AUTOMOTIVE TECHNOLOGY PRINCIPLES
DIAGNOSIS AND SERVICE 2026
CERTIFICATION EVALUATION TEST PAPER
QUESTIONS SOLUTIONS GRADED A PLUS
◉ Interchangeability
Answer: Meant that parts did not have to be custom built to match a
particular car.
◉ Advances in vehicle manufacturing technology have decreased the
need for:
Answer: Large Amounts of Labor
◉ Advantage of "Just In Time" manufacturing:
Answer: The manufacturer doesn't have to store large quantities of
parts
◉ Lube Technician
Answer: A technician who carries out scheduled maintenance
activities on a range of mechanical and related vehicle components
◉ Light Line Technician
,Answer: A technician who carries out scheduled maintenance
activities on a range of mechanical and related vehicle components.
◉ Heavy Line Technician
Answer: A technician who undertakes major engine, transmission,
and differential overhaul and repair.
◉ Chassis Technician
Answer: a technician who specializes in working on vehicle
suspension and steering systems.
◉ Brake Technician
Answer: a technician who specializes in working on vehicle brake
systems
◉ Drivability Technician
Answer: A technician who diagnoses and identifies mechanical and
electrical faults that affect vehicle performance and emissions.
◉ Who programs or reprograms (reflashes) powertrain control
modules (PCMs) using computerized equipment?
Answer: Drivability Technicians
,◉ Electrical Technician
Answer: A technician who diagnoses, replaces, maintains, identifies
fault with, and repairs electrical wiring and computer-based
equipment iterm-85n vehicles.
◉ Transmission Specialist
Answer: A technician who diagnoses, overhauls, and repairs
transmissions.
◉ Shop Foreman
Answer: The supervisor in a shop who oversees the work of
technicians and staff and communicates with customers and
external suppliers.
◉ Service Consultant (Advisor)
Answer: A service worker who works with both customers and
technicians; the first point of contact for customers seeking vehicle
repairs.
◉ Normally, whose job is it to greet the customer and complete the
repair or work order?
Answer: Service Advisor
◉ Service consultants work with:
, Answer: (Advisors)Both customers and technicians.
◉ Service Manager
Answer: The shop supervisor who is responsible for the
management of the service department.
◉ Parts Specialist
Answer: The person who serves customers at the parts counters.
◉ Ongoing technical training and support is available from:
Answer: Auto Manufacturers.
◉ Which repair facility would provide an opportunity to experience
the cutting edge of technology?
Answer: Dealerships
◉ Which of the following businesses perform work on only one or
two automotive systems?
Answer: Fleet service departments
◉ Repair work performed on vehicles still under the manufacturer's
warranty is usually performed by
Answer: Independent Service Shop or Dealerships
DIAGNOSIS AND SERVICE 2026
CERTIFICATION EVALUATION TEST PAPER
QUESTIONS SOLUTIONS GRADED A PLUS
◉ Interchangeability
Answer: Meant that parts did not have to be custom built to match a
particular car.
◉ Advances in vehicle manufacturing technology have decreased the
need for:
Answer: Large Amounts of Labor
◉ Advantage of "Just In Time" manufacturing:
Answer: The manufacturer doesn't have to store large quantities of
parts
◉ Lube Technician
Answer: A technician who carries out scheduled maintenance
activities on a range of mechanical and related vehicle components
◉ Light Line Technician
,Answer: A technician who carries out scheduled maintenance
activities on a range of mechanical and related vehicle components.
◉ Heavy Line Technician
Answer: A technician who undertakes major engine, transmission,
and differential overhaul and repair.
◉ Chassis Technician
Answer: a technician who specializes in working on vehicle
suspension and steering systems.
◉ Brake Technician
Answer: a technician who specializes in working on vehicle brake
systems
◉ Drivability Technician
Answer: A technician who diagnoses and identifies mechanical and
electrical faults that affect vehicle performance and emissions.
◉ Who programs or reprograms (reflashes) powertrain control
modules (PCMs) using computerized equipment?
Answer: Drivability Technicians
,◉ Electrical Technician
Answer: A technician who diagnoses, replaces, maintains, identifies
fault with, and repairs electrical wiring and computer-based
equipment iterm-85n vehicles.
◉ Transmission Specialist
Answer: A technician who diagnoses, overhauls, and repairs
transmissions.
◉ Shop Foreman
Answer: The supervisor in a shop who oversees the work of
technicians and staff and communicates with customers and
external suppliers.
◉ Service Consultant (Advisor)
Answer: A service worker who works with both customers and
technicians; the first point of contact for customers seeking vehicle
repairs.
◉ Normally, whose job is it to greet the customer and complete the
repair or work order?
Answer: Service Advisor
◉ Service consultants work with:
, Answer: (Advisors)Both customers and technicians.
◉ Service Manager
Answer: The shop supervisor who is responsible for the
management of the service department.
◉ Parts Specialist
Answer: The person who serves customers at the parts counters.
◉ Ongoing technical training and support is available from:
Answer: Auto Manufacturers.
◉ Which repair facility would provide an opportunity to experience
the cutting edge of technology?
Answer: Dealerships
◉ Which of the following businesses perform work on only one or
two automotive systems?
Answer: Fleet service departments
◉ Repair work performed on vehicles still under the manufacturer's
warranty is usually performed by
Answer: Independent Service Shop or Dealerships
