CSAM QUESTIONS WITH VERIFIED ANSWERS
What is IAITAM? - Answers - International Association of Information Technology Asset
Management
What three Key Process Areas serve as the core foundation of the ITAM program? -
Answers - 1) Program Management
2) Communication and Education Management
3) Policy Management
What are the two ways IT Asset Management is defined? - Answers - 1) Business core
competency - serves everyone in an organization
2) Business infrastructure - entire program that includes processes, procedures,
policies, roles and documentation
What three aspects does ITAM manage? - Answers - Financial, Contractual, and
Inventory
What is Program Management? - Answers - set of processes required to build, maintain
and monitor the ITAM core competency
What is the main purpose of an ITAM program? - Answers - To capture:
- the mission - what the program does/its value
- strategies and objectives - defines the roadmap which supports the mission
- measurements - feedback to determine the effectiveness of ITAM program
- prioritization
What is the secondary purpose of an ITAM program? - Answers - to market the value of
ITAM through informing and gathering cooperation
What are two main characteristics of ITAM as a program? - Answers - PERMANENT -
not going away
Process-centric
What are policies? - Answers - WHAT needs to be accomplished
WHO the audience
WHY a policy is important
- the path of action determined as mandatory
What are procedures? - Answers - HOW a task should be performed
, Three goals of policy management - Answers - 1) Effective implementation, including
awareness
2) Uniform enforcement of policies
3) Periodic review and update of policies to maintain relevance
What is a needs analysis? - Answers - ensuring that team member goals are validated
or contrasted against organizational requirements
Policy creation and validation - Answers - Team is responsible for making sure the
policy fits the needs of the organization through validating the policy internally
policy management - gaining support - Answers - HR and legal departments must
enforce the policy and executive management must support the policy for it to succeed
Policy management - review and update policy - Answers - a policy must be reviewed 2
months after implemented, and if it requires adjustment, it must be re-evaluated 2
months later again
What three things do effective policies provide? - Answers - 1) Controls to behavior
2) Influence during changes (organizational, trends, economy, etc.)
3) ability to cope through education and enforcement
What is knowledge sharing effective for? - Answers - building respect and trust amongst
employees
encouraging mutual support and cooperation
What is the relationship triangle? - Answers - Balancing scope, budget and time
What is a project? - Answers - a defined sequence of tasks that is a TEMPORARY set
of activities to accomplish specific outcomes
When does a project end? - Answers - Once defined outcomes are achieved and
measured
How are projects different from other types of work?q - Answers - - A defined beginning,
end, schedule and approach
- Specific resources allocated to the work
- End results have specific goals (time, cost, performance, and quality standards)
- Follows a planned and organized approach
- usually involves a team of people
What are the five phases of a project? - Answers - 1) Initiating the project - define the
general project scope and include it in project charter
2) Planning the project
3) Executing the project
4) Controlling the project
What is IAITAM? - Answers - International Association of Information Technology Asset
Management
What three Key Process Areas serve as the core foundation of the ITAM program? -
Answers - 1) Program Management
2) Communication and Education Management
3) Policy Management
What are the two ways IT Asset Management is defined? - Answers - 1) Business core
competency - serves everyone in an organization
2) Business infrastructure - entire program that includes processes, procedures,
policies, roles and documentation
What three aspects does ITAM manage? - Answers - Financial, Contractual, and
Inventory
What is Program Management? - Answers - set of processes required to build, maintain
and monitor the ITAM core competency
What is the main purpose of an ITAM program? - Answers - To capture:
- the mission - what the program does/its value
- strategies and objectives - defines the roadmap which supports the mission
- measurements - feedback to determine the effectiveness of ITAM program
- prioritization
What is the secondary purpose of an ITAM program? - Answers - to market the value of
ITAM through informing and gathering cooperation
What are two main characteristics of ITAM as a program? - Answers - PERMANENT -
not going away
Process-centric
What are policies? - Answers - WHAT needs to be accomplished
WHO the audience
WHY a policy is important
- the path of action determined as mandatory
What are procedures? - Answers - HOW a task should be performed
, Three goals of policy management - Answers - 1) Effective implementation, including
awareness
2) Uniform enforcement of policies
3) Periodic review and update of policies to maintain relevance
What is a needs analysis? - Answers - ensuring that team member goals are validated
or contrasted against organizational requirements
Policy creation and validation - Answers - Team is responsible for making sure the
policy fits the needs of the organization through validating the policy internally
policy management - gaining support - Answers - HR and legal departments must
enforce the policy and executive management must support the policy for it to succeed
Policy management - review and update policy - Answers - a policy must be reviewed 2
months after implemented, and if it requires adjustment, it must be re-evaluated 2
months later again
What three things do effective policies provide? - Answers - 1) Controls to behavior
2) Influence during changes (organizational, trends, economy, etc.)
3) ability to cope through education and enforcement
What is knowledge sharing effective for? - Answers - building respect and trust amongst
employees
encouraging mutual support and cooperation
What is the relationship triangle? - Answers - Balancing scope, budget and time
What is a project? - Answers - a defined sequence of tasks that is a TEMPORARY set
of activities to accomplish specific outcomes
When does a project end? - Answers - Once defined outcomes are achieved and
measured
How are projects different from other types of work?q - Answers - - A defined beginning,
end, schedule and approach
- Specific resources allocated to the work
- End results have specific goals (time, cost, performance, and quality standards)
- Follows a planned and organized approach
- usually involves a team of people
What are the five phases of a project? - Answers - 1) Initiating the project - define the
general project scope and include it in project charter
2) Planning the project
3) Executing the project
4) Controlling the project
