Q1. If
you leave the Community Center on foot and head northeast where are you likely to be
heading?
A. The Bank
B. The Police
C. Berta's Cakes
D. The Clinic
Q2. What direction is the large park in relation to the small park?
A. West
B. East
C. South
D. None of the above
Q3. The high school is ____ of the ______.
A. North, Gym
B. West, Townhall
C. South, Bank
D. Northeast, Soap factory
Q4. The environmental initiative's primary goal is to highlight the significance of bees in
ecosystems.
A. True
B. False
C. Cannot Say
Q5. According to Freud, which of the following is an example of how a person would behave if
their id went unchecked?
, A. They see a cake and want to eat it so they go ahead and eat the entire cake
B. They see a cake and want to eat it but wait a few hours to have a piece
C. They see a cake and want to eat it so they walk away and do not have a piece
D. They see a cake and want to eat it but give it to a friend instead
Q6. When is MI used?
A. For clients with physical health issues
B. For resistant clients, those with substance abuse issues, or court-mandated clients
C. For clients with no mental health issues
D. For clients with only relationship problems
Q7. A supervisor is a person who:
A. Has employee(s) who report directly to that person
B. Is responsible for the direct report's progress and productivity
C. Manages the direct report's performance
D. All of the above
Q8. Supervision exists:
A. Across all levels of management
B. Only between a supervisor and first-level employees
C. As a form of leadership
D. None of the above
Q9. Ithelps a great deal for supervisors to know the broader context in which they supervise,
including:
A. Strategic mission and goals
, B. Which leadership approach to use and when
C. The culture of the organization
D. All of the above
Q10. The free interchange of information, ideas, and desirable attitudes among employees is:
A. Collaboration
B. Communication
C. Teambuilding
Q11. Information flows:
A. Downwards
B. Upward
C. Sideways
D. All of the above
Q12. There are four (4) steps in the control process. They are:
A. Meeting with staff; disciplining staff; training staff & following up with staff
B. Setting standards; measuring performance; comparing results with standards & taking action
C. Planning; organizing; directing & reporting
D. Listen to staff; meet with residents regularly; keep supervisors in the loop & document results
Q13. Supervisors are responsible for planning, organizing, directing, and ________ the work of
employees.
A. Disciplining
B. Helping
C. Controlling
, D. Staffing
Q14. A member of your staff is consistently having personal packages delivered to the Management
Office. As the APM, what would be the appropriate response to this practice?
A. Have the receptionist accept the packages for her
B. Issue a counseling memo
C. Don't do anything since there is nothing wrong with it
D. Advise the staff member that the use of the Authority address to receive personal packages is prohibited
Q15. A major challenge for new first-level supervisors is that they:
A. Are using "people skills" that they never used before
B. Must get their work done via other peoples' work
C. Must trust others to get work done
D. All of the above
Q16. The stress of a supervisor's job depends on:
A. Their own personality
B. The ability to effectively delegate to direct reports
C. Access to resources and others' expertise
D. All of the above
Q17. Because of the stress of supervision, they (supervisors) should "supervise themselves"
including to:
A. Recognize signs of stress
B. Learn to delegate
C. Communicate
D. Focus on customer service
you leave the Community Center on foot and head northeast where are you likely to be
heading?
A. The Bank
B. The Police
C. Berta's Cakes
D. The Clinic
Q2. What direction is the large park in relation to the small park?
A. West
B. East
C. South
D. None of the above
Q3. The high school is ____ of the ______.
A. North, Gym
B. West, Townhall
C. South, Bank
D. Northeast, Soap factory
Q4. The environmental initiative's primary goal is to highlight the significance of bees in
ecosystems.
A. True
B. False
C. Cannot Say
Q5. According to Freud, which of the following is an example of how a person would behave if
their id went unchecked?
, A. They see a cake and want to eat it so they go ahead and eat the entire cake
B. They see a cake and want to eat it but wait a few hours to have a piece
C. They see a cake and want to eat it so they walk away and do not have a piece
D. They see a cake and want to eat it but give it to a friend instead
Q6. When is MI used?
A. For clients with physical health issues
B. For resistant clients, those with substance abuse issues, or court-mandated clients
C. For clients with no mental health issues
D. For clients with only relationship problems
Q7. A supervisor is a person who:
A. Has employee(s) who report directly to that person
B. Is responsible for the direct report's progress and productivity
C. Manages the direct report's performance
D. All of the above
Q8. Supervision exists:
A. Across all levels of management
B. Only between a supervisor and first-level employees
C. As a form of leadership
D. None of the above
Q9. Ithelps a great deal for supervisors to know the broader context in which they supervise,
including:
A. Strategic mission and goals
, B. Which leadership approach to use and when
C. The culture of the organization
D. All of the above
Q10. The free interchange of information, ideas, and desirable attitudes among employees is:
A. Collaboration
B. Communication
C. Teambuilding
Q11. Information flows:
A. Downwards
B. Upward
C. Sideways
D. All of the above
Q12. There are four (4) steps in the control process. They are:
A. Meeting with staff; disciplining staff; training staff & following up with staff
B. Setting standards; measuring performance; comparing results with standards & taking action
C. Planning; organizing; directing & reporting
D. Listen to staff; meet with residents regularly; keep supervisors in the loop & document results
Q13. Supervisors are responsible for planning, organizing, directing, and ________ the work of
employees.
A. Disciplining
B. Helping
C. Controlling
, D. Staffing
Q14. A member of your staff is consistently having personal packages delivered to the Management
Office. As the APM, what would be the appropriate response to this practice?
A. Have the receptionist accept the packages for her
B. Issue a counseling memo
C. Don't do anything since there is nothing wrong with it
D. Advise the staff member that the use of the Authority address to receive personal packages is prohibited
Q15. A major challenge for new first-level supervisors is that they:
A. Are using "people skills" that they never used before
B. Must get their work done via other peoples' work
C. Must trust others to get work done
D. All of the above
Q16. The stress of a supervisor's job depends on:
A. Their own personality
B. The ability to effectively delegate to direct reports
C. Access to resources and others' expertise
D. All of the above
Q17. Because of the stress of supervision, they (supervisors) should "supervise themselves"
including to:
A. Recognize signs of stress
B. Learn to delegate
C. Communicate
D. Focus on customer service
