DECISION SUPPORT CH-10 UPDATED Actual
EXAM Questions And CORRECT Answers
Briefly describe the five stage decision making process - CORRECT ANSWERS 1) identify the
problem and uncertainties
2) obtain information
3) make predictions about the future
4) make decisions by choosing among alternatives
5) implement the decision, evaluate performance, and learn
Define the term DSS and briefly describe the basic capabilities of a DSS - CORRECT ANSWERS a
decision support system (DSS) is an organized collection of people, procedures, software, databases,
and devices used to help make decisions that solve problems (used at all levels). The focus of a DSS is
on decision-making effectiveness regarding unstructured or semistructured business problems. A DSS
provides rapid access to information, handles large amounts of data from different sources, provides
report and presentation flexibility, offers both textual and graphical orientation, supports drill-down
analysis, and performs complex, sophisticated analyses.
Identify and briefly describe the various kinds of reports frequently produced by a MIS - CORRECT
ANSWERS 1) Scheduled reports: produced periodically, such as daily, weekly, or monthly (key-
indicator report summarizes the previous day's critical activities)
2) Demand reports: developed to provide certain information upon request
3) Exception reports: automatically produced when a situation is unusual or requires management
action. Trigger points should be set carefully
4) Drill-down reports: provide increasingly detailed data about a situation
structured decisions - CORRECT ANSWERS are ones where the variables that comprise the
decision are known and can be measured quantitatively
delphi approach - CORRECT ANSWERS is a structured, interactive, iterative decision-making
method that relies on input from a panel of reports
teleconferencing - CORRECT ANSWERS is used when the decision frequency is low and the
location of group members is distant
EXAM Questions And CORRECT Answers
Briefly describe the five stage decision making process - CORRECT ANSWERS 1) identify the
problem and uncertainties
2) obtain information
3) make predictions about the future
4) make decisions by choosing among alternatives
5) implement the decision, evaluate performance, and learn
Define the term DSS and briefly describe the basic capabilities of a DSS - CORRECT ANSWERS a
decision support system (DSS) is an organized collection of people, procedures, software, databases,
and devices used to help make decisions that solve problems (used at all levels). The focus of a DSS is
on decision-making effectiveness regarding unstructured or semistructured business problems. A DSS
provides rapid access to information, handles large amounts of data from different sources, provides
report and presentation flexibility, offers both textual and graphical orientation, supports drill-down
analysis, and performs complex, sophisticated analyses.
Identify and briefly describe the various kinds of reports frequently produced by a MIS - CORRECT
ANSWERS 1) Scheduled reports: produced periodically, such as daily, weekly, or monthly (key-
indicator report summarizes the previous day's critical activities)
2) Demand reports: developed to provide certain information upon request
3) Exception reports: automatically produced when a situation is unusual or requires management
action. Trigger points should be set carefully
4) Drill-down reports: provide increasingly detailed data about a situation
structured decisions - CORRECT ANSWERS are ones where the variables that comprise the
decision are known and can be measured quantitatively
delphi approach - CORRECT ANSWERS is a structured, interactive, iterative decision-making
method that relies on input from a panel of reports
teleconferencing - CORRECT ANSWERS is used when the decision frequency is low and the
location of group members is distant
