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What is Empathic Listening? - CORRECT ANSWR 100%-Active Process to find out what a person is
trying to communicate
1. Nonjudgmental
2. Listen Carefully
3. Undivided Attention
4. Allow Silence for Reflection
5. Use Restatement to Clarify
Unit 1. Name the 4 levels in the CPI Crisis Development Model - CORRECT ANSWR 100%-Level 1-
Anxiety
= Supportive
, Level 2- Defensive = Directive
Level 3- Acting out person = CPI
Level 4- Tension Reduction = Theraputic Rapport
Unit 1.
What is Level 1 in the Crisis Development Model? - CORRECT ANSWR 100%-ANXIETY- A noticible
change in someones typical behavior
Unit 1. What is Level 1 in Crisis Dev. Model Approach to Anxiety? - CORRECT ANSWR 100%-
SUPPORTIVE- nonjudgemental, empathetic
Unit 1. What is Level 2 of Crisis Dev. Model? - CORRECT ANSWR 100%-DEFENSIVE- Beginning
stage of loss of rationality
Unit 1. What is Level 2 of Crisis Dev. Model Approach to Defensive? - CORRECT ANSWR
100%DIRECTIVE- Set Limits, Persuasion, Choices
Unit 1. What is Level 3 of Crisis Dev. Model? - CORRECT ANSWR 100%-ACTING OUT PERSON- Total
Loss of Rationality
Unit 1.What is Level 3 of Crisis Dev. Model Approach Acting Out Person? - CORRECT ANSWR
100%-NON
VERBAL PHYSICAL CRISIS INTERVENTION- A set of safe, non-harmful techniques that are to be used as a
last resort when their is danger to self or others, disruption to atmosphere
Unit 1.What is Level 4 of Crisis Dev. Model? - CORRECT ANSWR 100%-TENSION REDUCTION-
decrease in energy