EXAM 2026 FULL EXAMINATION
QUESTIONS WITH SOLUTIONS
◉ Business communication should always be:
Answer: Clear and purposeful
◉ Verbal communication includes:
Answer: Spoken words
◉ What is an elevator pitch?
Answer: A short persuasive introduction
◉ Tone of voice affects how a message is:
Answer: Received
◉ Audience analysis helps a speaker:
Answer: Choose appropriate language
◉ Active listening involves:
Answer: Paying attention and responding