INDIANA COLLECTION
AGENCY MANAGER
Exam Practice Questions
2026-2027 Edition
Verified Answers Plus Rationales
Q&A; | Instant Download PDF
EXAM SPECIFICATIONS
Time Allocation: 2 Hours
Total Questions: 50 Questions on State Exam
Question Format: Multiple Choice with Rationales
Minimum Competency: 70% Required to Pass
Core Focus: FDCPA, Indiana Law, Management, Ethics
Indiana Collection Agency Manager Exam Prep 2026-2027 Page 1
, Exam Overview & Content Outline
EXAM PURPOSE
Indiana Collection Agency Manager license requires passing exam on federal Fair Debt Collection
Practices Act (FDCPA), Indiana Collection Agency Act (IC 25-11), trust accounts, bonding,
management responsibilities, and prohibited practices. Required for individuals managing collection
agencies in Indiana.
CONTENT DISTRIBUTION
• Federal Law - FDCPA (35%) — Prohibited practices, validation notice, communication rules,
harassment, false representation
• Indiana Collection Agency Act IC 25-11 (30%) — Licensing, bonding, trust accounts, manager
duties, prohibited acts, penalties
• Agency Management & Operations (20%) — Trust account management, bonding,
recordkeeping, employee supervision, compliance programs
• Ethics & Professional Conduct (10%) — Confidentiality, conflicts, unfair practices, consumer
protection
• Related Laws (5%) — FCRA, TCPA, HIPAA, bankruptcy stays, statute of limitations
QUESTION FORMAT & SCORING
Each item presents four options. Correct answers are highlighted in green with checkmark (✓).
Every question includes detailed rationale with statutory citations. Indiana requires 70% to pass
Collection Agency Manager exam.
STUDY STRATEGY
Master FDCPA prohibited practices and validation requirements. Know Indiana IC 25-11 licensing,
bonding, trust account rules. Understand manager responsibilities for supervision and compliance.
Review communication restrictions and penalties.
CURRICULUM ALIGNMENT
Questions reflect 2026-2027 standards: Fair Debt Collection Practices Act 15 USC 1692, Indiana
Code 25-11, Indiana Administrative Code, FTC regulations, and CFPB rules for debt collection.
Indiana Collection Agency Manager Exam Prep 2026-2027 Page 2
, SECTION I: Federal Law - FDCPA
1. Under FDCPA, debt collector may NOT contact consumer at:
A. 9:00 AM
✓ B. Before 8:00 AM or after 9:00 PM local time
C. 2:00 PM
D. 8:00 PM
Rationale: FDCPA 15 USC 1692c(a)(1): Prohibits communication at unusual time or place. Presumed
inconvenient before 8am or after 9pm local time at consumer's location. Exceptions: consumer agrees or
court permission. Applies to calls, texts.
2. FDCPA validation notice must be sent within:
A. 30 days of initial communication
✓ B. 5 days of initial communication
C. 60 days
D. No notice required
Rationale: FDCPA 1692g(a): Within 5 days of initial communication, collector must send written validation
notice stating amount, creditor name, 30-day dispute rights, verification will be provided if disputed. Failure
violates FDCPA.
3. FDCPA prohibits debt collector from:
A. Sending mail
✓ B. Threatening arrest or legal action not intended
C. Requesting payment
D. Providing name
Rationale: FDCPA 1692e: False representation. Cannot threaten arrest, lawsuit, wage garnishment, or legal
action unless actually intended and legal. Cannot imply government affiliation. Requesting payment and
identifying self are required.
4. Third-party disclosure under FDCPA:
A. Allowed to anyone
✓ B. Cannot disclose debt to third parties except spouse, attorney, credit bureau
C. Required to notify neighbors
D. Post on social media
Rationale: FDCPA 1692c(b): Cannot communicate with third parties about debt except consumer's spouse,
attorney, parent if minor, guardian, executor, credit bureau. Cannot tell employer, neighbors, relatives.
Violates privacy. Penalty: $1000 + damages.
