TCEQ Class D Water License – Texas
Questions and Answers
1. Operators have a responsibility to provide drinking water that
meets federal and state
standards. (true/false): true
2. Water must be disinfected, delivered at inadequate pressure, and
be ample in quantity. (true/false): false (adequate pressure)
3. Utility employees should guard the water supply and facilities
from contami- nation, public
tours, and even terrorism. (true/false): false (public tours)
4. The state
requires bacteriological sample results be kept years.: 5 years
5. The state requires
chemical analysis be kept at least years.: 10 years
6. EPA requires a water system to keep a copy of
each consumer confidence report at least
years.: 5 years
,7. A public water system provides the public with piped water for
human con- sumption, serves
at least service connections, and regularly serves at least
individuals daily at least
days out of the year.: 15 service
connections 25 individuals
60 days out of the year
8. The water utility field
affects everyone because .: water is essential to life and
health
9. T
he water utility employee should remember customers are entitled
to
and .: courteous treatment and answers to questions about water
10. In Texas,
water operator licensing is administered by the .: TCEQ
11. All public water systems are required to employ licensed
operators even if the system only
, treated water bought from another source.: redistributes treated water
12. Public water systems include cities, municipal utility
districts, rural water supply
corporations, mobile home parks, and .: campgrounds
13. Examples of
community water systems include .
a. municipalities
b. municipal utility districts
c. rural water supply corporations
d. mobile home parks
e. all the above: e. all of the above
14. A federal
agency impacting the water utility industry is the .: EPA
15. The most important federal law impacting the water utility
industry is the
.: Safe Drinking Water Act (PL93-523)
16. The four national safety and quality standards for drinking
water covered in the Safe
Drinking Water Act are physical, chemical, and radiological.:
, bacteriological
17. The state agency that regulates drinking water in Texas and
administers the federal Safe
Drinking Water Act is the .: TCEQ
18. Water utility system personnel are required to notify the TCEQ
of changes or alterations of
the system, a new facility to be built, and water supply .: health hazards
19. Some regional and local agencies impacting the water utility
industry are municipal utility
districts, rural water supply corporations, drainage districts, ,
ground- water
conservation districts, and subsidence districts.: river authorities
20. Public relations (PR) is the relationship between
YOU, the water utility em- ployee, and the .: customer
21. The keys to good customer relations are (1) everything the
utility does is PR,
(2) customers
are entitled to courteous treatment, (3) every employee is a PR
person. (true/false): true
22. Meter readers are the persons with whom customers have the
least contact. (true/false): false (meter readers often have the most contact)
23. Meter readers can be ambassadors of goodwill. (true/false): true
Questions and Answers
1. Operators have a responsibility to provide drinking water that
meets federal and state
standards. (true/false): true
2. Water must be disinfected, delivered at inadequate pressure, and
be ample in quantity. (true/false): false (adequate pressure)
3. Utility employees should guard the water supply and facilities
from contami- nation, public
tours, and even terrorism. (true/false): false (public tours)
4. The state
requires bacteriological sample results be kept years.: 5 years
5. The state requires
chemical analysis be kept at least years.: 10 years
6. EPA requires a water system to keep a copy of
each consumer confidence report at least
years.: 5 years
,7. A public water system provides the public with piped water for
human con- sumption, serves
at least service connections, and regularly serves at least
individuals daily at least
days out of the year.: 15 service
connections 25 individuals
60 days out of the year
8. The water utility field
affects everyone because .: water is essential to life and
health
9. T
he water utility employee should remember customers are entitled
to
and .: courteous treatment and answers to questions about water
10. In Texas,
water operator licensing is administered by the .: TCEQ
11. All public water systems are required to employ licensed
operators even if the system only
, treated water bought from another source.: redistributes treated water
12. Public water systems include cities, municipal utility
districts, rural water supply
corporations, mobile home parks, and .: campgrounds
13. Examples of
community water systems include .
a. municipalities
b. municipal utility districts
c. rural water supply corporations
d. mobile home parks
e. all the above: e. all of the above
14. A federal
agency impacting the water utility industry is the .: EPA
15. The most important federal law impacting the water utility
industry is the
.: Safe Drinking Water Act (PL93-523)
16. The four national safety and quality standards for drinking
water covered in the Safe
Drinking Water Act are physical, chemical, and radiological.:
, bacteriological
17. The state agency that regulates drinking water in Texas and
administers the federal Safe
Drinking Water Act is the .: TCEQ
18. Water utility system personnel are required to notify the TCEQ
of changes or alterations of
the system, a new facility to be built, and water supply .: health hazards
19. Some regional and local agencies impacting the water utility
industry are municipal utility
districts, rural water supply corporations, drainage districts, ,
ground- water
conservation districts, and subsidence districts.: river authorities
20. Public relations (PR) is the relationship between
YOU, the water utility em- ployee, and the .: customer
21. The keys to good customer relations are (1) everything the
utility does is PR,
(2) customers
are entitled to courteous treatment, (3) every employee is a PR
person. (true/false): true
22. Meter readers are the persons with whom customers have the
least contact. (true/false): false (meter readers often have the most contact)
23. Meter readers can be ambassadors of goodwill. (true/false): true
