BUSINESS 311: General Business EXAM
questions and CORRECT Answers
To operations managers, _____ means producing output or achieving a goal at the lowest cost. -
CORRECT ANSWERS efficiency
_____ is concerned with supervising all of the activities involved in creating value by producing
goods and services and distributing them to customers. - CORRECT ANSWERS operations
management
_____ is a family of generic standards for environmental management established by the
International Organization for Standardization. - CORRECT ANSWERS ISO 14000
Eddys Inc., a denim jeans manufacturer, has employed a strategy that allows it to manufacture jeans
that suit the needs of specific customers. This strategy enables Eddys Inc. to produce its goods in
small quantities and offer a wide variety of options to its customers. The firm is able to do all this at
costs almost as low as those associated with traditional production techniques. Given this
information, it can be inferred that Eddys Inc. uses _____. - CORRECT ANSWERS mass
customization
Which of the following is a key factor that operations managers evaluate when deciding the location
of a manufacturing facility? - CORRECT ANSWERS Adequacy of utilities
In the context of operations management, _____ means finding ways to meet an organization's
current objectives while protecting and preserving the environment for future generations. -
CORRECT ANSWERS sustainability
Which of the following is a characteristic shared by all versions of total quality management (TQM)?
- CORRECT ANSWERS It focuses on prevention rather than correction of errors.
Which of the following statements is true about enterprise resource planning (ERP) systems? -
CORRECT ANSWERS They provide a common information system that makes it easier for
organizations throughout a value chain to communicate and coordinate their activities.
The goal of mass production strategy is to: - CORRECT ANSWERS achieve reductions in average
cost by taking advantage of specialization and the efficient use of capital.
, Which of the following is a characteristic of total quality management (TQM)? - CORRECT
ANSWERS It focuses on the empowerment of employees.
The term _____ refers to replacing human operation and control of machinery and equipment with
some form of programmed control. - CORRECT ANSWERS automation
Which of the following statements is true of a servicescape? - CORRECT ANSWERS It includes
factors such as ambience; functionality; and signs, symbols, and artifacts.
_____ is a family of generic standards for quality management systems established by the
International Organization for Standardization. - CORRECT ANSWERS ISO 9000
In a _____, the good or service stays in one place, and the employees, machinery, and equipment
are brought to the site when needed during various stages of the production process. - CORRECT
ANSWERS fixed position layout
In the context of the critical path method (CPM), _____ are activities in a project that must be
completed before some other specified activity can begin. - CORRECT ANSWERS immediate
predecessors
_____ software provides powerful drawing and drafting tools that enable users to create and edit
blueprints and make drawings quickly and easily. - CORRECT ANSWERS Computer-aided design
Which of the following statements is true of foreign outsourcing? - CORRECT ANSWERS It is
likely to create coordination problems.
_____ is a system that emphasizes the manufacturing of goods to meet actual current demand, thus
minimizing the need to hold inventories of finished goods and work in process at each stage of the
supply chain. - CORRECT ANSWERS Just-in-time production
Which of the following statements is true of ISO standards? - CORRECT ANSWERS They are
mostly industry-specific.
questions and CORRECT Answers
To operations managers, _____ means producing output or achieving a goal at the lowest cost. -
CORRECT ANSWERS efficiency
_____ is concerned with supervising all of the activities involved in creating value by producing
goods and services and distributing them to customers. - CORRECT ANSWERS operations
management
_____ is a family of generic standards for environmental management established by the
International Organization for Standardization. - CORRECT ANSWERS ISO 14000
Eddys Inc., a denim jeans manufacturer, has employed a strategy that allows it to manufacture jeans
that suit the needs of specific customers. This strategy enables Eddys Inc. to produce its goods in
small quantities and offer a wide variety of options to its customers. The firm is able to do all this at
costs almost as low as those associated with traditional production techniques. Given this
information, it can be inferred that Eddys Inc. uses _____. - CORRECT ANSWERS mass
customization
Which of the following is a key factor that operations managers evaluate when deciding the location
of a manufacturing facility? - CORRECT ANSWERS Adequacy of utilities
In the context of operations management, _____ means finding ways to meet an organization's
current objectives while protecting and preserving the environment for future generations. -
CORRECT ANSWERS sustainability
Which of the following is a characteristic shared by all versions of total quality management (TQM)?
- CORRECT ANSWERS It focuses on prevention rather than correction of errors.
Which of the following statements is true about enterprise resource planning (ERP) systems? -
CORRECT ANSWERS They provide a common information system that makes it easier for
organizations throughout a value chain to communicate and coordinate their activities.
The goal of mass production strategy is to: - CORRECT ANSWERS achieve reductions in average
cost by taking advantage of specialization and the efficient use of capital.
, Which of the following is a characteristic of total quality management (TQM)? - CORRECT
ANSWERS It focuses on the empowerment of employees.
The term _____ refers to replacing human operation and control of machinery and equipment with
some form of programmed control. - CORRECT ANSWERS automation
Which of the following statements is true of a servicescape? - CORRECT ANSWERS It includes
factors such as ambience; functionality; and signs, symbols, and artifacts.
_____ is a family of generic standards for quality management systems established by the
International Organization for Standardization. - CORRECT ANSWERS ISO 9000
In a _____, the good or service stays in one place, and the employees, machinery, and equipment
are brought to the site when needed during various stages of the production process. - CORRECT
ANSWERS fixed position layout
In the context of the critical path method (CPM), _____ are activities in a project that must be
completed before some other specified activity can begin. - CORRECT ANSWERS immediate
predecessors
_____ software provides powerful drawing and drafting tools that enable users to create and edit
blueprints and make drawings quickly and easily. - CORRECT ANSWERS Computer-aided design
Which of the following statements is true of foreign outsourcing? - CORRECT ANSWERS It is
likely to create coordination problems.
_____ is a system that emphasizes the manufacturing of goods to meet actual current demand, thus
minimizing the need to hold inventories of finished goods and work in process at each stage of the
supply chain. - CORRECT ANSWERS Just-in-time production
Which of the following statements is true of ISO standards? - CORRECT ANSWERS They are
mostly industry-specific.
