CERTIFICATION ASSESSMENT 2026 VERIFIED
ANSWERS GRADED A+
◉ As a part of the management process, refers to the act of
overseeing people. It is an activity that takes place at all levels in an
organization except at the work level. Pg 1.
Answer: Supervision
◉ Workers' performance and morale are more strongly influenced
by their _________________ than by any other factor in their
environment. Pg 1.
Answer: Immediate Superior
◉ Who said "if you lead people well and help members of your team
to become effective leaders, a successful career path is almost
guaranteed?" Pg 1.
Answer: Leadership Expert John C. Maxwell
◉ ___________ are responsible for production and ___________ are
responsible for people. Pg 1.
Answer: People and Supervisors
,◉ Who explains that morale cannot be achieved through incentive
or policy? Pg 2.
Answer: David Lieberman
◉ The supervisor should provide the subordinate with ____________
that will give them a sense of worth within the organization. Pg 2.
Answer: Performance Feedback
◉ Supervisors are responsible for keeping their superiors informed
through __________ and _____________ reports and to this end must keep
themselves informed through records, research, and inspection. Pg
3.
Answer: Oral and Written Reports
◉ In delegating ____________________ to subordinates, expert
supervisors will give subordinates sufficient authority to match the
responsibility they have imposed on their subordinates and will
then hold them accountable for the outcome, but the final
responsibility for the job lies with supervisors. Pg 3.
Answer: Routine Tasks
◉ How do supervisors prepare for leadership positions? Pg 4.
Answer: By gaining knowledge and understanding of the policies,
rules, procedures, functions, and objectives of the organization
, ◉ Which commission emphasized the importance of understanding
informal organizations in the "The Report of the National
Commission on the Public Service." Pg 4.
Answer: The Volcker Commission
◉ What are the basic supervisory responsibilities? Pg 4.
Answer: Planner, Personnel Officer, Trainer, Coach, Counselor,
Controller, Decision Maker and Communicator, and Leader
◉ The supervisor should be familiar with _________________ to bring
about greater efficiency in the organization through the streamlining
of procedures, reduction of paperwork, and effective use of
personnel resources. Pg 4.
Answer: Work Simplification Practices
◉ _______________ supervisors obtain better results than
_____________________ ones. Pg 5.
Answer: Employee-Centered and Production-Centered
◉ The skill of _______________ refers to the practice of confronting an
employee with his or her job performance record with the objective
of finding ways to overcome deficiencies and improve job
performance. Pg 6.