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MNGT 3100 EXAM 2 QUESTIONS AND CORRECT ANSWERS

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MNGT 3100 EXAM 2 QUESTIONS AND CORRECT ANSWERS

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role of operations in organizational strategy


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-Operations management has a direct impact on competitiveness, quality,
productivity, and effectiveness
-operations management and organizational strategy have reciprocal
effects on each other
-strategic goals cannot be met if there are deficiencies and insufficiencies
in operations resources




pro-union


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, Wagner Act




The set of organizational activities directed at attracting, developing, and maintaining
an effective work force


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human resource management (HRM)




Global Efficiencies


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location efficiencies, economies of scale, economies of scope




the act of choosing one alternative from among a set of alternatives


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decision making




The set of strategic alternatives that an organization chooses from as it manages its
operations simultaneously across several industries and several markets


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, corporate level strategy




Being too lenient, too strict, or tending to rate all employees as "average".


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errors of leniency and strictness




salary


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exempt




May serve as president or board chair; has a major role
in planning and implementing the strategy


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chief executive officer




-Amended NLRA to limit the power of unions and increase management rights during
organizing campaigns
-Allows the US president to prevent or end a strike that endangers national security


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, Labor Management Relations Act of 1947 (Taft-Hartley Act)




Performace Appraisal Errors


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-recency error
-errors of leniency and strictness
-halo error
-central tendency error




Beginning a business that punishes resources previously handled by supplier
ex) McDonald's buys bakery
ex) Campbell's buys canning company


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backward vertical integration




the set of managerial activities used by an organization to transform resource inputs
into products, services, or both


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operations management

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