STATION AGENT EXAM # 3 QUESTIONS WITH CORRECT ANSWERS

STATION AGENT EXAM # 3 QUESTIONS WITH
CORRECT ANSWERS


What do you do if you get a report of a lost child? - ans-
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1) Obtain info. @where and how the child was lost.
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2) Try to determine if the child may be in the station or on a train.
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3) Immediately comtact Comspec @ O.C.C or BPS.
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4) Provide a detailed descriptiion including: Gender, Age, Ethnicity, Name, Clothing, Speci
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al comditions, and relationship to reporting party.
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When dialing 911 from a station's pay phone, who will answer the call? - ans-
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BPS will answer the call. zx zx zx zx




Unless calls are placed from Embarcadero-24th street, then SFPD will answer the call.
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What is a Service Animal? - ans- zx zx zx zx zx zxzx




An animal that is individually trained to perform a task for a person with a disability.
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What is required if you want to sell anything on District Property? - ans-
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1) You must be in the Free area. You need a Concession's Permit from BRt's Real Estate S
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ervices / Department: Right of way Management Division, Ext. # 6882
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How would a request for a Special Tours be handled? - ans-
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S/
A must refer all customers inquiries regarding Tours to the Govt. and Community Relations
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Dept. @ ext. 6235 zx zx zx




Are people allowed to sell items at the station. - ans-
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* They must have Written Authorization from Right of Way Management Dept. Real Estate
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at ext.: 6882 zx zx




May Patrons smoke in the Free Area? - ans-
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No. Smoking is prohibited within 25 feet of any Public entrance.
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What do you do if the Media arrives @ your station to covering News Event? - ans-
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Contact Communication department @ ext.# 7110. zx zx zx zx zx




If they arrive outside of normal business hours, the as/
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A shall contact the O.C.C Manager @ ext. 4152.
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What is the procedure to follow if Media Personnel requests access to District Property? -
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ans-
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Verify that the crew has a Letter of Authorization from the Communication's Department.
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, How do you handle a person using an altered ticket? - ans-
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* Make a reasonable attempt to retain the ticket for evidence for BPS
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* Contact BPS to explain the situation
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* Write a U. O.R and include ID and info. of situation
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*'Fax U.O.R to Line Foreworker
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What are the steps to follow when you witness someone using a Discount ticket improperly
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? - ans-* Use good judgment to determine if the customer has made an honest mistake.
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* Advise the customer on correct use of ticket
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* Try to make a reasonable attempt to confiscate
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* If confiscated, complete a U.O.R
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* Advise the customer to buy a blue ticket
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* Attempt to collect a fare for ride taken (Refund/Payment form should be completed)
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* Avoid altercations
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* Allow customer to exit
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* Contact BPS and T.S
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What should you avoid doing if you observe someone using a discount ticket improperly) -
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ans-Never imply the person is being accused of an illegal act.
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AFC Colors: - ans-Green= Normal ( In service)
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Gray= Offline zx




Yellow: Warning ( ex.: Low Stock, but still In service)
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Orange= Out of Service zx zx zx




Red = Alarm zx zx




Black = Indicates Aisle Dierctionzx zx zx zx




How should a S/A handle a repeat Fare evader? - ans-* Contact BPS
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* Explain the situation and details
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* Complete a U.O.R providing as many details as possible
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