MGMT 2500 Exam 2 Study Guide
Questions and Answers
The styles of conflict handling are differentiated along two dimensions:
-internal and external.
-functional and dysfunctional.
-social and cognitive.
-perceptual and real.
-concern for others and concern for self. - ANSWER--concern for others and concern
for self.
The dominating conflict management style is characterized by:
-high concern for self and low concern for others.
-high concern for self and high concern for others.
-high concern for others and low concern for self.
-low concern for others and low concern for self.
-moderate concern for both self and others. - ANSWER--high concern for self and
low concern for others.
When issues are complex, better solutions are needed, commitment is needed, time
is available, the ________ conflict handling style is appropriate.
-integrating
-obliging
-avoiding
-dominating
-compromising - ANSWER--integrating
________ is an alternative dispute resolution technique in which disagreeing parties
agree ahead of time to accept the decision of a neutral party in a formal courtlike
setting, often complete with evidence and witnesses.
-Ombudsmanship
-Facilitation
-Peer review
-Mediation
-Arbitration - ANSWER--Arbitration
The Ethics Review Board at XYZ College is composed of students who were elected
by the student body. When a student is charged with an ethics violation, the Board
meets to hear both sides of the dispute in a confidential meeting. Their decisions are
not binding on the parties, according to college policies. They are acting as:
-ombudsmen.
-negotiators.
-a peer review team.
-conciliators.
, -facilitators. - ANSWER--a peer review team.
Dr. Hamrick is hired by the ABC Company to hear cases involving grievances of
employees of the company. Sometimes evidence is presented and witnesses are
called, and decisions are always based on legal merits, and his decisions are
binding. This is an example of:
-arbitration.
-mediation.
-conciliation.
-ombudsman.
-peer review. - ANSWER--arbitration.
_______ is a give-and-take decision-making process involving two or more parties
with different preferences.
-Arbitration
-Conciliation
-Conflict
-Negotiation
-Dialecticism - ANSWER--Negotiation
A(n) ________ negotiation usually involves a single issue in which one person gains
at the expense of another.
-distributive
-integrative
-compromise
-added-value
-alternative - ANSWER--distributive
In ________, the negotiating parties cooperatively develop multiple-deal packages
while building a productive long-term relationship.
-arbitration
-devil's advocacy
-added-value negotiation
-peer review
-mediation - ANSWER--added-value negotiation
A head chef of a restaurant always encouraged his subordinates to be creative in the
culinary art. He did not believe in using prescribed recipes while cooking. He allowed
them to create unique recipes and use different ingredients to prepare dishes. This
implied that the head chef established _________ goals.
-learning
-procedural
-performance
-equity
-project - ANSWER--learning
The idea that a manager should do what the situation requires is captured by the
term:
-integrative framework.
-interactional perspective.
Questions and Answers
The styles of conflict handling are differentiated along two dimensions:
-internal and external.
-functional and dysfunctional.
-social and cognitive.
-perceptual and real.
-concern for others and concern for self. - ANSWER--concern for others and concern
for self.
The dominating conflict management style is characterized by:
-high concern for self and low concern for others.
-high concern for self and high concern for others.
-high concern for others and low concern for self.
-low concern for others and low concern for self.
-moderate concern for both self and others. - ANSWER--high concern for self and
low concern for others.
When issues are complex, better solutions are needed, commitment is needed, time
is available, the ________ conflict handling style is appropriate.
-integrating
-obliging
-avoiding
-dominating
-compromising - ANSWER--integrating
________ is an alternative dispute resolution technique in which disagreeing parties
agree ahead of time to accept the decision of a neutral party in a formal courtlike
setting, often complete with evidence and witnesses.
-Ombudsmanship
-Facilitation
-Peer review
-Mediation
-Arbitration - ANSWER--Arbitration
The Ethics Review Board at XYZ College is composed of students who were elected
by the student body. When a student is charged with an ethics violation, the Board
meets to hear both sides of the dispute in a confidential meeting. Their decisions are
not binding on the parties, according to college policies. They are acting as:
-ombudsmen.
-negotiators.
-a peer review team.
-conciliators.
, -facilitators. - ANSWER--a peer review team.
Dr. Hamrick is hired by the ABC Company to hear cases involving grievances of
employees of the company. Sometimes evidence is presented and witnesses are
called, and decisions are always based on legal merits, and his decisions are
binding. This is an example of:
-arbitration.
-mediation.
-conciliation.
-ombudsman.
-peer review. - ANSWER--arbitration.
_______ is a give-and-take decision-making process involving two or more parties
with different preferences.
-Arbitration
-Conciliation
-Conflict
-Negotiation
-Dialecticism - ANSWER--Negotiation
A(n) ________ negotiation usually involves a single issue in which one person gains
at the expense of another.
-distributive
-integrative
-compromise
-added-value
-alternative - ANSWER--distributive
In ________, the negotiating parties cooperatively develop multiple-deal packages
while building a productive long-term relationship.
-arbitration
-devil's advocacy
-added-value negotiation
-peer review
-mediation - ANSWER--added-value negotiation
A head chef of a restaurant always encouraged his subordinates to be creative in the
culinary art. He did not believe in using prescribed recipes while cooking. He allowed
them to create unique recipes and use different ingredients to prepare dishes. This
implied that the head chef established _________ goals.
-learning
-procedural
-performance
-equity
-project - ANSWER--learning
The idea that a manager should do what the situation requires is captured by the
term:
-integrative framework.
-interactional perspective.
