LATEST APRIL 2026 CASE STUDY WEEK 7 57
YEARS OLD PATIENT ,PRESENT HIGH
BLOOD PRESSURE NRNP 6512 ACTUAL
SCREENSHOT Complete H&P, Diagnosis and
Management Plan (100% Expert Score .)
PART 1: TOTAL QUALITY MANAGEMENT (TQM) & QUALITY TOOLS
Questions 1–35
Q1. Which total quality management (TQM) process was developed to stress management's
responsibility for quality?
A) ISO 9000
B) Six Sigma
C) 14 points for quality improvement
D) PDSA cycle
Correct Answer: C
Rationale: W. Edwards Deming developed the "14 Points" to guide companies in quality
improvement, specifically emphasizing that management is responsible for the system, not
just the workers on the line. Deming argued that 85-94% of quality problems stem from the
system that management creates, not from worker error.
Q2. Which TQM process consists of published international standards and guidelines that
companies use to demonstrate that they have met all the standards specified?
A) Six Sigma
B) ISO 14000
C) ISO 9000
D) Malcolm Baldrige Award
Correct Answer: C
Rationale: ISO 9000 is a set of international quality standards and a certification demonstrating
companies have met all the standards specified. ISO 9000 focuses on quality management
,systems (QMS). ISO 14000 addresses environmental responsibility. The current version is ISO
9001:2015.
Q3. What is the most important principle of TQM?
A) Maximizing shareholder value
B) Meeting the needs and satisfaction of customers
C) Enhancing employee morale
D) Reducing operational costs
Correct Answer: B
Rationale: TQM is fundamentally a customer-focused philosophy. Quality is defined as meeting
or exceeding customer expectations. Without customer satisfaction, continuous improvement
efforts lack direction and purpose.
Q4. The common theme in TQM across all functions in an organization is to:
A) Maximize shareholder value
B) Eliminate all forms of waste
C) Satisfy customer needs
D) Reduce employee turnover
Correct Answer: C
Rationale: TQM's most important principle is its focus on customer needs and satisfaction. All
quality efforts must ultimately align with what customers value.
Q5. What is the primary focus of Six Sigma in operations management?
A) Enhancing employee satisfaction
B) Reducing defects and improving quality
C) Lowering operational costs
D) Increasing production speed
Correct Answer: B
Rationale: Six Sigma is a disciplined, data-driven methodology for eliminating defects, driving
toward six standard deviations between the mean and the nearest specification limit, resulting
in approximately 3.4 defects per million opportunities (DPMO) .
,Q6. Which quality tool is used to record the frequency of occurrence of certain process
failures?
A) Pareto chart
B) Checklist
C) Cause-and-effect diagram
D) Control chart
Correct Answer: B
Rationale: A checklist (or check sheet) is a simple data-recording tool used to collect and tally
frequency data for specific events or defects. It is one of the seven basic quality tools.
Q7. A cause-and-effect diagram is also known as a:
A) Pareto chart
B) Fishbone diagram
C) Control chart
D) Scatter plot
Correct Answer: B
Rationale: A cause-and-effect diagram is commonly called a fishbone diagram (or Ishikawa
diagram) because its shape resembles a fish skeleton. It is used to identify potential causes of a
quality problem.
Q8. What is the main purpose of using a Cause and Effect Diagram?
A) Estimate process variation
B) Identify special cause variation
C) Perform root cause analysis
D) Estimate process capability
Correct Answer: C
Rationale: Cause-and-effect diagrams help quality teams systematically explore and
document all possible causes of a problem, organizing them into categories for structured root
cause analysis.
Q9. Which technique is used to identify quality problems based on their degree of
importance?
, A) Histogram
B) Pareto Analysis
C) Scatter Diagram
D) Flowchart
Correct Answer: B
Rationale: Pareto analysis is a technique used to identify quality problems based on their
degree of importance, based on the Pareto principle (80/20 rule) that a minority of causes
leads to the majority of problems.
Q10. What is the primary purpose of Pareto Analysis in quality management?
A) To forecast future sales
B) To identify the most significant quality problems
C) To calculate production costs
D) To design new products
Correct Answer: B
Rationale: Pareto analysis distinguishes the "vital few" from the "trivial many," enabling
organizations to allocate resources efficiently. Roughly 80% of quality problems come from 20%
of the causes.
Q11. A chart that shows the frequency distribution of observed values of a variable is called
a:
A) Control chart
B) Histogram
C) Scatter diagram
D) Pareto chart
Correct Answer: B
Rationale: A histogram displays data distribution by grouping values into intervals (bins) and
showing frequency as bar heights. It reveals the shape, center, and spread of data.
