?
D?
VE
RO
PP
_A
IA
UV
ST
, TABLE OF CONTENTS
Test Bank: Business Communication: A Problem-Solving Approach,
2nd Edition
Authors: Paula Lentz, Kathryn Rentz, Kristen Getchell
ST
Part One: Communication in the World of Work
UV
1. Solving Communication Problems in the Workplace
2. Getting Positive Responses to Your Communication
3. Communicating with Culturally Diverse Audiences
IA
Part Two: Essential Components of Business Communication
4. Designing the Right Type of Message: From Letters to Social Media
_A
5. Communicating Your Messages Visually
6. Crafting Effective Sentences and Paragraphs
PP
Part Three: Structures and Strategies for Common Business Documents
7. Writing Good-News and Neutral Messages
RO
8. Writing Bad-News Messages
9. Writing Persuasive Messages and Proposals
10. Researching and Writing Reports
11. Creating the Right Type of Report
VE
Part Four: Strategies for Oral Communication and the Job Search
12. Delivering Business Presentations and Speeches
D?
13. Using Interpersonal Communication Skills in Conversations and Meetings
14. Communicating in the Job Search
?
, Chapter 1 Solving Communication Problems in the Workplace
Student name:
1) Poor communication has a negative effect on career progression but has little effect on the
morale of employees.
⊚ true
⊚ false
ST
2) Researchers have found that poor communication often erodes customer loyalty.
⊚ true
UV
⊚ false
3) It is now more important for employees to have visual literacy than verbal literacy.
⊚ true
IA
⊚ false
_A
4) Poor communication negatively affects big businesses, but not small businesses.
⊚ true
⊚ false
PP
5) The term social intelligence refers to the ability of people to quickly assess the emotions of
those around them and adapt their tone, words, and gestures accordingly.
⊚ true
RO
⊚ false
6) The ability to interact with data, see patterns in data, make data-based decisions, and use data
VE
to design for desired outcomes is known as artificial intelligence.
⊚ true
⊚ false
D
7) The widespread use of the internet has increased companies' attention to social responsibility.
??
⊚ true
⊚ false
, Chapter 1 Solving Communication Problems in the Workplace
8) When two employees of a business communicate in order to complete a project, they are
engaging in internal-operational communication.
⊚ true
⊚ false
ST
9) Personal communication interferes with productivity and should be prohibited in the
workplace.
⊚ true
UV
⊚ false
10) The most formal structure of an organization is the traditional hierarchy.
⊚ true
IA
⊚ false
_A
11) Darius, a CEO, sends an email to Anja, a project manager, asking for a progress update on
one of the company’s latest projects. This an example of external-operational
communication.
⊚ true
PP
⊚ false
12) The kind of communication a business does is independent of the nature of the business.
RO
⊚ true
⊚ false
VE
13) It is much more difficult for outsiders to break into a multicultural organization than one that
is culturally homogenous.
⊚ true
⊚ false
D ??
14) The workplace context is complex, often presenting a person with many ways to handle a
situation.
⊚ true
⊚ false
D?
VE
RO
PP
_A
IA
UV
ST
, TABLE OF CONTENTS
Test Bank: Business Communication: A Problem-Solving Approach,
2nd Edition
Authors: Paula Lentz, Kathryn Rentz, Kristen Getchell
ST
Part One: Communication in the World of Work
UV
1. Solving Communication Problems in the Workplace
2. Getting Positive Responses to Your Communication
3. Communicating with Culturally Diverse Audiences
IA
Part Two: Essential Components of Business Communication
4. Designing the Right Type of Message: From Letters to Social Media
_A
5. Communicating Your Messages Visually
6. Crafting Effective Sentences and Paragraphs
PP
Part Three: Structures and Strategies for Common Business Documents
7. Writing Good-News and Neutral Messages
RO
8. Writing Bad-News Messages
9. Writing Persuasive Messages and Proposals
10. Researching and Writing Reports
11. Creating the Right Type of Report
VE
Part Four: Strategies for Oral Communication and the Job Search
12. Delivering Business Presentations and Speeches
D?
13. Using Interpersonal Communication Skills in Conversations and Meetings
14. Communicating in the Job Search
?
, Chapter 1 Solving Communication Problems in the Workplace
Student name:
1) Poor communication has a negative effect on career progression but has little effect on the
morale of employees.
⊚ true
⊚ false
ST
2) Researchers have found that poor communication often erodes customer loyalty.
⊚ true
UV
⊚ false
3) It is now more important for employees to have visual literacy than verbal literacy.
⊚ true
IA
⊚ false
_A
4) Poor communication negatively affects big businesses, but not small businesses.
⊚ true
⊚ false
PP
5) The term social intelligence refers to the ability of people to quickly assess the emotions of
those around them and adapt their tone, words, and gestures accordingly.
⊚ true
RO
⊚ false
6) The ability to interact with data, see patterns in data, make data-based decisions, and use data
VE
to design for desired outcomes is known as artificial intelligence.
⊚ true
⊚ false
D
7) The widespread use of the internet has increased companies' attention to social responsibility.
??
⊚ true
⊚ false
, Chapter 1 Solving Communication Problems in the Workplace
8) When two employees of a business communicate in order to complete a project, they are
engaging in internal-operational communication.
⊚ true
⊚ false
ST
9) Personal communication interferes with productivity and should be prohibited in the
workplace.
⊚ true
UV
⊚ false
10) The most formal structure of an organization is the traditional hierarchy.
⊚ true
IA
⊚ false
_A
11) Darius, a CEO, sends an email to Anja, a project manager, asking for a progress update on
one of the company’s latest projects. This an example of external-operational
communication.
⊚ true
PP
⊚ false
12) The kind of communication a business does is independent of the nature of the business.
RO
⊚ true
⊚ false
VE
13) It is much more difficult for outsiders to break into a multicultural organization than one that
is culturally homogenous.
⊚ true
⊚ false
D ??
14) The workplace context is complex, often presenting a person with many ways to handle a
situation.
⊚ true
⊚ false
