APCO ACTUAL TEST QUESTIONS WITH COMPLETE SOLUTION VERIFIED RESOURCE

APCO ACTUAL TEST QUESTIONS WITH
COMPLETE SOLUTION VERIFIED
RESOURCE

●● Professionalism is defined by who you are, what you do, and how
others perceive you
Answer: True


●● Ethics involves an individuals personal, professional, and
organizational rules of conduct
Answer: True


●● The three primary fields of public safety communications are law
enforcement, fire service, and emergency management
Answer: False


●● The term vital services defines the primary functions or tasks of
public safety communications systems
Answer: True


●● Telephone books, maps, and cross reference directories are examples
of PSAP informational resources.
Answer: True

,●● A policy is a guide to action and a procedure is a guide to thinking.
Answer: False


●● All non verbal communication requires face to face communication.
Answer: FAlse


●● A question that can't be answered yes or no is an open ended
question.
Answer: True


●● Restating a speakers main points in your own words is applying the
active listening technique of reflecting feelings.
Answer: False


●● Repeating in a short declarative statement the emotions or feelings
the speaker is communicating is applying the active listening technique
of paraphrasing.
Answer: False


●● An observation is based on assumptions and an inference is based on
facts.
Answer: False

, ●● Good customer service means treating callers with diligence,
consideration, and respect.
Answer: True


●● Emergency calls only come in on emergency lines.
Answer: False


●● Giving legal advice and/or personal opinions is part of a
telecommunicators job.
Answer: False


●● It's okay for a telecommunicator to rely on memory during info
gathering.
Answer: False


●● An accurate description of weapons is critical info for response units.
Answer: True


●● The ALI is the calling party's telephone number and the ANI is the
calling party's address and dispatch info.
Answer: False