IET 43640 MIDTERM EXAM
QUESTIONS WITH VERIFIED
ANSWERS
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IET 43640 MIDTERM EXAM QUESTIONS WITH VERIFIED
ANSWERS
CORRECT 122
INCORRECT 00
Your answers
1 of 122
Term
what does "specification limits" or "spec limits" refer to?
-total variation actually measured from the process
- variation allowed by the specification
- voice of the process
- voice of the customer
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voice of the customer the what, how, how much, and who
shows process effort by department
all of the above
or person(s) in corresponding steps
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2 of 122
Term
measurement indicators tell us:
-identify how long a LSS project will take
-identify who is a supplier for a process
about technology requirements
-indicate performance of the processes inputs, process, and outputs,
needed for the process
Give this one a try later!
If one requirement is absent it does indicate performance of the
not cause dissatisfaction, but will processes inputs, process, and
delight client if present. outputs, needed for the process
Business Case and Benefits, Problem
evaluate the root cause
Statement, Goal Statement, Scope,
systematically
Timeline, Team Memers
Don't know?
3 of 122
Term
How do you identify KPI measurements and targets
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1) They are specific and measurable( and method of measurement is specific)
2) They are related directly to an attribute of the product or service
3) They don't have alternatives and don't bias the design toward a particular
approach or technology.
4) They are complete and unambiguous
5) They describe what and not how
1) yes/no
2) categories
3) service performance rating( good, poor)
Satisfaction
1) Must-Be (must have/disatisfy)
2) Primary(Satisfies)
3) Delighter( Attractive qualities)
1) Make sure they can be measured
2) Establishes a target( Customer spec and Acceptable Range performance.)
Don't know?
4 of 122
Term
What is considered to be a non value added (non-essential activity)
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QUESTIONS WITH VERIFIED
ANSWERS
written by
GEEKA
The Marketplace to Buy and Sell your Study Material
At Stuvia, you will find the best notes, summaries, flashcards & other study material. Search for your
school or uni and find the study material you need.
www.stuvia.com
Downloaded by: GEEKA | Want to earn $1.236
Distribution of this document is illegal extra per year?
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IET 43640 MIDTERM EXAM QUESTIONS WITH VERIFIED
ANSWERS
CORRECT 122
INCORRECT 00
Your answers
1 of 122
Term
what does "specification limits" or "spec limits" refer to?
-total variation actually measured from the process
- variation allowed by the specification
- voice of the process
- voice of the customer
Give this one a try later!
voice of the customer the what, how, how much, and who
shows process effort by department
all of the above
or person(s) in corresponding steps
Don't know?
Downloaded by: GEEKA | Want to earn $1.236
Distribution of this document is illegal extra per year?
, Stuvia.com - The Marketplace to Buy and Sell your Study Material
2 of 122
Term
measurement indicators tell us:
-identify how long a LSS project will take
-identify who is a supplier for a process
about technology requirements
-indicate performance of the processes inputs, process, and outputs,
needed for the process
Give this one a try later!
If one requirement is absent it does indicate performance of the
not cause dissatisfaction, but will processes inputs, process, and
delight client if present. outputs, needed for the process
Business Case and Benefits, Problem
evaluate the root cause
Statement, Goal Statement, Scope,
systematically
Timeline, Team Memers
Don't know?
3 of 122
Term
How do you identify KPI measurements and targets
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Distribution of this document is illegal extra per year?
, Stuvia.com - The Marketplace to Buy and Sell your Study Material
Give this one a try later!
1) They are specific and measurable( and method of measurement is specific)
2) They are related directly to an attribute of the product or service
3) They don't have alternatives and don't bias the design toward a particular
approach or technology.
4) They are complete and unambiguous
5) They describe what and not how
1) yes/no
2) categories
3) service performance rating( good, poor)
Satisfaction
1) Must-Be (must have/disatisfy)
2) Primary(Satisfies)
3) Delighter( Attractive qualities)
1) Make sure they can be measured
2) Establishes a target( Customer spec and Acceptable Range performance.)
Don't know?
4 of 122
Term
What is considered to be a non value added (non-essential activity)
Give this one a try later!
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Distribution of this document is illegal extra per year?
