitney.
C. W. Edwards Deming.
D. Henry Ford. - Answer W. Edwards Deming.
Which of the following OM decisions determines how a good or service is produced and
commits management to specific technology, quality, human resources, and capital investment?
A. managing quality
B. process and capacity design
Guide and All Correct Answers 2026
Updated.
Which of the following is NOT considered to be a stakeholder?
A. community members
B. competitors
C. distributors
D. customers - Answer competitors
Which of the following is NOT considered to be one of the three primary functions that all
organizations perform?
A. production/operations
B. marketing
C. research and development
D. finance/accounting - Answer research and development
Which of these is NOT one of the basic functions of the management process?
A. staffing
B. inspecting
C. controlling
D. leading - Answer inspecting
What is the goal for mass customization?
A. The goal is to enrich jobs and move more decision making to the individual contributor.
B. The goal is to seek creative designs, efficient production, and high-quality goods via
international collaboration.
C. The goal is to produce customized products, whenever and wherever needed.
D. The goal is to let operations managers work with their supply chain to viciously cut
inventories at every level. - Answer The goal is to produce customized products, whenever
and wherever needed.
,A global network of organizations and activities that supply a firm with goods and services is
referred to as
A. a supply chain.
B. business functions.
C. production.
D. operations management. - Answer a supply chain.
Productivity increases when
A. inputs and outputs increase proportionately.
B. inputs increase while outputs remain the same.
C. inputs decrease while outputs remain the same.
D. outputs decrease while inputs remain the same. - Answer inputs decrease while outputs
remain the same.
Competition in the 21st century is no longer between companies; it is between
A. technologies.
B. supply chains.
C. countries.
D. individuals. - Answer supply chains.
A large percentage of the revenue of most firms is spent on which function?
A. operations
B. marketing
C. finance
D. research and development - Answer operations
The father of scientific management is
A. Henry Ford.
B. Henry L. Gantt.
C. Eli Whitney.
D. Frederick W. Taylor. - Answer Frederick W. Taylor.
, The creation of goods and services is referred to as:
A. production.
B. transformation.
C. design.
D. formation. - Answer production.
Which of the following activities at an airline is NOT an operations activity?
A. flying
B. crew scheduling
C. sales
D. catering - Answer sales
The economic activities that typically produce an intangible product are referred to as
A. goods.
B. services.
C. products.
D. phantoms. - Answer services.
The person who believed that management must do more to improve the work environment
and processes so that quality can be improved was
A. Walter Shewhart.
B. Eli Whitney.
C. W. Edwards Deming.
D. Henry Ford. - Answer W. Edwards Deming.
Which of the following OM decisions determines how a good or service is produced and
commits management to specific technology, quality, human resources, and capital investment?
A. managing quality
B. process and capacity design
