MGSC 485 Actual EXAM 2 Questions And
CORRECT Answers
DMAIC Define phase summary - CORRECT ANSWERS - defining the objective and scope of the
project
- tools: goal statement, in scope vs. out of scope, SIPOC, Kano, CTQ Tree, Affinity Diagram,
Brainstorming, Nominal Group technique (multi voting)
DMAIC Measure phase summary - CORRECT ANSWERS drawing the current state process map
(using all different types of diagrams like swim lane map, value stream map, spaghetti diagram, etc.
what data to measure and to what precision? define all your X and Y variables for this; use Rule of
10s (resolution)
what type of data to measure? find your continuous and attributes variables. Attributes include
nominal & ordinal
when to measure the data and from where? hour of day, day of the week, week of the month,
season of the year. Using primary gemba, secondary data, and domain experts
how much to measure? based on the initial same, check the variability, do sample size calculations
DMAIC Analyze phase summary - CORRECT ANSWERS understand the current process and
performance by using basic statistics and graphs
qualitative analysis tools include fishbone diagram, failure mode & effects analysis, 5 why's, and
TIMWOODU
multivariable statistical tools
DMAIC Improve phase summary - CORRECT ANSWERS develop solutions using negative
brainstorming, SCAMPER, FMEA
, prioritize solutions using Pugh matrix, stop light analysis
implement by using the 5 S's (sort, store, shine, standardize, and sustain)
DMAIC Control phase summary - CORRECT ANSWERS error proof the process with Poka Yoke
develop accountability control using control checks, accountability table, spider charts
use control charts (X bar, R bar)
standardize the process using standard work
silent brainstorm tool - CORRECT ANSWERS each team member writes down as many ideas as
possible within an allotted time (on post it notes)
tip: think about things that would make for a good project and always think about both sides
(customers and resources)
- purpose is to generate ideas
- you should avoid the loudest voice from always winning
- time bound (one hour or one day)
- facilitator counts distinct ideas and frequency with which they are mentioned by the team
affinity diagram tool - CORRECT ANSWERS purpose: to identify common themes and clusters
among ideas
put all related ideas into the same column, should end up with separate columns for all unrelated
ideas
think about the title/name for the theme of each column and name them.
this will be your project selection criteria
CORRECT Answers
DMAIC Define phase summary - CORRECT ANSWERS - defining the objective and scope of the
project
- tools: goal statement, in scope vs. out of scope, SIPOC, Kano, CTQ Tree, Affinity Diagram,
Brainstorming, Nominal Group technique (multi voting)
DMAIC Measure phase summary - CORRECT ANSWERS drawing the current state process map
(using all different types of diagrams like swim lane map, value stream map, spaghetti diagram, etc.
what data to measure and to what precision? define all your X and Y variables for this; use Rule of
10s (resolution)
what type of data to measure? find your continuous and attributes variables. Attributes include
nominal & ordinal
when to measure the data and from where? hour of day, day of the week, week of the month,
season of the year. Using primary gemba, secondary data, and domain experts
how much to measure? based on the initial same, check the variability, do sample size calculations
DMAIC Analyze phase summary - CORRECT ANSWERS understand the current process and
performance by using basic statistics and graphs
qualitative analysis tools include fishbone diagram, failure mode & effects analysis, 5 why's, and
TIMWOODU
multivariable statistical tools
DMAIC Improve phase summary - CORRECT ANSWERS develop solutions using negative
brainstorming, SCAMPER, FMEA
, prioritize solutions using Pugh matrix, stop light analysis
implement by using the 5 S's (sort, store, shine, standardize, and sustain)
DMAIC Control phase summary - CORRECT ANSWERS error proof the process with Poka Yoke
develop accountability control using control checks, accountability table, spider charts
use control charts (X bar, R bar)
standardize the process using standard work
silent brainstorm tool - CORRECT ANSWERS each team member writes down as many ideas as
possible within an allotted time (on post it notes)
tip: think about things that would make for a good project and always think about both sides
(customers and resources)
- purpose is to generate ideas
- you should avoid the loudest voice from always winning
- time bound (one hour or one day)
- facilitator counts distinct ideas and frequency with which they are mentioned by the team
affinity diagram tool - CORRECT ANSWERS purpose: to identify common themes and clusters
among ideas
put all related ideas into the same column, should end up with separate columns for all unrelated
ideas
think about the title/name for the theme of each column and name them.
this will be your project selection criteria