Q12. A schematic of the sequence of steps involved in an operation or process is called a:
A) Checklist
B) Flowchart
YEARS OLD PATIENT ,PRESENT HIGH
BLOOD PRESSURE NRNP 6512 ACTUAL
SCREENSHOT Complete H&P, Diagnosis and
Management Plan (100% Expert Score .)
PART 1: TOTAL QUALITY MANAGEMENT (TQM) & QUALITY TOOLS
Questions 1–35
Q1. Which total quality management (TQM) process was developed to stress management's
responsibility for quality?
A) ISO 9000
B) Six Sigma
C) 14 points for quality improvement
D) PDSA cycle
Correct Answer: C
Rationale: W. Edwards Deming developed the "14 Points" to guide companies in quality
improvement, specifically emphasizing that management is responsible for the system, not
just the workers on the line. Deming argued that 85-94% of quality problems stem from the
system that management creates, not from worker error.
Q2. Which TQM process consists of published international standards and guidelines that
companies use to demonstrate that they have met all the standards specified?
A) Six Sigma
B) ISO 14000
C) ISO 9000
D) Malcolm Baldrige Award
Correct Answer: C
Rationale: ISO 9000 is a set of international quality standards and a certification demonstrating
companies have met all the standards specified. ISO 9000 focuses on quality management
,systems (QMS). ISO 14000 addresses environmental responsibility. The current version is ISO
9001:2015.
Q3. What is the most important principle of TQM?
A) Maximizing shareholder value
B) Meeting the needs and satisfaction of customers
C) Enhancing employee morale
D) Reducing operational costs
Correct Answer: B
Rationale: TQM is fundamentally a customer-focused philosophy. Quality is defined as meeting
or exceeding customer expectations. Without customer satisfaction, continuous improvement
efforts lack direction and purpose.
Q4. The common theme in TQM across all functions in an organization is to:
A) Maximize shareholder value
B) Eliminate all forms of waste
C) Satisfy customer needs
D) Reduce employee turnover
Correct Answer: C
Rationale: TQM's most important principle is its focus on customer needs and satisfaction. All
quality efforts must ultimately align with what customers value.
Q5. What is the primary focus of Six Sigma in operations management?
A) Enhancing employee satisfaction
B) Reducing defects and improving quality
C) Lowering operational costs
D) Increasing production speed
Correct Answer: B
Rationale: Six Sigma is a disciplined, data-driven methodology for eliminating defects, driving
toward six standard deviations between the mean and the nearest specification limit, resulting
in approximately 3.4 defects per million opportunities (DPMO) .
,Q6. Which quality tool is used to record the frequency of occurrence of certain process
failures?
A) Pareto chart
B) Checklist
C) Cause-and-effect diagram
D) Control chart
Correct Answer: B
Rationale: A checklist (or check sheet) is a simple data-recording tool used to collect and tally
frequency data for specific events or defects. It is one of the seven basic quality tools.
Q7. A cause-and-effect diagram is also known as a:
A) Pareto chart
B) Fishbone diagram
C) Control chart
D) Scatter plot
Correct Answer: B
Rationale: A cause-and-effect diagram is commonly called a fishbone diagram (or Ishikawa
diagram) because its shape resembles a fish skeleton. It is used to identify potential causes of a
quality problem.
Q8. What is the main purpose of using a Cause and Effect Diagram?
A) Estimate process variation
B) Identify special cause variation
C) Perform root cause analysis
D) Estimate process capability
Correct Answer: C
Rationale: Cause-and-effect diagrams help quality teams systematically explore and
document all possible causes of a problem, organizing them into categories for structured root
cause analysis.
Q9. Which technique is used to identify quality problems based on their degree of
importance?
, A) Histogram
B) Pareto Analysis
C) Scatter Diagram
D) Flowchart
Correct Answer: B
Rationale: Pareto analysis is a technique used to identify quality problems based on their
degree of importance, based on the Pareto principle (80/20 rule) that a minority of causes
leads to the majority of problems.
Q10. What is the primary purpose of Pareto Analysis in quality management?
A) To forecast future sales
B) To identify the most significant quality problems
C) To calculate production costs
D) To design new products
Correct Answer: B
Rationale: Pareto analysis distinguishes the "vital few" from the "trivial many," enabling
organizations to allocate resources efficiently. Roughly 80% of quality problems come from 20%
of the causes.
Q11. A chart that shows the frequency distribution of observed values of a variable is called
a:
A) Control chart
B) Histogram
C) Scatter diagram
D) Pareto chart
Correct Answer: B
Rationale: A histogram displays data distribution by grouping values into intervals (bins) and
showing frequency as bar heights. It reveals the shape, center, and spread of data.
Q12. A schematic of the sequence of steps involved in an operation or process is called a:
A) Checklist
B) Flowchart