5. Cease communication request under FDCPA requires collector to:
A. Continue calling
✓ B. Cease all communication except to notify of specific actions
C. Sue immediately
Indiana Collection Agency Manager Exam Prep 2026-2027 Page 3
AGENCY MANAGER
Exam Practice Questions
2026-2027 Edition
Verified Answers Plus Rationales
Q&A; | Instant Download PDF
EXAM SPECIFICATIONS
Time Allocation: 2 Hours
Total Questions: 50 Questions on State Exam
Question Format: Multiple Choice with Rationales
Minimum Competency: 70% Required to Pass
Core Focus: FDCPA, Indiana Law, Management, Ethics
Indiana Collection Agency Manager Exam Prep 2026-2027 Page 1
, Exam Overview & Content Outline
EXAM PURPOSE
Indiana Collection Agency Manager license requires passing exam on federal Fair Debt Collection
Practices Act (FDCPA), Indiana Collection Agency Act (IC 25-11), trust accounts, bonding,
management responsibilities, and prohibited practices. Required for individuals managing collection
agencies in Indiana.
CONTENT DISTRIBUTION
• Federal Law - FDCPA (35%) — Prohibited practices, validation notice, communication rules,
harassment, false representation
• Indiana Collection Agency Act IC 25-11 (30%) — Licensing, bonding, trust accounts, manager
duties, prohibited acts, penalties
• Agency Management & Operations (20%) — Trust account management, bonding,
recordkeeping, employee supervision, compliance programs
• Ethics & Professional Conduct (10%) — Confidentiality, conflicts, unfair practices, consumer
protection
• Related Laws (5%) — FCRA, TCPA, HIPAA, bankruptcy stays, statute of limitations
QUESTION FORMAT & SCORING
Each item presents four options. Correct answers are highlighted in green with checkmark (✓).
Every question includes detailed rationale with statutory citations. Indiana requires 70% to pass
Collection Agency Manager exam.
STUDY STRATEGY
Master FDCPA prohibited practices and validation requirements. Know Indiana IC 25-11 licensing,
bonding, trust account rules. Understand manager responsibilities for supervision and compliance.
Review communication restrictions and penalties.
CURRICULUM ALIGNMENT
Questions reflect 2026-2027 standards: Fair Debt Collection Practices Act 15 USC 1692, Indiana
Code 25-11, Indiana Administrative Code, FTC regulations, and CFPB rules for debt collection.
Indiana Collection Agency Manager Exam Prep 2026-2027 Page 2
, SECTION I: Federal Law - FDCPA
1. Under FDCPA, debt collector may NOT contact consumer at:
A. 9:00 AM
✓ B. Before 8:00 AM or after 9:00 PM local time
C. 2:00 PM
D. 8:00 PM
Rationale: FDCPA 15 USC 1692c(a)(1): Prohibits communication at unusual time or place. Presumed
inconvenient before 8am or after 9pm local time at consumer's location. Exceptions: consumer agrees or
court permission. Applies to calls, texts.
2. FDCPA validation notice must be sent within:
A. 30 days of initial communication
✓ B. 5 days of initial communication
C. 60 days
D. No notice required
Rationale: FDCPA 1692g(a): Within 5 days of initial communication, collector must send written validation
notice stating amount, creditor name, 30-day dispute rights, verification will be provided if disputed. Failure
violates FDCPA.
3. FDCPA prohibits debt collector from:
A. Sending mail
✓ B. Threatening arrest or legal action not intended
C. Requesting payment
D. Providing name
Rationale: FDCPA 1692e: False representation. Cannot threaten arrest, lawsuit, wage garnishment, or legal
action unless actually intended and legal. Cannot imply government affiliation. Requesting payment and
identifying self are required.
4. Third-party disclosure under FDCPA:
A. Allowed to anyone
✓ B. Cannot disclose debt to third parties except spouse, attorney, credit bureau
C. Required to notify neighbors
D. Post on social media
Rationale: FDCPA 1692c(b): Cannot communicate with third parties about debt except consumer's spouse,
attorney, parent if minor, guardian, executor, credit bureau. Cannot tell employer, neighbors, relatives.
Violates privacy. Penalty: $1000 + damages.
5. Cease communication request under FDCPA requires collector to:
A. Continue calling
✓ B. Cease all communication except to notify of specific actions
C. Sue immediately
Indiana Collection Agency Manager Exam Prep 2026-2027 Page 3
